Dimension model import issue

[hjl67936945]

Hi community,

when importing dimension model there are some elements showing in selected mode, but are not selected at all.

Other models show different elements selected, but are not..

I checked these elements in stager, but nothing seems in "special state".

Can you give an idea whats going on?

Thanks.

Hans

[Ares Hovhannesyan]

Can you deselect them? Do you have any groups in your scene layers?

[hjl67936945]

Hi Ares,

no I can´t deselect them, and yes, there are groups in layers.

rgds Hans

[Ares Hovhannesyan]

Try to ungroup them and see can you deselt them. Thanks

[hjl67936945]

Sorry, don´t work.

Thanks

[JMathews · Accepted solution]

Hi @hjl67936945 !  I wanted to verify - is this issue happening in Adobe Dimension or Adobe Stager?  Where did the model come from - you said importing a Dimension model.  Did you create it in Dimension then import to Stager?

Can you take a screenshot that includes the scene panel with the hierarchy opened so we can see what you have selected?

You may need to send in the actual 3D scene for us to help diagnose.  Generally speaking the highlight selection should match what you have selected in the scene panel.  If it's not then it's likely a bug and we need the 3D file to help diagnose the issue.  You can email files to Substance3D-bugs@adobe.com 

[hjl67936945]

Hi JMathews,

the original model was made with sketchup, than imported to Dimension.

When Substance was launched, we switched to Stager and imported dimension model.

All I tried didn´t help with this issue. So I mail this file to you: 3x3-faltpavillon-2023-wiro.ssg

rgds

Hans

[hjl67936945]

Hi JMathews, 

sorry but I have another issue importing dimension files:

Screen begins to make "strobelight" as you may watch in the video screenshot attached.

rgds

Hans

[hjl67936945]

Hello JMathews,

did you receive the ssg file with the issue?

I didn´hear about this since I uploaded with wetransfer.

Please advise

Hans

[hjl67936945]

Hello JMathews,

much time has gone till today and I didn´t get any answer from you??

Please give a sign...

Hans

[AEllard]

Hi @hjl67936945! We are not able to diagnose working files directly on the forum website. Can you email the Stager scene file and log file that you are seeing this issue in to Substance3d-bugs@adobe.com so we can investigate. If the file is under 20 MB you can attach it directly to the email.  If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

[hjl67936945]

Hi AEllard,

I have sent ssg-file via wetransfer to substance3d-bugs@adobe.com

Hope you find file

Rgds Hans

[hjl67936945 · Accepted solution]

Hello AEllard,

thanks for updating stager to 2.0.1

Issue is solved.

Hans