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lilyskully
New Participant
April 23, 2019
Answered

***CAN'T CONTACT CUSTOMER SUPPORT ***

  • April 23, 2019
  • 4 replies
  • 2727 views

I've been trying to contact customer support for weeks now, and i cant manage to do so like i had before?

They still have the customer chat "talk to real people" button, however it does not lead you to the pop up window that used to appear?

​

Is it me or are any others having issues, and if so how would i go about contacting them?

(I need to contact them as i had 93 photos available on my adobe stock, and now nothing??,  i really need the photos 😧 )

Thank you!!! 😃

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Lily,

    I'm sorry that you're unable to reach support even after multiple attempts however I was able to check your account and it seems that you've cancelled all your Stock plans because if which your unused licenses have been forfeited as per the FAQ: Common Questions about plans, purchasing, and availability, Adobe Stock

    If you still wish to reach the support, please feel free to respond to the post and we can arrange a callback for you regarding the issue.

    Regards,

    Sheena

    4 replies

    GOLD PARIS
    GOLD PARIS
    New Participant
    May 19, 2021

    Having the same problem ! Can't get to customer support following the guidelines...just takes me round and round to the starting point ! I am stuck on several problems !!

     

    I'm going to cancel this subscription if it is so hard to talk to a human !!!

      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      May 19, 2021

      Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


      leslieb96489749
      leslieb96489749
      New Participant
      November 6, 2020

      hi i am in need of customer support and would like to be contacted anytime today! this is very frustrating...

        M
        Marianacervantes
        New Participant
        July 6, 2020

        I have the same problem. They need to improved the web site. Also the Latin America website if you clic on that its always saying that no one is working. 

        They dont have a phonoe number. Im solvin one problem at the time, because they cant to it at the same time and its always the same. 

          WendellaBee
          Adobe Employee
          WendellaBee
          Adobe Employee
          July 14, 2020

          Hi Mariancervantes,

          If your issue is not solved by the correct answer provided then please start a new thread for your issue. This would be the best practice for you to have your issue resolved.

           

          Sheena Kaul
          Community Manager
          Sheena KaulCommunity ManagerCorrect answer
          Community Manager
          April 24, 2019

          Hi Lily,

          I'm sorry that you're unable to reach support even after multiple attempts however I was able to check your account and it seems that you've cancelled all your Stock plans because if which your unused licenses have been forfeited as per the FAQ: Common Questions about plans, purchasing, and availability, Adobe Stock

          If you still wish to reach the support, please feel free to respond to the post and we can arrange a callback for you regarding the issue.

          Regards,

          Sheena

          L
          lilyskullyAuthor
          New Participant
          April 26, 2019

          Hello, yes i'd like to be contacted. Today any time? How would we get in contact? How would do i reach you?

            C
            crystalh1234
            New Participant
            September 30, 2019
            Did this work out? How?
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