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M
Morris60
Inspiring
February 14, 2020
Question

Explanations for rejections

  • February 14, 2020
  • 2 replies
  • 2750 views

As as paying customer for Creative Cloud and a sometimes contributor to Adobe Stock, I am getting quite annoyed by the explanations for rejections. Often the explanations are quite vague and point to either broken links or a page where one must wade through several pages.

 

I seldom post to Adobe Stock because of this and devout more of my energies to stock agencies like Getty and Shutterstock, whom do provide more clear reasons why a photo is rejected. AND I not paying any money to Getty or Shuterstock.

 

Why the vague explanations? Why does Adobe treat their customers so badly. It's come to the point I am giving thought to perhaps even cancelling my CC subscription.

 

Customers deserve a better response why their photos were rejected and not vague responses to a link.

 

A very loyal but quite annoyed Adobe Customer 

 

Ken

 

 

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 17, 2020

Often the explanations are quite vague and point to either broken links

 

There should be no broken links. If there are, please report them.

 

Rejection reasons are basic preformated texts that just give a hint of what the cause is. This is, however, the same with other stock providers. As the moderator needs to decide quickly on the rejection or acceptance, he or she for shure has not the time to give lengthy explanations. But my experience shows, that most refusals are really correct and only some seam to be done by error. Adobe, however, is very picky on the asset quality and it may well be that an image accepted by one gets refused by Adobe. 

 

This happened to me several times and mostly after looking in depth into the image, I had to agree with the moderator. 

ABAMBO | Hard- and Software Engineer | Photographer
M
Morris60Author
Inspiring
February 17, 2020

NON COMPLIANT IMAGE is too broad a term. IF the issue was a white balance issue why not have "WHITE COLOR BALANCE ISSUE" as an automated response.

I still do not know WHY my photo is rejected. I only re-submitted the issue in question as I thought jacquelingphoto2017 was suggesting I do so.

 

I do post to other stock agencies and have a much larger portfolio with two others (Getty & Shutterstock). Close to 1500 on each. I've been posting to Adobe & Fotolio for over 10 years. Fotolio was a very pleasant experience as are Getty & Shutterstock. Adobe is not. Too much confusion and vague responses.

 
 

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
February 18, 2020

Hi Morris,

 

You said "I mean no offense by this remark."

I know you mean no offence, and appreciate you highlighting that there is a communication issue. My native language is English. I am getting the impression that it is not just me you are not understanding but you also do not understand the quotations and guidelines from Adobe.

 

My definition for Non-compliant:

It was rejected before and you re-upload the same file without making the correction the reviewers highlighted. Put another way, you re-upload the rejected file without correcting the fault the reviewers found.

 

Adobes definition for Non-complaint:

"Your content doesn't comply with our Contributor Agreement. Content may be non-compliant due to watermarks, inappropriate or irrelevant keywords or image titles, or questionable, or defamatory content. Your file is also rejected as non-compliant if you receive a reminder to submit a model or property release, or resolve a problem with a release, and you resubmit the file without addressing the issue."

 

I said I see a "Technical Issue". When white balance is not correct the reviewers usually send a rejection notice stating that there is a "Technical issue". I did send you the link that explains all the rejection reasons including "technical issue" and "non-compliant". 

 

You said you got a "Non-compliant" rejection the first time you upload the photo.

 

I am now saying, we do not know what the photo was rejected for.

 

What have I done?

I am trying to find out from an Adobe staff member why the photo was rejected. This might take a couple of days.

 

If there is anything you do not understand please feel free to say it. I recognize that as good communication, and have no offence.

 

I do not want your account to be cancelled, hence stating the rule so as to provide caution. As I said before I do not have access to other peoples accounts.

 

Best wishes

JG

 

 

 

 

    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert
    Community Expert
    February 16, 2020

    Hi Ken,

    Sorry to hear about your annoyance. Each stock platforms tend to do things a bit different. I upload to others that gives vague rejection explanation as Adobe does, and some of my experience getting clarity are too disappointing to mention.

     

    On Adobe platform the critique forum is where you get more detailed explanation, for your rejection than you'd get from any reviewer. If you upload a copy of your rejected work here using the forth icon from the right on the reply menu bar, we will be able to highlight where the issues are, and in the process you will learn how to identify them by yourself. When you upload also state what was the rejection reason.

     

    Best wishes

    JG

    M
    Morris60Author
    Inspiring
    February 16, 2020

    Thanks kindly for the reply. It's much appreciated. Should I upload the photo in question here or start a new thread? No offense to Adobe, but I do find the other stock companies alot easier and not as cold as Adobe.

     

    When a photo is rejected at Shutterstock I have the option to resubmit the photo and it will be reviewed by a different person. 50% of the time the image is accepted. Wh can't Adobe offer this service?

     

    I have 1500 images each uploaded to Getty & Shutterstock for that reason. At Adobe I have just over 200. And seldom want to expose myself to the frustration of their cold and vague replies. I suppose this is convuloted by the fact I am a paying customer of Adobe and perhaps expect a level of courtesy from them which may not be realistic.

     

    Again thanks. Appreciate your kindness.

     

    Ken

    M
    Morris60Author
    Inspiring
    February 17, 2020

    Hi Morris,

    We are currently discussing the file that you post to this thread. I request the file ID number. You post the ID number here. I assume you post the ID number of this file we are discussing. I have sent off a request to Adobe, who has access to your contributor account. I do not have access to your account.

     

    Now that that this file is pending a response from Adobe contributor support, I am asking you if you have another file you would like us to look at. You indicated in your first post that a large number of your files were rejected. I assume you wish to get help in understanding why they are all rejected.

     

    Hence, I am not sure what you do not understand, or become confused with.

    Best wishes

    JG


    Ok. Thanks. The file has been submitted. I did fix the white balance, taking away the cool tone.

     

    File ID: 323752200

     

    I only want this file reviewed as it has a very vague reason for rejection "NON COMPLIANT FILE"

    About my previous files that were rejected, I also find the reasons very vague and often refer to a link where after spending much time reading I do not find the specific reason why the file was rejected. However on these past files, I've moved on and do not wish to have the reviewed. I only want the present File ID: 323752200 reviewed.

     

    Cheers

    Ken

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