Cancel my Adobe Stock subscription please

New Here ,
Sep 26, 2017 Sep 26, 2017

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Hi there,

I’ve been trying to cancel my Adobe Stock subscription in time so that I don’t have to pay for it after the free trial expires. I can’t seem to cancel it and your customer service can’t pull it off either (they were experiencing technical difficulties this weekend).

Can you help me out please?

Thanks in advance.

Sincerely,

Bas

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Adobe Employee , Oct 04, 2017 Oct 04, 2017
Hi Tyler,Sorry to hear that you are facing troubles please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.If you are unable to reach support through the above-mentioned link please refer to Contact Support FAQ: Unable to reach support through the "Contact US" link Regards,Twarita

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Adobe Employee ,
Sep 26, 2017 Sep 26, 2017

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Hi Bas,

Please check your private message.

Regards,

Twarita

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Adobe Employee ,
Oct 03, 2017 Oct 03, 2017

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Hi Bas,

You can now self-cancel your Adobe Stock plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Stock membership

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Regards,

Sheena

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New Here ,
Oct 04, 2017 Oct 04, 2017

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Self-cancellation documentation would be helpful but the "manage plan" link takes me to an unpopulated page.

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Adobe Employee ,
Oct 04, 2017 Oct 04, 2017

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Hi Tyler,

Sorry to hear that you are facing troubles please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

If you are unable to reach support through the above-mentioned link please refer to Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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