Substance painter 2019.1.3 does not start and no error message appears.

[Albert21956274bpoh]

Hello everyone!

I have subtance painetr version 2019.1.3 purchased since 2017. Recently for my work I moved to another city and bought a laptop with RTX 3050Ti and Intel I5 11400H processor, I downloaded and installed the substance painter version that I can legally work with and I could not start the software in any way, I only get to see in the middle of the screen the name of the software with the selected photo of that version and then it disappears and nothing else happens.

I downloaded the 2021 version of substance painter and can install it and start it without problems up to the point where I have to identify myself. Right now I am unable to purchase the latest version of the software and would like to know if there is any way I can continue to work with my old version. At first glance, it seems that the problem is the result of incompatibility between the 2019 software and the hardware.

I have looked on the forum at all threads similar to my problem and have googled, but nothing proposed there seems to work for me. I want to add that I have Windows 10 recently installed (3 days ago).

Thank you very much for your help.

[Léna Piquet - Froyok]

Please follow the guidelines on how to report an issue: https://community.adobe.com/t5/substance-3d-painter-discussions/how-to-report-an-issue/td-p/12164525

[T_House]

I am encountering the same issue with the 2019.1.3 version of Painter.

I just upgraded to a RTX 3080 Ti, i9-12900k, and 64 GB DDR4 3200 MHz.

I previously had a GTX 1070, i7-8700k, 32 GB DDR4 3200 MHz.

Have you been able to find a fix yet?

Thanks!

- Tate

[Albert21956274bpoh · Accepted solution]

This is the solution of the problem! Works correctly!

https://community.adobe.com/t5/substance-3d-painter-discussions/substance-painter-2019-crashes-on-st...