"People Graph service is currently unavailable"

[Stuart_Reid]

Been trying to create a Team Project this morning, when I go to add a collaborator I'm met with the message

The People Graph service is currently unavailable. Please close the Edit Collaborators dialog and try again later.

What's the issue?

[Udo_Pawlik]

Sorry for your troubles with adding collaborators to a Team Project.
It could have been a temporary outage on our side - Did the issue resolve itself? If not feel free to contact me directly under upawlik@adobe.com.

Best,
Udo

Udo Pawlik  |  Sr Software Product Quality Specialist |  Adobe  |  upawlik@adobe.com

[Kevin-Monahan]

Hey @Udo_Pawlik ,

Is it possible that Team Projects is not available to EDU and enterprise without specific licensing? My brother is having this issue and he has an EDU license.

Thanks,
Kevin

[Udo_Pawlik]

Hi Kevin,
Team Projects should be available to EDU and enterprise customers. I assume your brothers license is provided by the school?! The Adobe license admin for the school should verify if your brother has access to the Team Project service. 

• The Adobe admin console has an option to enable/disable services for user profiles
  'Manage products and product profiles'
• Team Project is listed under 'Optional services'
• The IT admin also needs to make sure that required endpoints are not blocked: Domains to be allowed for Adobe apps & services to function correctly

Happy New Year,
Udo

[Taylor22718591bl7b]

did you ever figure out how to get this to work again?  Currently experiencing the same issue

[Anthony24020267qh8f]

Has anyone found a resolve to this issue?

[Kevin-Monahan]

Hi Stuart,

I'm also having this problem. Let me contact engineering to see what's going on.

Thanks,
Kevin

[Jaannnaa]

Hi,

I am also expiriencing this issue, how do I fix it?

Thanks,

Janna

[aSdot]

Could anybody fix this issue and share the solution?

[Udo_Pawlik]

You could check here for temporary outages: https://status.adobe.com/