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R
Robert29412149y5zy
Participant
April 14, 2023

file too new on newest version

  • April 14, 2023
  • 5 replies
  • 2433 views

If anyone has a solution to this I would be extremely grateful. I'm having an issue where I cannot open files that I need to work on in my install of substance painter because the files are "data too recent for this software version"

then another error message comes up saying: "substance painter has encountered an unexpected error and is now exiting. please restart substance painter 3D and send a crash report

reason: null object access"

I can supply any other details if needed I just hope someone has run into a solution to this issue.

5 replies

davescm
Community Expert
davescmCommunity Expert
Community Expert
April 16, 2023

Assuming your Adobe 3D subscription is current, you should be able to update via the CC desktop application.

 

Dave

R
Robert29412149y5zyAuthor
Participant
April 16, 2023

Ok thank you for the reply, is there a way to force an update? I hit check for updates in the software multaple times and it only says that my software is up to date. How should I go about getting version 8.3.0?

davescm
Community Expert
davescmCommunity Expert
Community Expert
April 15, 2023

The current version is 8.3.0 build 2094. You might want to try updating

Dave

R
Robert29412149y5zyAuthor
Participant
April 15, 2023

It looks like I am on version 8.1.3 and build 1860 

davescm
Community Expert
davescmCommunity Expert
Community Expert
April 14, 2023

What exact version of Substance Painter are you using ? Go to Help >About Substance 3D Painter to get the version and build.

Dave

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