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September 15, 2018
Answered

Re: 2 Adobe subscription

  • September 15, 2018
  • 1 reply
  • 331 views

Hi Twarita, I have done the same thing (I have taken over the person responsible for managing the subscriptions, so I tried to change the contact email address. As my own email address was already in use with an Adobe account, this has led to me purchasing 2 licenses).

I would like to delete on subscription which has not been used, please advise how to solve this?

Thanks

Craig

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer twaritar3263062

    Branching to a new discussion,

    Hi Paula,

    I see you have an Adobe account under the same ID as with forums.

    I have checked your account details under the Adobe ID(shared in the forums) and noticed that you have a Creative Cloud All Apps subscription and under the Adobe Stock account you have been allocated 10 free standard assets, however, I am unable to locate any active subscription of Adobe Stock under the same Adobe ID shared in the forums.

    In case you are referring to a different Adobe Stock subscription which is associated with another Adobe ID, please private message me your Adobe ID so that I can further look into your account details.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    September 17, 2018

    Branching to a new discussion,

    Hi Paula,

    I see you have an Adobe account under the same ID as with forums.

    I have checked your account details under the Adobe ID(shared in the forums) and noticed that you have a Creative Cloud All Apps subscription and under the Adobe Stock account you have been allocated 10 free standard assets, however, I am unable to locate any active subscription of Adobe Stock under the same Adobe ID shared in the forums.

    In case you are referring to a different Adobe Stock subscription which is associated with another Adobe ID, please private message me your Adobe ID so that I can further look into your account details.

    Regards,

    Twarita

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