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Why isn't this a part of Creative Cloud?

New Here ,
Aug 29, 2023 Aug 29, 2023

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Why do we pay for "all apps" only for Adobe to ask for a seperate plan for 3d software?

Substance is an Adobe App is it not? How am I paying for "all apps" yet not getting all apps? 

This is false advertising on Adobes part and is just downright a shady business practice.

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Adobe Employee ,
Aug 30, 2023 Aug 30, 2023

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Hello,

 

Thanks for the feedback.

 

To be honest, this is something that is frequently discussed, and you're not the first to bring this up. I totally get the frustration, but there is nothing new to share on this regard.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Enthusiast ,
Aug 12, 2024 Aug 12, 2024

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It's absolutely ridiculous that I'm paying for this "ALL APP" plan, which is apparently a lie. Shame on Adobe and shame on your greedy and convoluted billing practices. 

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Community Expert ,
Aug 19, 2024 Aug 19, 2024

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To be fair, it is now made very clear that Substance 3D apps are not part of the CC plan.

2024-08-19_11-12-41.jpg

 

Dave

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Enthusiast ,
Aug 26, 2024 Aug 26, 2024

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Well then they should rebrand this as "ALL THE APPS EXCEPT CERTAIN ONES SORRY" Plan. Don't sell me an "ALL APP" plan and then quietly change things under the hood. There is literally nothing fair about any of this.

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Community Expert ,
Aug 26, 2024 Aug 26, 2024

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'Don't sell me an "ALL APP" plan and then quietly change things under the hood'

 

Things were not changed under the hood. The CC All apps plan has never included all non CC Adobe applications. For example Captivate or Framemaker are separate to CC.

 

Substance 3D apps were created and sold by Allegorithmic, a separate company. When Adobe took them over, subscription plans were created for those apps by Adobe. The Substance 3D apps never been part of CC, although many customers with CC subscriptions hoped that they would be.  The plan information just emphasises what has always been the case.

Dave

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