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bomeoc47268758
bomeoc47268758
Participant
April 10, 2018
Answered

Credit Pack issue

  • April 10, 2018
  • 3 replies
  • 573 views

Hello all,

I create this tread because Adobe support is not reachable by phone...

So maybe I will have more success here to fix my issue .

So, i bought 2 credit packs (5 pictures per pack) and my credit account displays 0 credit....

I paid for nothing.. My commands and bills displays the amount (47,94€) and packs bought but I can't download any picture..

In parallel, I have been charged to my bank account.

So someone can help me ? Maybe there is an Adobe support here?

Thank you.

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Correct answer Beverley Gray

Hi there

We are aware of this issue and our engineering team are working to resolve it.

I will add the missing credits to your account.

Please accept my apologies for the inconvenience caused.

Kind regards

Bev

3 replies

Beverley Gray
Beverley GrayCorrect answer
Inspiring
April 10, 2018

Hi there

We are aware of this issue and our engineering team are working to resolve it.

I will add the missing credits to your account.

Please accept my apologies for the inconvenience caused.

Kind regards

Bev

Exciting_goal5D15
Participant
April 11, 2018

Hello, I have the same Problem, i have yesterday pay a 5 Credit Pack but my Credit account is 0

Beverley Gray
Beverley Gray
Inspiring
April 11, 2018

Hi Sven

I've corrected this and the credits are now available in your account.

Kind regards

Bev

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