How/can I buy a single image (not a subscription)???

Community Beginner ,
Aug 31, 2016

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I see this has been asked before, but I haven't found the solution in any of these discussion threads.

I want to buy one image for $9.99. Is this possible?

I'm new to Adobe Creative Cloud, am supposed to have 10 free images but have given up on that since it seems you are forced to buy a subscription to get those free images.

Can anyone outline the steps to purchase one image only? No subscription?

Hi Erin,

I was having the same problem, and couldn't find a solution until just now. I used incognito with Google Chrome, so I didn't already appear logged in and no old browsing data would appear, then found the image and started the purchase process. It asked me to use my standard log in data, but this time I got the single image purchase option and everything went through just fine, and just downloaded my image.

Hope that helps.

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How/can I buy a single image (not a subscription)???

Community Beginner ,
Aug 31, 2016

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I see this has been asked before, but I haven't found the solution in any of these discussion threads.

I want to buy one image for $9.99. Is this possible?

I'm new to Adobe Creative Cloud, am supposed to have 10 free images but have given up on that since it seems you are forced to buy a subscription to get those free images.

Can anyone outline the steps to purchase one image only? No subscription?

Hi Erin,

I was having the same problem, and couldn't find a solution until just now. I used incognito with Google Chrome, so I didn't already appear logged in and no old browsing data would appear, then found the image and started the purchase process. It asked me to use my standard log in data, but this time I got the single image purchase option and everything went through just fine, and just downloaded my image.

Hope that helps.

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Aug 31, 2016 0
Adobe Employee ,
Aug 31, 2016

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Hi Erin,

Please refer Stock FAQ: How to license an image with Adobe Stock?

Hope that helps!

Regards,

Sheena

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Aug 31, 2016 0
Community Beginner ,
Aug 31, 2016

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Hi - I have already done this. But it does not allow me to purchae the image. Instead two options for monthly subscriptions for images come up as my only choices.

I do not want a monthly subscription. I only want to purchase this one image. Is this possible?

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Aug 31, 2016 1
Adobe Employee ,
Aug 31, 2016

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Hi Erin,

I have checked it again and it isn't possible to just purchase 1 image.

You will need to subscribe to one of the plans as per Adobe Stock pricing and membership plan | Adobe Stock

I know that does not help!

Regards,

Sheena

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Aug 31, 2016 0
New Here ,
Nov 23, 2016

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I too want to purchase a single image as it is advertised but am unable to. Because it is telling me that the single image can be purchased for $9.99 and I just spent 30 minutes trying to troubleshoot through the Adobe website, can someone please help me purchase the single image?

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Nov 23, 2016 0
New Here ,
Nov 23, 2016

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example.JPG

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Nov 23, 2016 0
Explorer ,
Nov 24, 2016

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Have you tried purchasing the file in Google Chrome in the incognito mode as I mentioned earlier above? For some at least, this seems to bypass whatever problems Adobe is having with single image purchasing.

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Nov 24, 2016 0
New Here ,
Nov 27, 2016

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I just tried incognito mode and it still won't let me buy a single image.

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Nov 27, 2016 0
Explorer ,
Nov 28, 2016

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I too am having this issue.  Any resolution other than going incognito in Google Chrome.  The incognito in Google Chrome worked for me when I was on my sister-in-laws computer.  However, there are additional images I wish to purchase.  Now that I am home from Thanksgiving break, the incognito in Google Chrome does not work from my home computer for some reason.  The single image purchase option did appear, but when I went to click on it, it "magically" changed to a subscription option.  Only 2 subscription options appear on the screen.  This is very bizarre and I find it even more bizarre that Adobe has not found a way to fix this problem.  I can see that others have had issues with this since as far back as April 2016 (maybe even longer).  Totally unacceptable to know there is an issue and not have it resolved by now.  I am willing to spend ~ $80 for 8 images and can not make the purchase.  I am on day 5 of trying and am just about to give up.  Someone please HELP!

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Nov 28, 2016 0
New Here ,
Nov 28, 2016

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I found that if I hover over a thumbnail without clicking on it to open it, I can then buy just the one image.

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Nov 28, 2016 0
New Here ,
May 26, 2018

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Oh no, oh no, oh no! I'm so sad and disappointed! I've been a Creative Cloud subscriber for a few years now and every time I received an Adobe Stock survey in my e-mail I ALWAYS answered and said the thing that made me love Adobe Stock was that it allowed me to buy single images at decent prices!

Before I knew about Adobe Stock, I used to wade through mountains of tedious, time- and money-wasting subscription and credit ploys just to get the image that I needed. I hated this and always dreaded it because it wasted so much time and money. Then one day I found out that Adobe Stock allowed you to purchase single images and didn't make you pay an arm and a leg for them. It was a game changer for me and I abandoned all those other image sites and bought my images from Adobe exclusively. Every time you surveyed me I made it so, so clear that THIS was the most important thing to me and THIS was the reason why I use Adobe Stock.

And now you've gone and become just like all those companies I hate? What am I supposed to do? Like everyone else here, I don't know in advance how many images I'll need, and I'm under enough stress without the added (and totally unnecessary) pressure now being imposed by you to guess what I might need and then gamble money I don't have on it!

I'm so disappointed. You guys were my favorite and I was so loyal. Now I'll have to find another place to buy my images from.

An Open Letter to Adobe Stock

Oh, Adobe...remember back when we first met? When we believed in the same things and fit each other like we had been made to work together? Our passion was so strong! We could do anything together! If only things hadn't turned out this way. You didn't even have the decency to tell me yourself. I had to find out on the Internet from a bunch of strangers. I realize now that you don't care at all for me. Perhaps you never did. Perhaps they were just lies to tease me for a little while.

But look. I'll do one last image search. For you. For old times' sake.

I'll look for pictures of betrayal.

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May 26, 2018 3
Explorer ,
Sep 01, 2016

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Hi Erin,

I was having the same problem, and couldn't find a solution until just now. I used incognito with Google Chrome, so I didn't already appear logged in and no old browsing data would appear, then found the image and started the purchase process. It asked me to use my standard log in data, but this time I got the single image purchase option and everything went through just fine, and just downloaded my image.

Hope that helps.

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Sep 01, 2016 0
Community Beginner ,
Sep 02, 2016

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Amazing! This totally worked and I got my image. I was incognito with Chrome, just like you said so I didn't appear logged in, went through purchasing the image for $9.99, and then was required to sign in - at which point I thought, oh here we go, now it'll tell me I need to sign up for a subscription. But it didn't do that and I was able to buy the single image. You made my week with this solution and bumped up my completion date for my brochure since I don't have a billing hassle to deal with any longer - thank's so much!!!

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Sep 02, 2016 0
Explorer ,
Nov 28, 2016

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unfortunately, the hovering does not work for me either. Still only see subscription options.

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Nov 28, 2016 0
New Here ,
Mar 07, 2017

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Same problem here, seems Adobe Stock doesn't want users to purchase any single image now.

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Mar 07, 2017 0
Adobe Employee ,
Mar 07, 2017

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Hi sheng-huih60424664

Standard assets can now only be purchased as part of a plan.  We have introduced a 3 assets/month plan without annual commitment that can be cancelled at any time - see Adobe Stock pricing and membership plan | Adobe Stock

Thanks

Bev

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Mar 07, 2017 0
Explorer ,
Mar 14, 2017

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Oh well then I guess that rules out Adobe Stock as a point of call for my occasional stock image needs.

I feel like Adobe has been BS'ing to some extent here. After being unable to purchase a single image and being presented with the subscription options instead, I decided to Google the issue to see what was going on, since the last time I needed a stock image I was able to buy it without an Adobe Stock membership.

What I found was threads going back a year from people with the same issue, and Adobe staff commenting that oh, it's a technical problem, we're looking to get it fixed - sorry for the inconvenience. And now, lo and behold, we're presented with the same subscription options only now we're told that it is the new deal - subscriptions only. I can't help feeling that all that nonsense about it being a "technical issue" was just spin and that Adobe at that point was forcing the subscription dialog on people in the hope that they'd just subscribe and be done with it.

This really sucks. I'm already a full CC subscriber, and now you want an additional $29.99 a month out of me just so I can download the very occasional stock asset that I need. Well, screw that!

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Mar 14, 2017 29
Adobe Employee ,
Mar 15, 2017

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Hi JP,

 

Adobe Stock is no longer offering single image purchasing since the 1st of February. Like the Creative Cloud we are offering you several subscription plans. The closest offer we have for the purchasing single images is the 3 images a month, month to month plan. You can cancel at any time and the images are $9.99 US after you use up your monthly entitlement.

EBQ

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Mar 15, 2017 0
Explorer ,
Mar 15, 2017

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For freelancers and small shops, it would be very nice to be able to just purchase 1 at a time, rather than being forced to buy 3 and then have to remember to cancel the plan. With the available plans, Adobe Stock is neither convenient nor feasible for me, so I shop elsewhere. Wouldn't $10/image a few times a year be better than no purchase at all? Please pass this request on to management. Thanks!

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Mar 15, 2017 26
Adobe Employee ,
Mar 15, 2017

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Thanks for the feedback LP.

 

Tell me, what is your best guess for the number of images you would purchase in a year?

EBQ

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Mar 15, 2017 0
Explorer ,
Mar 15, 2017

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I'm not interested in any kind of annual plan. Sometimes I need 1 in a month, other times it's more...freelancing, you never know.

I'd prefer to be able to buy 1 at a time. I'm not a fan of small credit packages either. You end up buying a package of 3-5, but you only need 1 and then the others expire. I hate billing clients for a package when they only need 1 image.

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Mar 15, 2017 20
Adobe Employee ,
Mar 15, 2017

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Hi LP,

 

I've passed this on to our product management team. Thank you again.

EBQ

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Mar 15, 2017 6
Contributor ,
Mar 30, 2017

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I want to add my voice to the people who don't want subscriptons and annual plans. Sometimes I may need 30 images in a month but then may not need any for a few months, or only two or three.

Some of us are not large studios or agencies - we're self employed and freelancers. I have to say that in the last few years Adobe has become less and less responsive, and even less helpful, to people like us, and I suspect you'd find we make up a significant proportion of your customer base.

I'd also suggest the subscription-only business model is not only shortsighted (you're losing sales) but is a blatant trick that relies on us forgetting to cancel or becoming annoyed by the hassle. Who wants to deal with a business that sees us merely as revenue-generators and who emplosy trickery to extract money from us?

The only way I would use Adobe Stock at the moment is if I knew for certain I needed 3 or more images, then cancel the subscription. But then I'd probebly never use an Adobe thumbnail in a project and present it to a client because of the hassle I could see looming. How is this helpful to me or Adobe?

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Mar 30, 2017 29
Adobe Employee ,
Mar 30, 2017

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Hi KS,

 

We appreciate your feedback. I'll pass this on to our product management team.

EBQ

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Mar 30, 2017 3
Participant ,
May 06, 2017

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I couldn't have said it better myself! Learning web development at the moment and i'm getting so much more out of the free tools then what I'm wasting on creative cloud membership. I feel like Adobe has become the new private health of software. Pay for a lot of shit you don't use but the things you really need are extra out of your pocket.

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May 06, 2017 3
New Here ,
Jun 09, 2017

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I'm stunned. Adobe Stock has gone from my stock of choice to must avoid. Same as the freelancers here, I need a photo sometimes.

Goodbye Adobe Stock. Please email us if you reinstate single purchases.

In the meantime please state above the plans that single purchases are not available. How many hours are hundreds (thousands?) of customers wasting trying to make a single purchase?  How many customers are upset?  I just wasted 40 minutes, especially as a Google search suggested on a few links it could be done.

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Jun 09, 2017 16
Explorer ,
Sep 20, 2017

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It's a really bad system, subscriptions only. I have been a CC subscriber from the beginning, used Adobe products for over 20 years. I buy a fair bit of stock but it's erratic - sometimes lots at once, other times none or just an occasional image. It just depends on the work I have on. The new Adobe Stock plan means I have to pay $17.99 for a single image. Why would I do that when I can get it for half or a third of that from any number of other stock libraries, including Getty libraries and Shutterstock? It makes no sense from a customer point of view.

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Sep 20, 2017 2
Adobe Employee ,
Oct 19, 2017

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Dear Customers,

We are happy to announce our new offering- Credit Packs on Adobe Stock.

In the past, we had multiple queries related to Single image purchase- with the introduction of CREDIT PACKS you can now purchase these credits from Adobe and use the Credits to buy images and videos as per your requirement. The validity for the purchased credits will be 1-year(exceptions Japan- validity for 6 months only).

As of now, we are offering 6 different CREDIT PACK sizes, there are further discounts available on larger credit packs.

So why wait- update the thread today to know more on CREDIT PACKS

Please see our offering for Credit packs here:

Adobe Stock pricing and membership plan | Adobe Stock

For more details read our FAQ:

Credit packs for Adobe Stock

Feel free to update this thread in case of any additional questions regarding CREDIT PACKS.

Regards,

Twarita

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Oct 19, 2017 0
Explorer ,
Oct 20, 2017

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What customers are repeatedly asking for here is the ability to buy 1 standard image at a sensible/affordable price! I still can't buy just 1 standard asset (as far as I can tell—correct me if I'm wrong). The smallest CREDIT pack is for 1 PREMIUM image for $49.95.

The smallest month to month plan is 3 STANDARD assets for $29.99. What we really need is the ability to buy 1 standard image for $10-$12. Please don't force me to spend $29.99 when I only need 1 image! Until this is an option, I will NOT use Adobe Stock. Give me this option and I'll be a regular customer and present your images to clients as options.

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Oct 20, 2017 9
Explorer ,
Oct 21, 2017

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Lisa, unfortunately this isn't being listened to despite it being 100% clear what people need in this thread. I've been buying my images elsewhere, its just too frustrating and controlling.

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Oct 21, 2017 2
New Here ,
Apr 09, 2018

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Adobe Stock Photos was the first place I would go to when I needed images for flyers, ads, etc. The standard single-image pricing on an as-needed basis was perfect. I do not need multiple stock images a month, and do not appreciate feeling like my arm is being twisted into having to purchase a subscription plan. With the subscription plan, I would be paying $359.88 annually, which would be the equivalent of purchasing 3 images a month previously. I come nowhere near purchasing that many images a year.

Last Friday, I found out that I now needed a subscription if I wanted to continue purchasing images, so I called up Adobe Support. The rep consistently tried to sell me on the subscription stating that it was a deal because I get 10 images a month with it. After telling her repeatedly that I do not need 10 images a month, she told me about the Adobe Credit Packs. When the rep showed me the page for the credit pack pricing, I couldn't believe the pricing which is listed below...

Pricing for the credit packs:

5 Credits = 1 image for $49.95

16 Credits = 3 image for $149.99

40 Credits = 8 image for $359.99

80 Credits = 16 image for $669.99

150 Credits = 30 image for $1,200.00

So basically, Adobe pulled a bait & switch with an attractive single stock image option starting off, just to pull the rug out from under their customers by forcing them to pay for subscriptions or search for new stock image sources. To try to appease everyone who is not happy about that they offered the credit packs for anyone who does not want a subscription, but it's a joke at best.

For the price of a single image credit pack you are paying nearly double what you would pay for 1 month of subscription, and equivalent to purchasing 5 individual images previously.

The price of the 3 image credit pack could get you 5 months of subscription, and equivalent to purchasing 5 individual images previously.

This feels more like Adobe is mocking their customers who are not happy with the single-image option being taken away.

"Hey everyone! Look here! See? We just made a non-subscription option available to our customers again! Now for just 500% more than you were paying before! What a steal, right?! Click here to sell your soul now"

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Apr 09, 2018 1
Adobe Employee ,
Apr 09, 2018

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Hi Jason

Standard images, 3D, and templates are 1 credit each.

With a 5 credit pack for $49.95 you can license 5 standard assets - equivalent pricing to the single, standard images that were available previously.

Credit packs can be used to license any type of asset and the examples given on the plans page show how they could be used for Premium assets and videos.

Sorry for the confusion caused.

Kind regards

Bev

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Apr 09, 2018 1
New Here ,
Apr 10, 2018

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Hi Beverley (and Adobe team) -

I work as a church planter/pastor in the Phoenix area with a limited budget for graphic work. I used to love using the single purchase stock image option as it allowed me to purchase individual images affordably. I am disappointed that there is no longer an option to do so! Working with a very limited budget (even having purchased a subscription through Tech Soup), I cannot justify spending funds on a package of several image credits I may not be able to use or on a monthly subscription for additional purchases that cost the same as my software subscription pricing. Is there anything you offer to non-profits or church plants that is closer to the previous system - a simple pricing per image?

Dave McP

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Apr 10, 2018 2
New Here ,
Apr 12, 2018

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Totally agree.  Not being able to purchase single images rules shopping at Adobe out for me.

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Apr 12, 2018 3
New Here ,
Apr 13, 2018

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Adobe Stock used to be ideal. I could download a single image, when I needed it and it immediately invoiced to my Adobe account. It was easy and convenient. Having to purchase a subscription for images is NOT what I want. The only reason Adobe Stock was awesome, was the ease of buying a single image and not needing to purchase "credits" in advance or sign up for a subscription! Forget Adobe Stock now—I'll just go get it on iStock.

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Apr 13, 2018 3
New Here ,
Apr 13, 2018

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I want to get ONE image.

Credit packs and subscription services are an obvious money grab.

Good luck with that.

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Apr 13, 2018 4
Community Beginner ,
May 15, 2018

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Hello Ben and the Adobe team. I WILL SIGN A SUBSCRIPTION. I have previously purchased many images from you. You have now lost this business from me.

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May 15, 2018 0
Adobe Employee ,
May 15, 2018

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Hi Mark

You don't have to sign up for a subscription if that doesn't suit your requirements.  You can use a credit pack to license individual images and it's valid for 1 year.

Thanks

Bev

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May 15, 2018 0
Community Beginner ,
May 15, 2018

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Hello Ben

Please pass this onto the people making the decisions. I dont want a ‘credit’ ie the commitment to buy more images… BTW a credit pack is a subscription in my thinking. I just want one image now. You will see from my account that I have previously purchased several images. I come back to ’Stock' because I am a CC user and its (was) convenient and easy. You have now made it complex and less convenient in an attempt to extricate more money from me. Please tell your employer to think again.

Mark

[removed personal information]

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May 15, 2018 2
Adobe Employee ,
May 15, 2018

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Thanks for your feedback Mark.

Kind regards

Bev

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May 15, 2018 0
Community Beginner ,
May 15, 2018

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Please pass it on… I can there is a lot of push-back on this issue.

[removed personal information]

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May 15, 2018 0
Community Beginner ,
Apr 05, 2017

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i would also like to add my 2 cents here. I absolutely despise subscriptions. They are not useful to the average individual free-lancer, they are not useful to a small agency, and they are also not useful to a large agency. Companies that design print products for sale would benefit from a subscription, but those items are excluded from your licensing. How do i know this... well, over the course of my 23 year career... i've worked in all of these situations.

The reality is that in design, the ups and downs of client needs are always going to vary. Therefore it is difficult to predict what you might need or how much you might need at any given time.  I have had subscriptions in the past as a freelancer and as part of a small group, and I have worked for large companies who had a subscription...and in every single case it's been a waste of money. At no time does the subscription work for the purchaser efficiently on a regular month-to-month basis... there are always ups and downs in which clients you have and what their projects entail. Clients & projects that need a lot of stock imagery go active and inactive, come and go... it's not always a  monthly thing. Because of this, the purchaser is always going to be in a deficit when they use a subscription. They will always end up  "paying more" because they can't use all of the downloads before they expire.

The only people a subscription is useful to is the company who is issuing the subscription. Why? Because it becomes a regular source of revenue. Offering exclusively subscription based is a dishonorable way to do business.  And i will be going elsewhere for my photo needs.

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Apr 05, 2017 20
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