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cynthiaa9059738
cynthiaa9059738
Participant
June 27, 2021
Question

Adobe Stock Not Working

  • June 27, 2021
  • 2 replies
  • 352 views

Is anyone else having trouble with Adobe Stock? I go on the website and when I click on anything nothing works. Nothing saves to my favorites, won't download previews, and even when I click license, nothing happens. I cleared my browsing history, cookies, and cache, rebooted my computer twice and the website still will not respond to anything I do.

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
June 28, 2021

Trying a different browser may help as well as private browsing. If that does not help, using a different computer and/or a different network may also help to isolate the problem besides the excellent advice from @thatsmauri .

ABAMBO | Hard- and Software Engineer | Photographer
    thatsmauri
    Community Expert
    thatsmauriCommunity Expert
    Community Expert
    June 28, 2021

    What browser are you using?

     

    Are you running any script blocking plug-ins - such as NoScript or uBlock Origin? If yes, set an exception for stock.adobe.com and try again.

      cynthiaa9059738
      cynthiaa9059738Author
      Participant
      June 28, 2021
      No, not using any script-blocking plugins. I am using Google Chrome and I
      tried it on Microsoft Edge as well, same issues. I click on anything, and
      nothing happens.

      --
      Cynthia Ayala
      Reader. Writer. Critic. Entrepreneur.
      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      June 28, 2021

      @cynthiaa9059738 This issue cannot be solved here on the forums, it may have been a temporary issue. If you could please clear your browser history, and try again it may have already have been resolved.

       

      If this is not the case please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. 

       

      Please get a case number and message it to me so I can monitor this.

       

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