Help with old version of Suitcase Fusion

Question

I have Windows 7 and Suitcase Fusion 3. I know they're really old versions, but I haven't really had the need to upgrade either, much less with the new subscription plans. I was trying to install a font and I got the blue screen. After restarting windows and trying to restart Suitcase Fusion, I got the error message attached. It doesn't matter if I uncheck the box or choose restart or quit, nothing happens after that. I tried reinstalling Suitcase Fusion, but without uninstalling first because I'd die if my font sets are lost.

If I sign in as a different Windows user, Suitcase Fusion runs just fine, but all my sets and installed fonts are gone. Does anyone have any suggestions?

Thank you so much in advance.

PFCMCL · Answer

In case anyone else has a similar problem, I found the following solution at a b4print.com forum...

"Temporarily disable any anti-virus/firewall software when troubleshooting. You may need to make your anti-virus/firewall software aware of SF3 and the FMCore to avoid conflicts. Check with the developer on how to add a program as an exception or to an approved programs list if necessary.

Do you have a bad SF3 preference file?

1) open windows task manager (control + alt + delete)

2) choose the processes tab

3) locate "FMCore.exe" and click the "end process" button

4) remove the following files:

C:\Users\username\AppData\Local\Extensis\com.extensis.FMCore-LaunchInfo

C:\Users\username\AppData\Local\Extensis\com.extensis.SuitcaseFusion.db

C:\Users\username\AppData\Local\Extensis\FontManagementUI.exe (folder)

NOTE: "AppData" is a hidden folder. In order to view it, choose Start > Control Panel > Folder Options > View tab and check "Show hidden files and folders."

5) open SF3"

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded