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Blank Workspace/Document Window in Stager

Explorer ,
Jan 21, 2022 Jan 21, 2022

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Hi there,

 

I've encountered an issue where no amount of uninstalling, restarting or resetting seems to fix for me. When I open an existing document or a new document, the workspace/document window/main screen is blank or black. 

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Explorer , Jan 25, 2022 Jan 25, 2022

OK, so after some self-deep diving through the logs, I've fixed the issue.

 

It's all down to potentially the temp file shaders it's referencing, which are not deleted when you uninstall.  I have cleared all of the folder users/YOURNAME/AppData/Local/Temp, in particular the folders referencing aeroresource in the name, and it has worked! 

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Community Expert ,
Jan 22, 2022 Jan 22, 2022

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Can you do any operation in Stager? Is it possible for you change background color?

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Explorer ,
Jan 24, 2022 Jan 24, 2022

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Hi Ares,

 

I can add elements like dragging over one of the starter assets from the library, and it shows the rough blue box positioning in the blank window, but I have no idea where it is placed. I also can render the asset, but nothing appears in the design window.

 

Graphics Card Specs if it helps are: Nvidia RTX 3070 running Geforce Studio Driver 511.09

 

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Community Beginner ,
Jan 24, 2022 Jan 24, 2022

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I'm on a RTX 2060 driver 511.23 - and with me it renders the asset, but you can't see anything in the workspace as well.

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Community Beginner ,
Jan 23, 2022 Jan 23, 2022

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I'm having this exact issue, emailed substance3d-bugs@adobe.com on Jan 10 with no reply yet. I can't even change the background colour (well, I can change it, but you still see nothing in the workspace). I've got work I need to complete but I can't do anything with the software.

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Explorer ,
Jan 24, 2022 Jan 24, 2022

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Hi SpyFi,

 

I'm exactly the same sure I can render the final output, but if I can't 'stage' in stager, I can't complete my work. Hopefully, they will fix it asap as I have deadlines this week. 

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Community Expert ,
Jan 24, 2022 Jan 24, 2022

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Please also send your request to  substance3d-bugs@adobe.com

If you can also send log file them. 

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Explorer ,
Jan 25, 2022 Jan 25, 2022

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Hi Ares,

I've just tried but the filesize of the stager.log file is 42mb and gets automatically returned for exceeding the filesize limit. I've attached the log here if you can pass it on?

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Community Expert ,
Jan 25, 2022 Jan 25, 2022

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Nice to hear that you fix it.

 

Please do not share your logs file in forums and send directly to Substance 3D Stager team as it include some security information about your pc. I have deleted it. Thanks

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Explorer ,
Jan 25, 2022 Jan 25, 2022

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OK, so after some self-deep diving through the logs, I've fixed the issue.

 

It's all down to potentially the temp file shaders it's referencing, which are not deleted when you uninstall.  I have cleared all of the folder users/YOURNAME/AppData/Local/Temp, in particular the folders referencing aeroresource in the name, and it has worked! 

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New Here ,
Mar 01, 2022 Mar 01, 2022

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Do you just delete those files but don't uninstall the program? What are the steps you did to achieve this because I have tried this method multiple times and can't seem to solve the issue. 

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Explorer ,
Mar 02, 2022 Mar 02, 2022

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Yes, I uninstalled and reinstalled, but it made no difference. It was only when I deleted any folders in the above location that had the name aeroresource at the end that it worked (obviously with Stager closed). It happened to me again, and I can confirm on my end, deleting those folders rectified the situation again. 

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Explorer ,
Jan 25, 2022 Jan 25, 2022

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Hi there,

 

try my fix and see if it works for you?

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Community Beginner ,
Jan 25, 2022 Jan 25, 2022

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Thanks, that worked for me! I just deleted the aeroresource named folders and that did the trick!

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New Here ,
May 04, 2022 May 04, 2022

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I have a similar issue, with a slight twist. I don't even see the gizmo and the "x" close button(or any close action) does nothing. I've tried the prescribed fix of deleting aeroresource temp files, restarts, reinstalls, all to no avail.

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