Team project set up

Question

So I just had the worst phone experience with an Adobe support person, I almost called him a specialist but no. But I digress.....

I have been away from Adobe a few years, and I have never actually used teams. From the videos I watched, all I needed to do was start a team project and we all can work. Wait...though I wanted to transfer my current project to a team project. Almost out of time I started a support chat season. The other guy showed me how to convert to a team project, I said great so I can access the project from my laptop, we are golden. So I asked, everything is available, just open the team project and I'll have access to everything else. His answer yes. Apparently not, as I can see where the edit marks are, the clip shadows but no media. To day I call and talk to a guy I think is in India who basically is telling me again how to make a team project, no I said how do I get the data files avaible to other members. He says when you are done, export the project to an external drive HDD and connect to your other converter. I'm so pissed..

I want to get all the data files from one location and price it on my Adobe cloud folder so both computers can access all the files so ii don't have to mail a copy of my project back and forth between collaborators away. Does anyone have a good walkthrough, tutorial?

The Adobe tech says, I see you can't understand me and starts with " I..t....s..e..e..Ms you... Can't.... Understand.. Me, I... Will.... Talk slower.... I stopped him there and said all I want to know is how I export all the files from my projects to Adobe cloud so all computers have access to the range files.

Someone please help, the tech guys were horrible.

PeterELee · Answer

I'm sorry that you had such a poor experience with support. In order to work with a Team Project, all of your team members must have access to the same media. There are many ways to accomplish this - you can use shared network storage, distribute hard drives with copies of the media, or use a file-sharing service such as Creative Cloud Files or Dropbox. You can also use proxies if the clients have bandwidth or storage limitations, and render the final output on a system that has access to the original media.

The Team Projects service does not upload or distribute project media. Instead, it provides versioning, cloud backup, and collaboration for your edits (i.e. the information that would otherwise be stored in a standalong .prproj or .aep file).

Best Regards,

-Peter Lee

Team Projects Engineering

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