Hi I have just set up my subscription and accidentally activated 4 images rather than added them to my lightbox! can I reverse these? Thanks

New Here ,
Nov 12, 2018 Nov 12, 2018

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Hi I have just set up my subscription and accidentally activated 4 images rather than added them to my lightbox! can I reverse these?

Thanks

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Adobe Employee , Nov 12, 2018 Nov 12, 2018
Hi Dave,Sorry to hear that. Please share the file IDs which you have accidentally licensed so that we can further assist you.Regards,Twarita

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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Hi Dave,

Sorry to hear that.

Please share the file IDs which you have accidentally licensed so that we can further assist you.

Regards,

Twarita

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New Here ,
Nov 12, 2018 Nov 12, 2018

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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Dave,

Since you have accidentally licensed 4 Adobe Stock images, I have added 4 image licenses to your account so that you can use them against different images.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Nov 12, 2018 Nov 12, 2018

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Many thanks!

A review before purchase feature would have helped me avoid this.

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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Dave,

You are welcome!

Also, thanks for sharing your feedback, I will definitely pass it on to the product team.

Regards,

Twarita

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