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StefanieNicole
Participant
September 6, 2017
Answered

Can't open downloaded .ai file on Mac

  • September 6, 2017
  • 1 reply
  • 5054 views

Just downloaded an .ai file from Adobe Stock but my Mac won't open it.

Says "It may be damaged or use a file format that Preview doesn’t recognize."

What can I do?

Thanks!

    This topic has been closed for replies.
    Correct answer Brad Lawryk

    Just downloaded Illustrator, didn't know I needed it.

    Was able to open it, thanks Brad.


    Yeah .ai files are Adobe Illustrator Files. If you don't have Illustrator and don't want to accidentally license a .ai file just make sure that Vectors is not selected in the search tool.

    1 reply

    Brad Lawryk
    Legend
    September 6, 2017

    Can you give us the image number so we can test it?

    And to be sure, you are using Illustrator to open it?

    StefanieNicole
    Participant
    September 6, 2017

    #88145304

    Thanks

    Sent from my iPhone

    Brad Lawryk
    Legend
    September 6, 2017

    What version if Illustrator are you using and what steps are you taking to open the file? It seems to work fine.