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Painter white screen when launch

Community Beginner ,
Jan 17, 2024 Jan 17, 2024

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Hi there, I've seen some past threads about this issue and the responses on those don't seem to help me with my issue. Let me elaborate. 

When I launch Painter 9.1.1 I get the Adobe splash image followed by an unresponsive white screen before it does nothing or I have to end task. This occurs when I my laptop (Alienware m15 r4, Windows 11) does a Windows update. I've been able to restore previous updates for the past year, but now it's not letting me restore updates any longer. I can revert my Painter to before 9.0 and it can run, but I can't open my Painter files that were created in the newer version which is something I need.


What can I do here? 

Bug Unresolved

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3 Comments
Community Expert ,
Jan 18, 2024 Jan 18, 2024

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After the Windows update, try updating the NVidia GPU driver direct from the NVidia website. Choose the latest Studio driver and when installing select Advanced options. Then check Clean Install. That will override remnants of the driver installed by Windows. Do not install the Geforce experience software - it is not needed.

https://www.nvidia.com/Download/Find.aspx

 

Dave

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Adobe Employee ,
Jan 18, 2024 Jan 18, 2024

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Hi @Jet3D,

 

Thanks for your message.

 

As you've checked previous threads on the subject, you probably already did it, but just to be sure : Have you updated the GPU drivers, and have you tried to launch the application as administrator?

 

If this doesn't help, could you reproduce the issue (so it's written in the log), and send me your log file 

C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter)

at cdellenbach@adobe.com with a link to this forum page.

 

Regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Jan 19, 2024 Jan 19, 2024

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Running as administrator seems to work! Still getting a white screen if I open it the regular way, but glad I can open it now!

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