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Participant
April 14, 2021
Question

Licensed Stock Audio Not Recognized By Premiere When I Export

  • April 14, 2021
  • 5 replies
  • 6519 views

Bought a stock audio track from within the Premiere Pro project I'm trying to export. I see the track in my license history on Adobe Stock, and I now have one fewer asset than I did before, so I am certain that I bought the track. When I go to export, I get a warning that the project contains unlicensed audio.

 

[moderator is moving this from Stock to Premiere Pro on Adobe Support Community , it may get more qualified answers here.]

This topic has been closed for replies.

5 replies

Participant
June 14, 2024

I started working with the unlicensed music on my timeline then once I decided I was going to use it I bought it. However, even though it shows that I purchased the music it doesn't allow me to export because I get the "licence your music warning". All I did was: go to essential sound panel, find the music, it has a blue check mark, click the 3 dots and click add to project. Done deal! 

I hope that helps someone. 

Participant
December 28, 2022

I am having the exact same problem. this is so infuriating. With the money it costs to have this software, this shouldn't be an issue with SO MANY PEOPLE. And for so long too!  the fact that we have to download the music manually and then re-edit the file (if any edits were made before) is ridiculous. 

Known Participant
August 14, 2024

Agreed. I'm at work using Adobe to produce commercial product on third party client deadlines. We can't have audio tracks randomly go bad. We also can't have a client pestered about a track they paid us to license. Why is it necessary for us to even ask about this? This is terrifying.

Participating Frequently
December 27, 2022

I've had this issue for quite some time.  I'm not sure why there's no fix for it yet; even after licensing using Essential Sound inside PRemiere Pro (now on the 2023 version), the licensed file does NOT download.  

 

My workaround, which is a pain in the ***, seems to work:

  • Go to license history on Adobe Stock and download all the files manually.
  • Copy the files to a new folder within my project folder.
  • Make all the stock audio files offline in the project panel.
  • One at a time, relink the offline audio files, and point them to the new licensed files I just downloaded.

 

It works to get me through a project with a few files, but I REALLY hope a fix comes out for just downloading the licensed files the first time and replacing them in the project.

 

(For reference, I have had this issue with every version update on PP2022 and now 2023, using a 2021 MBP with M1 Pro Max, and an Asus Studiobook X using Windows 10 Workstation with Xeon procesor.)

Participant
June 20, 2023

Same problem, even with the latest release. Ryan's fix works.

A fix from Adobe would be even better. 

Community Manager
April 14, 2021

HI there.  I'm not certain why this is happening.  I've tried it several ways on my account and it works fine for me.  Are you attempting to export from the Project panel?  It appears so, since I can see your export settings in the background of the image.  This should be fine as well.  When you look at the audio asset in the project panel, does it show a "Shopping cart" icon in the thumbnail?  That would indicate that it thinks the asset is unlicensed.  Can you still see it in the search results panel and does it have a blue check mark on it showing it is licensed?  You should also be able to down load it from the libraries panel by clicking the download icon (the cloud with the arrow pointing down) or clicking the three dots next to that and selecting save to local folder. 
If you do see that shopping cart icon in the project panel, can you click it and license it again?  It shouldn't deduct anymore quota from you as your license history knows it's licensed.  
Try those things and if you still have issues can I get the info about your setup? (Mac or Windows?  Operating System version?  Premiere version?) and can you use the Adobe Log Collector Tool to get the logs for your computer and attach them here?  

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Thanks

Jay

Participant
April 15, 2021

Hi Jay,

 

I'm not really sure what happened here, but I resolved the problem by downloading the track again this morning from the libraries panel and deleting the previously downloaded version from my timeline. I should note that the previously downloaded track looks different from this one. See attached screenshot: The highlighted track is the one I downloaded originally, and the track at the bottom called Inner Reflection_Adobestock is the one I downloaded this morning from the libraries panel. 

Community Manager
April 15, 2021

I'm glad this is working for you now.  As for them looking different, it appears to me that they are just in different folders.  The top one is in a media folder and the bottom one is directly on your project.  Hopefully this resolves your issue and if you have any further issue, please let us know.

Jay

WendellaBee
Adobe Employee
Adobe Employee
April 14, 2021

@JayI14 Can you assist here?