Substance Materials Gone

[defaultolzjznefaulf]

Hello everybody!

Since the service of Substance3D.com was discontinued, I can no longer see any of my already purchased materials in the new Adobe Substance Store. It seems that everything has been reseted. I think that's pretty brazen, after all, I spent money on my materials. Side note: My Substance3D account and my Adobe account where registered on the same email address. Perhaps this could be the cause of the problem ?

Has anyone else had this problem? how can I contact adobe directly? I have not found a mail address online.

[davescm]

Did you link your accounts and transfer your points and assets before 30 September 2022?

https://substance3d.adobe.com/documentation/scdoc/points-and-assets-transfer

To contact Adobe use https://helpx.adobe.com/support.html from a browser that supports pop ups and click on Contact Us.

In the dialogue describe your issue or, if it is not covered, type AGENT

Dave