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Substance Painter keeps restarting PC no matter what I do

New Here ,
May 27, 2024 May 27, 2024

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I badly need help, substance painter randomly restarted my PC while texturing. It kept happening over and over again. It would open for a bit and then it immediately restarts my pc. I've also tried other files, to see if the file I was originally working on was corrupted but it still does the same thing. Substance painter restarts my PC whenever I do literally anything. It restarts my PC when I bake textures, it restarts when I access the assets tab, it restarts when I paint on textures.

 

I have done everything I can from reinstalling the app, updating drivers and installing Windows updates. I never tampered with any of substance's settings or preferences. I've also reset my computer, as in reinstalling Windows all over again and redownloading all my apps, CC and substance painter but it still does the same thing.  I do not know what to do anymore.

Bug Unresolved
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Bugs & Crashes

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1 Comment
Community Expert ,
May 27, 2024 May 27, 2024

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On a modern operating system an application, such as Substance Painter, cannot crash the entire PC. The OS prevents that. However a driver, called by an application, operates at a lower level and can indeed crash the PC. So that is where to look first. I would start with the GPU drivers which are used extensively by Painter.

 

Can you give some further details of your system i.e. CPU, GPU, RAM etc.

 

Dave

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