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iuliiad6229586
iuliiad6229586
Participant
February 20, 2020
Answered

Changed region, can't change currency

  • February 20, 2020
  • 3 replies
  • 18840 views

Hi, my name is Yulia.
I became the Adobe Stock contributor 2 years ago, while I was livilg in Japan. 
Now I mooved to Europe, and found out that I can't change my royalty currency to euro or USD, because during the registration I choose Japan as a country of residence. Does it mean that now I am obligated to receive my payments only in Japanese yen all the way in my career as a contributor of Adobe Stock? 
I am very upset, because my portfolio is quite successful and I am working on it really hard to provide the quality images. 

    This topic has been closed for replies.
    Correct answer iuliiad6229586

    A person from Adobe support confirmed that it's not an option now to change the currency. I hope it will be changed in future, because people migrate all the time. Af far as I understand this currency issue is bothering customers as well, not only contributors.

    3 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 6, 2020

    I know from different discussions in the stock forum that it is not possible to change the currency ... which is a non-sense in my eyes, but complies with the thinking of an American company.

     

     

    ABAMBO | Hard- and Software Engineer | Photographer
      iuliiad6229586
      iuliiad6229586AuthorCorrect answer
      Participant
      March 7, 2020

      A person from Adobe support confirmed that it's not an option now to change the currency. I hope it will be changed in future, because people migrate all the time. Af far as I understand this currency issue is bothering customers as well, not only contributors.

        ~graffiti
        ~graffiti
        Legend
        March 5, 2020

        Moved to Adobe Stock

        thatsmauri
        Community Expert
        thatsmauriCommunity Expert
        Community Expert
        March 5, 2020

        Have you already tried changed the country associated with your Adobe ID?
        https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

         

        Edit: Actually, I found this bit of information on the Get paid help site:
        "Accounts created prior to February 18, 2020 are paid in a currency based on the country the account was set up in. For those accounts, the currency was determined automatically and cannot be changed."

        Looks like you're out of luck 😞

          iuliiad6229586
          iuliiad6229586Author
          Participant
          March 7, 2020

          Thank you for your answer. I spoke with a person from Adobe custom support. He confirmed that it's not an option now to change the currency. I hope it will be changed in future.

          A
          allanbalino
          Participant
          August 13, 2020

          Do you know any emails that i can us to email them or phone number to call them?

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