I have an email confirming the cancelation of my account on February 7th. I was still charged on the 8th and that's why I called to get my refund. I was told I would receive my refund and I still have yet to receive it. This has taken way too long. Can I please get the refund I was told I would get.
Sorry for the inconvenience caused to you. I am getting this checked by the concerned team and will update you once I hear from them.
We have initiated your refund which will be reflected in your account within the next 5-7 business days.
I apologize for the inconvenience again.
Feel free to update this thread in case of any additional questions.
Thank you, I received my refund today.
You are welcome!