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OffVes32615720qbli
Participant
September 29, 2023

Substance painter steam edition keeps crashing while texturing

  • September 29, 2023
  • 1 reply
  • 191 views

My substance painter keeps crashing when i try to paint, add a material, start up the defult MeetMat template, and when i bake. i dont know why this keeps happening and it is really frustrating. I have an AMD RYZEN 5 (5000) series and a AMD RADEON graphics card. I recently downloaded plasticity, could it be crashing because some how the OBJs are rendered differently? please help thanks.

1 reply

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
October 2, 2023

Hi @OffVes32615720qbli,

 

Thanks for the question.

 

The issue is probably not related to Plasticity, considering it also crashes with the default MeetMat template.

 

Could you send me the log (help > export log...), so I can take a closer look? In the meantime, I advise you to update the GPU, and disable the Hardware Support Acceleration (Edit > Settings > General > Sparse Virtual Texturing).

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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