Adobe Stock Not Working

New Here ,
Jun 27, 2021 Jun 27, 2021

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Is anyone else having trouble with Adobe Stock? I go on the website and when I click on anything nothing works. Nothing saves to my favorites, won't download previews, and even when I click license, nothing happens. I cleared my browsing history, cookies, and cache, rebooted my computer twice and the website still will not respond to anything I do.

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Adobe Community Professional ,
Jun 27, 2021 Jun 27, 2021

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What browser are you using?

 

Are you running any script blocking plug-ins - such as NoScript or uBlock Origin? If yes, set an exception for stock.adobe.com and try again.

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New Here ,
Jun 28, 2021 Jun 28, 2021

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No, not using any script-blocking plugins. I am using Google Chrome and I
tried it on Microsoft Edge as well, same issues. I click on anything, and
nothing happens.

--
Cynthia Ayala
Reader. Writer. Critic. Entrepreneur.

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Adobe Employee ,
Jun 28, 2021 Jun 28, 2021

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@cynthiaa9059738 This issue cannot be solved here on the forums, it may have been a temporary issue. If you could please clear your browser history, and try again it may have already have been resolved.

 

If this is not the case please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. 

 

Please get a case number and message it to me so I can monitor this.

 

EBQ

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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Trying a different browser may help as well as private browsing. If that does not help, using a different computer and/or a different network may also help to isolate the problem besides the excellent advice from @thatsmauri .

ABAMBO | Hard- and Software Engineer | Photographer

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