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J
Jet3D
Participant
January 18, 2024

Painter white screen when launch

  • January 18, 2024
  • 3 replies
  • 578 views

Hi there, I've seen some past threads about this issue and the responses on those don't seem to help me with my issue. Let me elaborate. 

When I launch Painter 9.1.1 I get the Adobe splash image followed by an unresponsive white screen before it does nothing or I have to end task. This occurs when I my laptop (Alienware m15 r4, Windows 11) does a Windows update. I've been able to restore previous updates for the past year, but now it's not letting me restore updates any longer. I can revert my Painter to before 9.0 and it can run, but I can't open my Painter files that were created in the newer version which is something I need.


What can I do here? 

    3 replies

    J
    Jet3DAuthor
    Participant
    January 20, 2024

    Running as administrator seems to work! Still getting a white screen if I open it the regular way, but glad I can open it now!

      Cyril Dellenbach
      Community Manager
      Cyril DellenbachCommunity Manager
      Community Manager
      January 18, 2024

      Hi @Jet3D,

       

      Thanks for your message.

       

      As you've checked previous threads on the subject, you probably already did it, but just to be sure : Have you updated the GPU drivers, and have you tried to launch the application as administrator?

       

      If this doesn't help, could you reproduce the issue (so it's written in the log), and send me your log file 

      C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter)

      at cdellenbach@adobe.com with a link to this forum page.

       

      Regards,

      Cyril Dellenbach (Micro) | QA Support Artist | Adobe
      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      January 18, 2024

      After the Windows update, try updating the NVidia GPU driver direct from the NVidia website. Choose the latest Studio driver and when installing select Advanced options. Then check Clean Install. That will override remnants of the driver installed by Windows. Do not install the Geforce experience software - it is not needed.

      https://www.nvidia.com/Download/Find.aspx

       

      Dave

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