Stager 3D Missing Scenes

Forum|Forum|3 years ago
September 24, 2022
5 replies
2124 views

I have a new issue that's popped up in recent weeks with Stager. After I'd worked on a file for some time, it seems to become corrupted. I can open the file but none of the scene objects show in the panel including cameras, mobiles, and lights. It's almost impossible to work on the file. It seems to happen to all of my files at once... I save several versions as I work and when I try to go back to a previous version, it has the same issue.

Here's a screenshot of what my panels for scene, actions, and properties looks like - it's just blank. https://share.getcloudapp.com/d5unAeRW

I also can't render and I believe that's because it can't find a camera or the current viewport. The button to render is disabled.

I can't be the only one have this issue. Hoping someone has figured it out.

I have tried opening from my local drive and reinstalling the app.

Any other ideas?

Mac Monterey, files stored on google drive.

This topic has been closed for replies.

E

Eliot2558113459as

Known Participant

I've been rendering product shots for months now with few issues. Today I was working on something a bit more complex and the same thing happened, I imported a new body and it didn't show up in the scene list. I then closed the file and reopened it only to find all items were gone from the scene list but still on the stage. Closed and reoppend again and got the same. I'm running a Mac Studio M1 Chip with 64 gigs of ram. I've done things this complex before with no issue. 6 Hours of work gone and I've got deadlines!

zarrdave

Known Participant

So annoying when that happens. Have you tired creating a new scene and importing the file into that? I've had that work some of the time.

zarrdave

Known Participant

Just tried this. It brought 1 camera back but no bodys in the list and none of my colororization was still in place. I've had it remove color from imported files before but it would correct when I closed and reopend the file so I tried that and it took my camera away again too haha. I do think this is a proicessing thing.

I wonder if importing other Stager files into a document creates an unusually larger file than normal? The file that crashed had maybe 30-40 individual bodys in it and didn't seem like it should have been 850MB compared to other projects that would clock in at 200-300mb. It didn't look THAT much more complicated than a few of the other things I've staged.

Have you tried saving that new file and seeing if the file size is noticably different than the original Stager file? Shouldn't be much difference. Still doesnt help solve your problem though unfortunately.

I find the larger the file and more complex, the higher the risk of this happening. Going forward, it's best to save versions regularly to revert to a previous version for when this happens.

zarrdave

Known Participant

I'm getting the same issue on PC. Did you get the issue resolved and if so, how please?

Alexandre Becquet

Community Expert

Hello, can share your system configuration?
Os, system, Ram, version and all you can share to us to try finding a solution.
Can you try to download the file on your local drive ? IMO working with cloud files is not the best way.

J

JAM1515Author

Participant

I did try locally without any luck.

macOs Monterey 12.6

2.4 GHz 8-Core Intel Core i9

64 GB 2667 Mhz DDr4

AMD Radeo Pro 5500M 8 GB

Intell UHD Graphics 630 1536 MB

The file sizes are around 300MB.

Alexandre Becquet

Community Expert

Thanks!

Why this you should be able to work smoothly !
Is it only on this file or every files ?

A

AEllard

Adobe Employee

Hi @JAM1515! We are not able to diagnose working files directly on the forum website. Can you email the Stager scene file that you are experienceing trouble with and its log file to Substance3d-bugs@adobe.com so we can take a closer look. If the file is under 20 MB you can attach it directly to the email. If it's larger, you can send via a file transfer link like Creative Cloud assets, Dropbox, We Share, One Drive, Google Drive, or similar.