Participant

Answered

lost access to my adobe stock Contributor account

Forum|Forum|7 years ago
March 5, 2019
5 replies
2090 views

Hi,
After 3 month i went to log in to my account and it show me, that my account does not exist.
So i created it again with the SAME mail but i can not see my Contributor Account any more. And it does not show my Portfolio.
It looks like my account was deleted(!?) But still could see my sales on my mail.

And it already rejects to synchronize my Fotolia account again.

Contributors

This topic has been closed for replies.

Correct answer MatHayward

If you were able to create a new account with the same email, that is an indication you actually used a different email for your Adobe ID when you initially synced. You would not have been able to create a 2nd account with the same Adobe ID.

I checked the system and found two attempted accounts with the Adobe ID you are posting to the forum with. One account was deleted and the other was an unsuccessful attempt to join via Fotolia after the site had stopped accepting new contributor accounts. I have deleted this account also in case it is preventing you from access.

A search of your name in our system brought up 5 separate accounts with multiple email addresses. You will need to determine which Adobe ID you used to create/sync your active contributor account and log in with that email. We do not have insight into which Adobe ID you are using for your contributor account. For assistance, please contact support as indicated above.

-Mat Hayward

Abambo

Community Expert

Locked this now.

ABAMBO | Hard- and Software Engineer | Photographer

MatHaywardCorrect answer

Legend

If you were able to create a new account with the same email, that is an indication you actually used a different email for your Adobe ID when you initially synced. You would not have been able to create a 2nd account with the same Adobe ID.

I checked the system and found two attempted accounts with the Adobe ID you are posting to the forum with. One account was deleted and the other was an unsuccessful attempt to join via Fotolia after the site had stopped accepting new contributor accounts. I have deleted this account also in case it is preventing you from access.

A search of your name in our system brought up 5 separate accounts with multiple email addresses. You will need to determine which Adobe ID you used to create/sync your active contributor account and log in with that email. We do not have insight into which Adobe ID you are using for your contributor account. For assistance, please contact support as indicated above.

-Mat Hayward

S

Sanja29890244ziet

Participant

I used the same email for sure!

https://community.adobe.com/t5/stock-contributors-discussions/deleted-fotolia-adobe-stock-contributor-account-still-active-and-selling-photos-after-3-years/m-p/13792925#M61058

Jill_C

Community Expert

You are replying to a 4 year old post. If you have a current issue, please create a new post describing what the problem is.

Jill C., Forum Volunteer

jacquelingphoto2017

Community Expert

Hi marnikus90

If you can recall your original account number that would be helpful when you send your message to contact. Please update us regarding the progress of this issue. I don't know if MatHayward can assist in this case. If he can, he will respond.

Regards

JG

Abambo

Community Expert

Synchronization can be done only once.

I suggest with your “new” contributor to contact Adobe support (footer of the contributor page: contact us). Account issues cannot be solved in this public forum.

Update this if it is not possible to contact support as indicated.

ABAMBO | Hard- and Software Engineer | Photographer

marnikusAuthor

Participant

No, there is nothing about first synchronization. If u look at my email (i m use it right now) it was used as email for synchronization with my fotolia account (i could send my login name) and it has been working fine until that day. When i try to log in with my email and it starts show me that that mail is like a new one(adobe don't have it in its system). Than i compled my reg again and start solving that issue.

Anyway I could improve that it is my account on fotolia and i need get back my access.

P.s. help support in chat send me back here on forum

Abambo

Community Expert

You can't use chat for support on Stock Contributor problems. You need to contact the contributor support, which has it's own support channel, that may be accessed via the contributor page's footer:

Synchronizing the Fotolia account can be done only once. There is also no possibility to create 2 Adobe id accounts with the same e-mail.

As this is an contributor account problem, you need to pass via the contributor support as indicated in my answers. It's not the Creative Cloud support that can help you.

ABAMBO | Hard- and Software Engineer | Photographer