Didn't get verification email for the Substance Painter's student license

[Guest]

I've tried to get the student license for Substance Painter, but it didn't work. At first I tried to fill the form with the email address that was used to create Adobe account, but it said I typed invalid UniqueID and asked me to correct errors before submitting the form. After changing account details and setting primary email to the alias of the first one I've used, I could successfuly send the form. The problem is I didn't get any email back. I've checked my inbox multiple times, there is no message neither in received nor spam. Proxmox mail gateway that my university uses to filter messages also doesn't show anything.

Submitting the form again displays error stating that UniqueID already exists. Is there any way to solve this? It seems to me that there is no button that would allow me to resend the email. I receive every other message that Adobe sends me, so it's not a problem of my email address.

[Maxime5EFE]

I confirm that I have exactly the same issue. The email was never sent the first time, and trying it again consistently produces the "invalid UniqueID" error.

[Santanu33126949did7]

Same happende to me, but I found the mail in Spam mail section :), so check you spam mails

[Simone27453691f61h]

I'm having the same issue. I tried to make a burner Gmail account but that produced the same invalid UniqueID error.

[Santanu33126949did7]

Check the spam email section of gmail

[Jacob27528286tdut]

Having the same issue

[Stanisław27408991hgik]

Same here

[B5F9B]

Same issue as well

[alfvar]

I'm also facing exactly the same issue. Is there any solution so far?

[Sean Dougher]

I'm also getting the same issue.

Online support bounces me between security and sales, with some people telling me I am eligible, others telling me I am ineligible, and some flat out saying they are no longer offering this.

However, each of our issues seems to be with filling out the form/form validation, which is invalidating each of our inputs after not being sent an email after the first input.

Substance 3D Adobe Website 

Substance for education common questions 

[Lambmeat · Accepted solution]

I had the same issue.

I don't know if it works in all cases, but I found a workaround and it worked.

Perhaps the form is incorrect.

In "STEP2:SUBMIT YOUR REQUEST", the form "AdobeID" do not require  AdobeID.

Workaround:

The email address can be anything, either an "educaitonal" email address or one not registered as an adobe account.

Submit your email address and you will get the URL for the "identify-e" service.

In this site, you will be required an "educaitonal" email as an element of academic verification.

[ColbyCheeseCat]

This worked for me!

[Ziad26377746cuoc]

Had the same problem and it finally worked for me too !

[Tomas26320641ne96]

Not working now. I have the same issue, but tried with 4 different emails and had no luck.

[Suzanna327702108adv]

This doesn't work. Even after I tried several emails until it gave me a "successful request" notification, it failed to send me an email.

[Piotr25229767uh4b]

Trying to get code, the same issue.

I submit e-mail from edu domain, still nothing.

[Piotr25229767uh4b]

I found a solution - for me it was sending link to my Protonmail mail that I had not registered Adobe account on (despite Adobe clearly telling to put Adobe mail in!).

I didn't get a link for Gmail nor my local e-mail provider.

[Santanu33126949did7]

gmail is considering the mail as spam email, so check the spams

[JustAnArtist12]

Protonmail, what is that?

[Piotr25229767uh4b]

Just a different mail provider. I used it because I had an second mail account there.

I have no idea why it didn't work with Gmail.

[Justin28841084157j]

I verified everything and used my school email, which worked flawlessly, but when will the code arrive?

[kglad]

what code?

[Justin28841084157j]

To use Substance painter and all of the 3D apps

[kglad]

check your account to see if your subscription is being processed, https://account.adobe.com

[Justin28841084157j]

I see but I have made the account and everything where would I submit all my school stuff to get access to al 3D apps?