• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Painter won't load materials into my library

Participant ,
Aug 03, 2023 Aug 03, 2023

Copy link to clipboard

Copied

HEllo,

 

I copied some downloaded materials into my assets folder and when I opened Painter I got this message regarding several materials that the program didn't import. 

 

assets.png

I copy the assets in the same folder I've always used : \Documents\Adobe\Adobe Substance 3D Painter\assets\materials

Bug Unresolved
TOPICS
Import & Export

Views

847

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Aug 08, 2023 Aug 08, 2023

Hi

If you have that third location already, set it as the default in Painter's preferences then close and restart Painter.

Now download the files again from 3D assets, directly to the materials folder in that location (rather than to another location and move them). They should appear in the shelf once the download is complete.

 

 

Dave

Votes

Translate

Translate
17 Comments
Adobe Employee ,
Aug 04, 2023 Aug 04, 2023

Copy link to clipboard

Copied

Hi @RoxanaMD,

 

Is it specifically these materials? If you try to add any other asset, do you have the same issue? Can you load them by drag and dropping on the library panel?

 

Let me know,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

Votes

Translate

Translate

Report

Report
Participant ,
Aug 04, 2023 Aug 04, 2023

Copy link to clipboard

Copied

error.png

I get this message whenever I try to add new assets. No matter if I drag them into the library panel, through the Add Resources button, by copying the materials in the correct folder.

 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Aug 07, 2023 Aug 07, 2023

Copy link to clipboard

Copied

How much space do you have in your Cache Disk Usage?

 

Cache disk Usage.png

 

Have you already tried a clean reinstall of Substance 3D Painter?

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

Votes

Translate

Translate

Report

Report
Participant ,
Aug 07, 2023 Aug 07, 2023

Copy link to clipboard

Copied

Screenshot_1.pngHi, yes, I did. 

Cache Disk Usage : 32%

Votes

Translate

Translate

Report

Report
Community Expert ,
Aug 07, 2023 Aug 07, 2023

Copy link to clipboard

Copied

I notice the drive location path is in a One Drive synced location.

What happens if you load them into library location that is completely local i.e. on a non synced drive set up in Settings Library Locations?

Dave

Votes

Translate

Translate

Report

Report
Participant ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

Screenshot_2.pngYou mean change the physical location of the assests from 1 to 2?

Votes

Translate

Translate

Report

Report
Community Expert ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

You could use that or add a third location that is not on One Drive just to test it.

Dave

Votes

Translate

Translate

Report

Report
Participant ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

Ok, I added a third location, copied the assets there and also added it in my Library Locations in Painter. Going back to that panel, it is still set to OneDrive and the folder I created is no longer there.

Votes

Translate

Translate

Report

Report
Participant ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

Screenshot_3.png

 

I still get this message. Maybe I'm doing something wrong when I load them.

Votes

Translate

Translate

Report

Report
Community Expert ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

I wonder if the assets are corrupt. Can you post a link to one, PM me if you prefer.

Dave

Votes

Translate

Translate

Report

Report
Community Expert ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

H

You sent me the links, by PM, each of which took me to the asset in the Adobe 3D assets library. I downloaded the materials directly to my default library location and they work fine here

 

I'm not sure what else to suggest apart from adding a local library location , setting it to default, restarting Painter then downloading again directly to that location.

 

Dave

 

Votes

Translate

Translate

Report

Report
Participant ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

I don't understand what that means. Did I not create one when I talked about adding a third location in my computer? I'm confused. Can you walk me through the steps?

Votes

Translate

Translate

Report

Report
Community Expert ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

Hi

If you have that third location already, set it as the default in Painter's preferences then close and restart Painter.

Now download the files again from 3D assets, directly to the materials folder in that location (rather than to another location and move them). They should appear in the shelf once the download is complete.

 

 

Dave

Votes

Translate

Translate

Report

Report
Participant ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

Ok, it seems to work just fine now. Thank you!

I have one last question. In order to save the materials directly to my new location, I had to change the downloads destination folder and not everything I donwload are materials and assets from Adobe and so I want to keep my original destination. Question: is there another way to download assets from the Substance 3D collection so that it gets saved directly in my library?

Votes

Translate

Translate

Report

Report
Community Expert ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

It depends on your browser settings. I use Firefox and have it set to 'always ask' for the download folder.

Dave

Votes

Translate

Translate

Report

Report
Participant ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

Oh, ok, sorry. Thought there's another way. Thanks again for everything.

Votes

Translate

Translate

Report

Report
Community Expert ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

LATEST

Your welcome. Enjoy using the materials.

Dave

Votes

Translate

Translate

Report

Report
Resources