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Bl3ckThun4r
Participant
September 27, 2022
Answered

My Adobe Substance 3D Collection Education code was not redeemed correctly

  • September 27, 2022
  • 2 replies
  • 324 views

Ive recently tried to get substance collection as i saw it was free if you were a studernt (https://substance3d.adobe.com/education/) Though i got my code and redeemed it to my account it seems that it has redeemed to a different account or was not added to my account correctly and the code that i got previously worked and i had redeemed it now it says that it was redeemed although it wasnt

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Correct answer AEllard

Hi @Bl3ckThun4r! For any account, billing, Creative Cloud Desktop installation, Creative Cloud Libraries, and other issues please visit the Adobe Help Center to contact the primary Adobe support teams: https://helpx.adobe.com/support.html

 

On this page you will find links to Twitter, email, and chat support from our global support team.

2 replies

A
Adobe Employee
AEllardCorrect answer
Adobe Employee
September 28, 2022

Hi @Bl3ckThun4r! For any account, billing, Creative Cloud Desktop installation, Creative Cloud Libraries, and other issues please visit the Adobe Help Center to contact the primary Adobe support teams: https://helpx.adobe.com/support.html

 

On this page you will find links to Twitter, email, and chat support from our global support team.

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 27, 2022

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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