App not loading

[BryTime]

Hello, so I was trying to load up my Sampler app as I always do and this time the app itself just won't open up. There's no loading screen presented or anything popping up. It's as if I didn't touch the open button. I am on the latest version which is 4.2.2 on Windows 11. It's strange as I was able to load up the app just earlier today and all of a sudden it doesn't work.

[Cyril Dellenbach]

Hi @BryTime,

Can you at least see it running in the task manager (Ctrl + Shift + Esc)? Did the 4.2.2 update trigger the issue or the update was already made?

I would first try a simple update of the GPU (can solve many issues), you can also uninstall/reinstall the application and if this doesn't work, I advise you to delete the files in

STEAM:

• Win: ~/AppData/Roaming/Allegorithmic/ Adobe Substance 3D Sampler
• Mac: /Users/USER/Library/Application Support/Allegorithmic/Adobe Substance 3D Sampler
• Linux: /home/username/.local/share/Allegorithmic/Substance 3D sampler

ADOBE:

• Win :~/AppData/Roaming/Adobe/Adobe Substance 3D Sampler
• Mac: /Users/USER/Library/Application Support/Adobe/Adobe Substance 3D Sampler

This should fully clean your Substance 3D Sampler.

Let me know if this helps.

[BryTime]

Thank you, I reinstalled the app after a couple of days and now it's working. Much appreciated!