Updated and Lost team project

[Angus21773782goj6]

Hi there,

I just opened a team project, one that isn't shared yet.

When I opened Premiere Pro, the version updated and now I have lost my project...

I can't find anything in the version history...

I've rolled back to the earlier version and still nothing.

This is hours and hours of work. What can I do to recover it?

[Moderator note: moved to best forum.]

[Angus21773782goj6]

New version is v22

When I roll back to v15.0 I can no longer open my project...have to open it in v22, but that doesn't give me access to earlier project versions.

Either way I'm locked out.

[Ann Bens]

Open your v22 project in older version by making an xml of your project first.

[Angus21773782goj6]

Thanks, 

But the work done doesn't exist in either version now.

Because I'd already opened the file that was created in v15 in the v22,  the older v15 wont open the file, because it now says its a v22 file.

It was a team project and a copy was never saved locally.

Is there a way to access the project created using v15?

[Ann Bens]

Dont you have any auto save or backups?

[Angus21773782goj6]

I didn't manually backup,

and no auto saves that I can find.

I used to see older versions available in v15 before I opened my project up in v22

I'd set the autosave to 5 min and save backup to creative cloud (but not autosave saves the current project/s)

So I assumed there would be a copy in creative cloud...but I can't see anything.

Is there any way to retrieve my project and open in v15?

[Udo_Pawlik]

Hi, the auto-save preference does not apply in context of Team Projects as every edit is automatically saved to a local database and regularly synced to the server. 
You should be able to see the auto-save history in the Media Browsers 'Auto-Saves' tab for the corresponding Team Project. - Team Projects - view-autosave 

Please let me know if this isn't the case.

Best,
Udo

Udo Pawlik  |  Sr Software Product Quality Specialist |  Adobe  |  upawlik@adobe.com

[Angus21773782goj6]

Thanks Udo,

Unfortunately no, because the project has been opened in v22 it no-longer has the history of the v15.0 I was previously using.

And can't open this project in v15.0 anymore as it recognises it as created in v22.

[Udo_Pawlik]

When you open an empty Team Project in 15.0 can you see the 'Auto-Save' history in the Media Browser?
If so, are you then able to drag & drop all the assets from the Media Browser into the empty Team Project?

What type of  creative Cloud license do you have (individual, teams, enterprise, education)?
Are your Adobe credentials associated with more than one Adobe account? 
Do you  know of any recent changes to your Adobe profile (e.g. account migration related)?

[Angus21773782goj6]

Hi,

I can see the history of autosaves.

I can drag and drop to the empty Team Project, but the workings are no there...just a rendered version. So all the edits, key frames, animations etc are baked in it seems.

I'm using an individual account.

[Udo_Pawlik]

In Version 15.0 under the Media Browser Auto-Saves tab, can you move the version history slider down a few 'edits' ideally to a point before the Project was 'touched' with the newer version then right-click the Team Project > New Team Project from Auto-Save...

 

[michaelgoshey]

Hi - 

Sorry to hear you are having this trouble. Our quality engineering team is reviewing this now and will be in touch shortly.

Regards,

Michael Goshey

Senior Eng. Manager

Adobe Team Projects

[defaultlwsl8tgmgchm]

Where are these projects saved? Is it something I can manually acess or is it only in Premiere? I would expect them to be in my creative cloud files but they are not. 

[michaelgoshey]

Hi - 

The project data is stored in a database in the Creative Cloud. We store all changes over time that are made to the project within that database in order to properly send updates (deltas) when needed across collaborators. Because it is in a database format and not a stand-alone file, there isn't a location in your Creative Cloud Assets Web location for any project "file". There is an option within Premiere Pro where you can export or Save As a Team Project into a stand-along Premiere Pro project file if you'd like to have a concrete file on disk. Please note that there are some limitations with this such as if your Team Project contains After Effects comps, those comps will not be part of the stand-alone Premiere Pro project file (because Premiere Pro stand-alone files do not contain AE Comps, but rather references to them).

Hope this helps -

Michael