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Participant
October 31, 2022

My Substance source point is lost.

  • October 31, 2022
  • 3 replies
  • 245 views

A month ago, my source point disappeared with the integration of the subtance account. Can I get the points again? Is there anyone else who has the same experience as me?

3 replies

Participant
December 4, 2022

I am so INCREDIBLY upset by this. I had 2150 points and well over 300 assets in my library and because I had not transferred them over I have zero access to the content I rightfully paid for with ZERO hope of reclaiming anything.
Adobe has ruined Substance painter for me.

davescm
Community Expert
Community Expert
October 31, 2022

According to the link below, it is no longer possible to link and transfer points between accounts.

https://substance3d.adobe.com/documentation/scdoc/points-and-assets-transfer

 

Dave

 

Participant
October 31, 2022

Also, all the assets that I had disappeared! I've subscribed two times before and definitely had points left.