I haven't received my refund

New Here ,
Apr 27, 2018 Apr 27, 2018

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I have an email confirming the cancelation of my account on February 7th.  I was still charged on the 8th and that's why I called to get my refund.  I was told I would receive my refund and I still have yet to receive it.  This has taken way too long.  Can I please get the refund I was told I would get.

Thank you!

Anne-Marie

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Adobe Employee , Apr 30, 2018 Apr 30, 2018
Anne,We have initiated your refund which will be reflected in your account within the next 5-7 business days.I apologize for the inconvenience again.Feel free to update this thread in case of any additional questions.RegardsTwarita

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Adobe Employee ,
Apr 27, 2018 Apr 27, 2018

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Hi Anne,

Sorry for the inconvenience caused to you. I am getting this checked by the concerned team and will update you once I hear from them.

Regards

Twarita

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Adobe Employee ,
Apr 30, 2018 Apr 30, 2018

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Anne,

We have initiated your refund which will be reflected in your account within the next 5-7 business days.

I apologize for the inconvenience again.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
May 04, 2018 May 04, 2018

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Thank you,  I received my refund today.

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Adobe Employee ,
May 04, 2018 May 04, 2018

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You are welcome!

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