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Teams Projects - Lost changes

Community Beginner ,
Oct 10, 2020 Oct 10, 2020

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Hi,

Seems like my editor opened up a Team project and not seeing any of his changes that he made.  Nothing in autosave.  Nothing buy foreign files in the Library ----> Team Projects folder.  Any ideas?

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Community Beginner ,
Oct 10, 2020 Oct 10, 2020

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Autosave was synced with the Cloud.  All our work gone.  Nothing in the autosave file.  No record on assets.adobe.com for this project.  We're new to Teams - but have no idea what we did wrong.  I have a ticket open w/ Adobe - but I imagine we need to redo the edit.  Very concerning.   

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Adobe Employee ,
Oct 13, 2020 Oct 13, 2020

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Hi, 

It seems you editor was able to create/open a Team Project and make some changes. When did the edits disappear? After closing and re-opening the same Team Project? Did the editor open the Team project on another machine? Has the editor shared the changes with other collaborators?

In general, auto-saves are stored locally in a database and are not really human readable. You should be able to see your Auto-saves in the media Browser: 

  1. Select the Team Project in the Media Browser 
  2. Use the vertical version history slider to scroll down to a 'version or auto-save' 

    ss_autosaves_2.png

 

 

 

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