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Allegorithmic Substance Painter License

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Hello, I bought a perpetual license for Allegorithmic Substance Painter, as I understand Adobe bought this product, I go to the Allegorithmic website and am redirected to Adobe, how do I restore my license? (the email on this site is the same as it was on Allegorithmic)

I wrote to the support chat, I was advised by the consultant to contact here.

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ioanbogdanCorrect answer

Participant

Full answer:

1. Contact: allegorithmic-legacyaccount@adobe.com
2. Ask them for a download link and for your license (presuming you have an invoice I guess)
3. Make a backup of the license/installer, keep it on some device

They still have a backup of the licenses, however I was told that not for long, and that they will not keep them indefinitely. So if you have an invoice and you can prove you've bought the product, send it over, ask for the download link and the licenses and keep a long-term backup of them. And do it soon since their backup will not be indefinite.

Time of writing: 14 Feb 2025

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starseeker77

Participant

Okay, so how do we get the license key?

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kglad

Community Expert

click the link and make your request.

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starseeker77

Participant

There is an issue with the link. I was not allowed to send, some error I cannot understand. Nevertheless, I managed to get support using

allegorithmic-legacyaccount@adobe.com

& a friendly adobe rep is able to send me my license key to activate my legacy painter under Allegorithmic.

I suggest anyone who wants to get their legacy license use this email. I was told however the support will not be long & I better have a backup of the installation files & license key.

Hopefully, this message helped someone. If not thanks for the support from Adobe.

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JL71

Participating Frequently

I have a perpetual license for Substance. However the Allegorithmic website is no longer functioning. How do I retrieve my Substance licence (or how do I get access to Adobe Substance given that I have a CC account with the same e-mail address as my previous Substance account)

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starseeker77

Participant

I need an answer too. Now I can't use a product I paid!

Why cannot I get a license key to activate my Painter to run the painter I bought before Adobe bought over.

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kglad

Community Expert

@starseeker77

i responded on your thread that was in the incorrect forum, but again - contact adobe substance support at, https://www.substance3d.com/contact/

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jessepixie

Participant

Hello,

I have a student account with Allegorithmic, but I think my student license has expired. I'm a student at CGMA (CG Master Academy) and need to use the Substance Painter student version for my homework. Is there a way to get an extension or a new student license? Would you please tell me what the steps are to have my license renewed? Should I provide my proof of enrollment? Please let me know. I would truly appreciate it.

PS, I also have an Adobe student account and I noticed you have Subtance 3D Painter...is this the same Subtance Painter from Allegorithmic? I tried to download it as I download Photoshop or Illustrator from my Adobe account, but it only gives me the option of trial or buying/ not downloading? isn't it included with the adobe student account? Let me know please.

Jorge

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Taco21764753lr2m

Participant

Same question here: are students still able to work with an educational license for the substance suite?
Right now only the trial version works, which isn't very helpful in a 4 year educational process.
Please advice 🙂

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