Refund - no active plans, but money flow out

New Here ,
Jan 30, 2020 Jan 30, 2020

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Ooooh my God! Unbelievable.

Your system is stealing money from my credit card. 

I have no active plans since last December. 

Please go check my account and refund me please asap.

I wait for your answer.

Thx

 

 

(Moving to Get Started by Moderator)

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correct answers 2 Correct Answers

Most Valuable Participant , Jan 30, 2020 Jan 30, 2020
This is a public forum, not the link to Adobe support-other users here can't help with an account problemBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html.Also - beware of answering anyone who sends you a private messagehttps://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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Adobe Community Professional , Jan 31, 2020 Jan 31, 2020
As John said, there is little that most of us can do for you. What he left out of his instructions is the following:   Click the chat icon at the bottom right of the page to open a chat session. Type AGENT into the chat window to connect directly to a CSR rather than the AI.

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New Here ,
Jan 30, 2020 Jan 30, 2020

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PAGAMENTO POS ESERCENTE 04/01/2020 13.10 ADOBE STOCK ADOBE.COM IE N. 609249

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Most Valuable Participant ,
Jan 30, 2020 Jan 30, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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New Here ,
Jan 30, 2020 Jan 30, 2020

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I understand your point of view, but community should be aware and I need help.

 

Follow support link and you end in a infinite loop with no way to simply send a clear message like this to the administration.

 

I don't know what to say, really. But I will spread this story and my experience on the socials. I'm tired of my problems with your platform. I already had months ago. I'm pretty surem people is happy and fine with Adobe but your errors are my problems and my problems should be your

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Adobe Community Professional ,
Feb 01, 2020 Feb 01, 2020

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I understand that you have difficulties contacting Adobe support. But it is the only way to get your problems solved. So I really urge you to as John T Smith says. Click the little callout button at the lower right of the page and type agent. 

 

Please note that support may be limitted to office ours.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Community Professional ,
Jan 31, 2020 Jan 31, 2020

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As John said, there is little that most of us can do for you. What he left out of his instructions is the following:

 

Click the chat icon at the bottom right of the page to open a chat session. Type AGENT into the chat window to connect directly to a CSR rather than the AI.

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