Skip to main content
K
KadenaJack
Participant
May 5, 2017
Answered

Upload failed. For the Adobe Stock plug-in to be active, you must be signed in to Creative Cloud.

  • May 5, 2017
  • 10 replies
  • 5408 views

I've been uploading to Adobe Stock from Lightroom just fine for a couple of days.  Suddenly today I'm getting this error:  "Upload failed.  For the Adobe Stock plug-in to be active, you must be signed in to Creative Cloud."  I am signed in.  What must I do to make the plug-in realize that?

This topic has been closed for replies.
Correct answer MatHayward

Please double check two things in Lightroom. First, re-check to make sure you are logged in with your CC account and that you have the most up-to-date version of Lightroom installed on your machine.

Second, ensure that the Adobe ID you have used to sign into CC is the same Adobe ID you have created your contributor account with. I checked your contributor account already and everything appears to be in good working order.

The other thing you could do is try and upload using Adobe Bridge. If that works and Lightroom still doesn't, that will help narrow down the issue. In the mean time, you can always upload direct through the contributor portal to get your content online.

contributor.stock.adobe.com

Kind regards,

Mat Hayward

10 replies

dtherrien
dtherrien
Participating Frequently
April 13, 2018

Hey Mat

The problem is back again. tried to upload last night and it failed. I was logged in and using the latest Classic CC version

Sheena Kaul
Sheena Kaul
Legend
April 13, 2018

Hi All,

We're experiencing the issue with the Stock plug in and are working on the fix.

I will update the thread as soon as I get any details.

Regards,

Sheena

Sheena Kaul
Sheena Kaul
Legend
April 13, 2018

Hi all,

The issue has been fixed!

Regards,

Sheena

    HobbitPilgrim
    HobbitPilgrim
    Participant
    April 13, 2018

    I am having this issue, I've got a new account and set it up through lightroom and followed the steps Mat said but it still gives the same error.

    I have never been able to upload through the Lightroom classic CC plugin.

    I know I can upload via the website, but it would make it much easier for me if I could use the Plugin.

    Does anyone have any other suggestions to get this working?

    Thanks

    Tom

    libork29572692
    libork29572692
    Participating Frequently
    April 13, 2018

    Same here. I cannot upload from Lightroom Classic CC today but it used to work for me without problems. I am signed in with my valid account and have the latest version of Lightroom Classic (7.3).

    R
    robinm90353550
    Participant
    October 10, 2017

    Having the same problem on a MacBook Pro.  In my case after I logged out of CC and back in again, Publish started working.

    S
    stepbar
    Inspiring
    October 8, 2017

    I'm having the same problem.   Even went to the effort of uninstalling everything and reinstalling.  Worked for a couple of uploads earlier today, now won't work at all.

    S
    stepbar
    Inspiring
    October 10, 2017

    Every other CC feature was working fine for me: I was able to work with Adobe Mobile, even did some updates, but Adobe Stock wouldn't work.

    Then, suddenly it started working again.

    I can only assume the problem lies with authentication on Adobe Stock servers, therefore nothing we can do to fix it - just wait and it will come back up.  Would be nice if Adobe gave us a service dashboard so we could see these sort of problems without having to tear our hair out for nothing.

    MatHayward
    MatHayward
    Legend
    October 10, 2017

    There was an issue over the weekend that has since been resolved. I apologize for any inconvenince you may have experienced. The portal should be fully functional for you at this time.

    regards,

    Mat Hayward

    Sinolta
    Sinolta
    Participant
    September 6, 2017

    I have the same problem about 50% of the time. I have latest lightroom and I am indeed signed in with proper adobe credentials, the only ones I have. But sometimes it works and sometimes it complains that I must be signed in. The given "answer" to this question doesn't address the problem at all.

      philipn95815980
      philipn95815980
      Inspiring
      July 20, 2017

      I have this same problem.  When I try to publish a photo to Adobe Stock, I get the error dialog, "Upload failed. For the Adobe Stock plug-in to be active, you must be signed in to Creative Cloud."

      But I am signed in to Creative Cloud, and with the same Adobe ID that I use for as my Stock Contributor.

        K
        KadenaJackAuthor
        Participant
        May 7, 2017

        Guess what is happening again tonight?

        K
        KadenaJackAuthor
        Participant
        May 7, 2017

        Signed out and back in and it's working again.

        dtherrien
        dtherrien
        Participating Frequently
        May 7, 2017

        This is current;y not working for me again!

        K
        KadenaJackAuthor
        Participant
        May 5, 2017

        I just tried again and it is working now.  I still haven't changed anything on my end.

        dtherrien
        dtherrien
        Participating Frequently
        May 5, 2017

        Great KadenaJack ! I'll try it this evening on my home laptop

        Thanks!

        MatHayward
        MatHaywardCorrect answer
        Legend
        May 5, 2017

        Please double check two things in Lightroom. First, re-check to make sure you are logged in with your CC account and that you have the most up-to-date version of Lightroom installed on your machine.

        Second, ensure that the Adobe ID you have used to sign into CC is the same Adobe ID you have created your contributor account with. I checked your contributor account already and everything appears to be in good working order.

        The other thing you could do is try and upload using Adobe Bridge. If that works and Lightroom still doesn't, that will help narrow down the issue. In the mean time, you can always upload direct through the contributor portal to get your content online.

        contributor.stock.adobe.com

        Kind regards,

        Mat Hayward

        dtherrien
        dtherrien
        Participating Frequently
        May 5, 2017

        Hi Mat

        Something broke in the last two days that was always working. I upload every day and something broke in last night's attempt. I think Adobe introduced a bug and we are the first to find the problem.

        Can you try to submit a photo to Stock to see if you see the same problem?

        One more piece of info. I noticed that there was an upgrade for Photoshop so I installed that last night. The Upload problem I was originally reporting happened both before AND after this Photoshop upgrade.

        Dave

        K
        KadenaJackAuthor
        Participant
        May 5, 2017

        I agree with Dave.  I've been uploading stuff through Lightroom all week with no problem until last night.  Nothing changed on my end.  I've tried logging out and logging back in, and I've rebooted several times. 

        Sheena Kaul
        Sheena Kaul
        Legend
        May 5, 2017

        Moving to Adobe Stock Contributors​

        Looping in MatHayward​ to help you better.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices