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Substance Materials Gone

New Here ,
Jan 25, 2023 Jan 25, 2023

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Hello everybody!

Since the service of Substance3D.com was discontinued, I can no longer see any of my already purchased materials in the new Adobe Substance Store. It seems that everything has been reseted. I think that's pretty brazen, after all, I spent money on my materials. Side note: My Substance3D account and my Adobe account where registered on the same email address. Perhaps this could be the cause of the problem ?

 

Has anyone else had this problem? how can I contact adobe directly? I have not found a mail address online.

Bug Unresolved
TOPICS
Bugs & Crashes , Discussion

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correct answers 1 Correct answer

Community Expert , Jan 25, 2023 Jan 25, 2023

Did you link your accounts and transfer your points and assets before 30 September 2022?

https://substance3d.adobe.com/documentation/scdoc/points-and-assets-transfer

 

To contact Adobe use https://helpx.adobe.com/support.html from a browser that supports pop ups and click on Contact Us.

In the dialogue describe your issue or, if it is not covered, type AGENT

 

Dave

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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Did you link your accounts and transfer your points and assets before 30 September 2022?

https://substance3d.adobe.com/documentation/scdoc/points-and-assets-transfer

 

To contact Adobe use https://helpx.adobe.com/support.html from a browser that supports pop ups and click on Contact Us.

In the dialogue describe your issue or, if it is not covered, type AGENT

 

Dave

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