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Dimension model import issue

Participant ,
Feb 08, 2023 Feb 08, 2023

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Hi community,

when importing dimension model there are some elements showing in selected mode, but are not selected at all.

Other models show different elements selected, but are not..

I checked these elements in stager, but nothing seems in "special state".

Can you give an idea whats going on?

Thanks.

Hans

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correct answers 2 Correct answers

Adobe Employee , Feb 10, 2023 Feb 10, 2023

Hi @hjl67936945 !  I wanted to verify - is this issue happening in Adobe Dimension or Adobe Stager?  Where did the model come from - you said importing a Dimension model.  Did you create it in Dimension then import to Stager?

 

Can you take a screenshot that includes the scene panel with the hierarchy opened so we can see what you have selected?

 

You may need to send in the actual 3D scene for us to help diagnose.  Generally speaking the highlight selection should match what you have selected i

...

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Participant , Mar 10, 2023 Mar 10, 2023

Hello AEllard,

thanks for updating stager to 2.0.1

Issue is solved.

Hans

 

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Community Expert ,
Feb 09, 2023 Feb 09, 2023

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Can you deselect them? Do you have any groups in your scene layers?

Thank you

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Participant ,
Feb 10, 2023 Feb 10, 2023

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Hi Ares,

no I can´t deselect them, and yes, there are groups in layers.

rgds Hans

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Community Expert ,
Feb 10, 2023 Feb 10, 2023

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Try to ungroup them and see can you deselt them. Thanks

Thank you

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Participant ,
Feb 13, 2023 Feb 13, 2023

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Sorry, don´t work.

Thanks

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Adobe Employee ,
Feb 10, 2023 Feb 10, 2023

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Hi @hjl67936945 !  I wanted to verify - is this issue happening in Adobe Dimension or Adobe Stager?  Where did the model come from - you said importing a Dimension model.  Did you create it in Dimension then import to Stager?

 

Can you take a screenshot that includes the scene panel with the hierarchy opened so we can see what you have selected?

 

You may need to send in the actual 3D scene for us to help diagnose.  Generally speaking the highlight selection should match what you have selected in the scene panel.  If it's not then it's likely a bug and we need the 3D file to help diagnose the issue.  You can email files to Substance3D-bugs@adobe.com 

Senior Product Manager, 3D & Immersive

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Participant ,
Feb 13, 2023 Feb 13, 2023

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Hi JMathews,

the original model was made with sketchup, than imported to Dimension.

When Substance was launched, we switched to Stager and imported dimension model.

All I tried didn´t help with this issue. So I mail this file to you: 3x3-faltpavillon-2023-wiro.ssg

rgds

Hans

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Participant ,
Feb 15, 2023 Feb 15, 2023

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Hi JMathews, 

sorry but I have another issue importing dimension files:

Screen begins to make "strobelight" as you may watch in the video screenshot attached.

rgds

Hans

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Participant ,
Feb 17, 2023 Feb 17, 2023

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Hello JMathews,

did you receive the ssg file with the issue?

I didn´hear about this since I uploaded with wetransfer.

Please advise

Hans

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Participant ,
Feb 22, 2023 Feb 22, 2023

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Hello JMathews,

much time has gone till today and I didn´t get any answer from you??

Please give a sign...

Hans

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Hi @hjl67936945! We are not able to diagnose working files directly on the forum website. Can you email the Stager scene file and log file that you are seeing this issue in to Substance3d-bugs@adobe.com so we can investigate. If the file is under 20 MB you can attach it directly to the email.  If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.

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Participant ,
Feb 27, 2023 Feb 27, 2023

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Hi AEllard,

I have sent ssg-file via wetransfer to substance3d-bugs@adobe.com

Hope you find file

Rgds Hans

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Participant ,
Mar 10, 2023 Mar 10, 2023

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Hello AEllard,

thanks for updating stager to 2.0.1

Issue is solved.

Hans

 

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