Re: 2 Adobe subscription

Sep 15, 2018

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Hi Twarita, I have done the same thing (I have taken over the person responsible for managing the subscriptions, so I tried to change the contact email address. As my own email address was already in use with an Adobe account, this has led to me purchasing 2 licenses).

I would like to delete on subscription which has not been used, please advise how to solve this?

Thanks

Craig

Branching to a new discussion,

Hi Paula,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details under the Adobe ID(shared in the forums) and noticed that you have a Creative Cloud All Apps subscription and under the Adobe Stock account you have been allocated 10 free standard assets, however, I am unable to locate any active subscription of Adobe Stock under the same Adobe ID shared in the forums.

In case you are referring to a different Adobe Stock subscription which is associated with another Adobe ID, please private message me your Adobe ID so that I can further look into your account details.

Regards,

Twarita

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Re: 2 Adobe subscription

Sep 15, 2018

Copy link to clipboard

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Hi Twarita, I have done the same thing (I have taken over the person responsible for managing the subscriptions, so I tried to change the contact email address. As my own email address was already in use with an Adobe account, this has led to me purchasing 2 licenses).

I would like to delete on subscription which has not been used, please advise how to solve this?

Thanks

Craig

Branching to a new discussion,

Hi Paula,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details under the Adobe ID(shared in the forums) and noticed that you have a Creative Cloud All Apps subscription and under the Adobe Stock account you have been allocated 10 free standard assets, however, I am unable to locate any active subscription of Adobe Stock under the same Adobe ID shared in the forums.

In case you are referring to a different Adobe Stock subscription which is associated with another Adobe ID, please private message me your Adobe ID so that I can further look into your account details.

Regards,

Twarita

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Sep 15, 2018 0
Adobe Employee ,
Sep 17, 2018

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Branching to a new discussion,

Hi Paula,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details under the Adobe ID(shared in the forums) and noticed that you have a Creative Cloud All Apps subscription and under the Adobe Stock account you have been allocated 10 free standard assets, however, I am unable to locate any active subscription of Adobe Stock under the same Adobe ID shared in the forums.

In case you are referring to a different Adobe Stock subscription which is associated with another Adobe ID, please private message me your Adobe ID so that I can further look into your account details.

Regards,

Twarita

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Sep 17, 2018 0
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