Hello!   I hope you're doing well, and we apologize for the delayed response and the trouble. Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/42ygZAj;   If the issue persists, please collect the latest log files and share it with us for further investigation: https://adobe.ly/3CkSNab   Thanks, Anand Sri. ... View more

Hello, I hope you're doing well, and we apologize for the delayed response and the trouble.   Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3Ec2tUL.   Also, Is this issue occurring with a specific PDF or all PDFs when trying to combine? Please make sure that the OS installed is also updated to it's latest version.  If this is happening with the new Acrobat UI while combining files, would it be possible to share the set of PDF file which you are trying to combine, a screen recording, and the logs from the affected machine for further investigation? Acrobat Diagnostic tool.   About the second question, please check the PDF properties and check the PDF view settings. You can also set it as per your preference, see this article for more details: https://adobe.ly/4htWmcW   Also, the recommendation is to use the Acrobat new UI experience and the tools. To know more about the new UI, please see this article: https://adobe.ly/40H4yzT   I hope this helps. Thanks, Anand Sri. ... View more

Hello, I hope you're doing well, and we apologize for the delayed response and the trouble.   Please try the suggestions from the following community discussions on the similar topic and let us know how it goes: https://adobe.ly/3Q4xGvH. https://adobe.ly/4aEijUm   Thanks, Anand Sri. ... View more

Hello, I hope you're doing well, and we apologize for the delayed response and the trouble.   If your computer is IT managed, then please ask the team to download and install the latest version of Acrobat 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3CvXw8U.   You can also these community discussion and try the suggestions marked as correct and let us know how it goes: https://adobe.ly/4hEbYdJ https://adobe.ly/42BV7nM   I hope this helps. Thanks, Anand Sri. ... View more

Hello, I hope you're doing well, and we apologize for the delayed response and the trouble. Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3WF5kMs.   Are you on a Mac or Windows machine, and what's the version of the OS? Is it lagging/crashing with specific set of PDFs, or with all? Ensure that the OS is updated to it's latest available version. You may also refer to the article and try the suggestions: https://adobe.ly/3EkwQsj   We're here to help, just need more info. Thanks, Anand Sri. ... View more

Hello,   I hope you're doing well, and we apologize for the delayed response and the trouble. Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4jBsixS.   Also, please trey the solution from this article and let us know how it goes: https://adobe.ly/4hBIugH   Thanks, Anand Sri. ... View more

Hello,   I hope you're doing well, and we apologize for the delayed response and the trouble.   Preserving alternate text (alt text) from a PDF when converting it to an HTML document can be challenging, as not all conversion tools retain this information. Alt text is crucial for accessibility, providing descriptions of images and other non-text elements for screen readers. Steps to Preserve Alt Text During PDF to HTML Conversion: Ensure Proper Tagging in the Original PDF: Before conversion, confirm that your PDF is correctly tagged and includes alt text for all relevant elements. Adobe Acrobat allows you to add and edit alt text using the Tags panel. For detailed instructions, refer to Adobe's guide on editing document structure with the Content and Tags panels. Use Adobe Acrobat's Export Feature: Adobe Acrobat provides an export function that can convert PDFs to HTML while retaining tags and alt text. To do this: Open your PDF in Adobe Acrobat. Navigate to File > Export To > HTML Web Page . In the export settings, ensure that the option to retain tags is selected. For more information on exporting PDFs to other file formats, see Adobe's article on converting or exporting PDFs. Verify Alt Text in the HTML Output: After conversion, review the HTML file to ensure that the alt text has been preserved. Open the HTML file in a text editor or web browser and check that the alt attributes are present for image tags. Additional Considerations: Limitations of Conversion Tools: Be aware that not all PDF to HTML conversion tools retain alt text. Using Adobe Acrobat's built-in export feature increases the likelihood of preserving this information. Manual Adjustments: If the alt text is not preserved during conversion, you may need to manually add it to the HTML file. This involves editing the HTML code to include appropriate alt attributes for each image tag. For more information, see this article: https://adobe.ly/4hllAuw   I hope this helps. Thanks, Anand Sri. ... View more

Hello,   I hope you're doing well, and we apologize for the delayed response and the trouble.   Ensure that the Word document is not password-protected or encrypted. If it is, remove the password or encryption before attempting to convert it again.  Use the Adobe PDF Printer: Open your Word 2002 document. Navigate to  File  >  Print . In the Printer Name menu, select  Adobe PDF . Click  OK  to create a PDF. You can also see this article and try the solution: https://adobe.ly/3PV4tmS   I hope this helps. Thanks, Anand Sri. ... View more

Hello,   I hope you're doing well, and we apologize for the delayed response and the trouble.   Ensure that the Word document is not password-protected or encrypted. If it is, remove the password or encryption before attempting to convert it again.  Use the Adobe PDF Printer: Open your Word 2002 document. Navigate to File > Print . In the Printer Name menu, select Adobe PDF . Click OK to create a PDF. You can also see this article and try the solution: https://adobe.ly/3PV4tmS   I hope this helps. Thanks, Anand Sri. ... View more

Hello,   I hope you're doing well, and we apologize for the delayed response and the trouble. Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4gq5z50.   For testing purposes, try disabling Protected Mode [Acrobat | Preferences | Security (Enhanced)]. Click OK, restart the app, and if possible the machine. Please enable the security settings after the test.   Is this issue occurring with a specific artwork PDF or all PDFs? If it is specific to one, try with another PDF once.   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello,   I hope you're doing well, and we apologize for the delayed response and the trouble. Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/40z1JRj.   Check Acrobat Preferences: Ensure that your color settings are correctly configured in Acrobat. To know more see this article: https://adobe.ly/40CMWoz Also, check this community discussion and the article and try the suggestions: Change default profile for Output Preview? - Adobe Community - 9711561 Previewing output (Adobe Acrobat Pro)   I hope this helps. Thanks, Anand Sri. ... View more

Hello,   I hope you're doing well, and we apologize for the delayed response and the trouble.   Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4hcprty.   You can also try the solution shared in this article: https://adobe.ly/3WG2wi7 Also, Check the Barcode Field Properties in Acrobat. For more info on this, see this article: https://adobe.ly/3WETPVi   Adjust PDF Viewing Settings: Sometimes, display issues can arise from specific settings in Adobe Acrobat or Reader. For instance, turning off the 'Smooth Line Art' option can resolve problems where lines or graphics don't render correctly. To do this: Open Acrobat or Reader. Navigate to Edit > Preferences (Windows) or Acrobat > Preferences (Mac). Select the 'Page Display' category. Uncheck the 'Smooth Line Art' option. Click 'OK' to apply the changes. More information on this adjustment can be found here: https://adobe.ly/4heC9YZ   I hope this helps. Thanks, Anand Sri. ... View more

Hello,   I hope you're doing well, and we apologize for the delayed response and the trouble. Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3CkcXB7.   Make sure the text boxes are properly formatted. Sometimes, text can disappear if the properties are not set correctly. As a temporary workaround, try moving the text boxes one by one instead of selecting multiple boxes at once. Also, Ensure that all fonts are embedded in your PDF documents. Embedding prevents font substitution when readers view or print the file. See this article for more information: https://adobe.ly/4gigOMP   You can also try the suggestions from the following article: https://adobe.ly/3ErcFJ6   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello,   I hope you're doing well, and we apologize for the delayed response and the trouble.   Is this issue occurring with a specific artwork PDF or all PDFs? Did you create the PDF yourself, or was it generated using another application? Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4hy0DvS.   Also, try resetting the app preferences once, and then reboot the app and machine. To reset preferences, please see this article: https://adobe.ly/4hfhfZG   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello, I hope you're doing well, and we apologize for the delayed response and the trouble.   Glad to hear that your issue is resolved! Let me know if you need any further assistance.   Thanks, Anand Sri. ... View more

Hello, I hope you're doing well, and we apologize for the delayed response and the trouble.   You can use the Action Wizard tool in Adobe Acrobat Pro to create a batch process that removes tags from multiple PDF files. Here are the steps to create this action: Open Adobe Acrobat Pro and go to  Tools  >  Action Wizard . Create a New Action: Click on  New Action . In the  Action Wizard  panel, under  More Tools , select  Document Processing  and then  Remove Tags . Click on  Add to Action . Add Files: Click on  Add Files  or  Add Folder  to select the PDF files you want to process. Save the Action: Click on  Save  and give your action a name, such as "Remove Tags from PDFs". Run the Action: Select the action you just created from the  Action Wizard  panel and click on  Start . Acrobat will process all the selected files and remove the tags. You can also refer to these Adobe articles and try the suggestions:  https://adobe.ly/3WElNAF https://adobe.ly/3WCHWzh https://adobe.ly/4h5MmGZ https://adobe.ly/4hA88lQ   I hope this helps. Thanks, Anand Sri. ... View more

Hello,   I hope you're doing well. Apologies for the delayed response and trouble.   Does this issue occur with all PDFs or just a specific one? If the file is shared or stored on a shared drive and opened by different users on different systems, it may trigger the warning. Another possible cause is the Preview Pane in File Explorer. If the file is being previewed while changes are being saved, Windows may struggle to update the preview, causing the error.   If the issue is with a specific file, could you share the file, the complete workflow, and a screen recording for further investigation? Also, please make sure you have the latest version of Acrobat installed (24.005.2039x Planned update, Jan 23, 2025). Check for pending updates by going to Menu > Help > Check for Updates, then install any available updates, restart the app and your computer, and try again. For more details, see: Acrobat Release Notes.   Let me know if this helps! Thanks, Anand Sri ... View more

Hello,   I hope you're doing well. Apologies for the delayed response and trouble.   Does this issue occur with all PDFs or just a specific one? If the file is shared or stored on a shared drive and opened by different users on different systems, it may trigger the warning. Another possible cause is the Preview Pane in File Explorer. If the file is being previewed while changes are being saved, Windows may struggle to update the preview, causing the error.   If the issue is with a specific file, could you share the file, the complete workflow, and a screen recording for further investigation? Also, please make sure you have the latest version of Acrobat installed (24.005.2039x Planned update, Jan 23, 2025). Check for pending updates by going to Menu > Help > Check for Updates, then install any available updates, restart the app and your computer, and try again. For more details, see: Acrobat Release Notes.   Let me know if this helps! Thanks, Anand Sri ... View more

Hello,   I hope you're doing well, and we apologize for the delayed response and the trouble.   When converting Excel files to PDF, differences in margins can occur depending on the method used. To achieve consistent margins, it's recommended to use Adobe PDFMaker, which integrates with Excel and provides more control over the conversion process. If you are using 'Save AS PDF', ensure that you are saving it as 'Save As Adobe PDF'. For more information, please refer to these articles:  https://adobe.ly/40tbJeA Solved: pdf margin different than printer margin - Adobe Community - 9278247 How to convert Excel to PDF without losing formatting | Adobe Acrobat   I hope this helps. Thanks, Anand Sri. ... View more

Hello,   I hope you're doing well. Apologies for the delayed response.    As our Product team correctly suggested, you can add a digital signature block using the Prepare Form tool. For detailed instructions, please refer to these articles: How to Create a Form Creating and Distributing PDF Forms   I hope this helps! Thanks, Anand Sri. ... View more

Hello,   I hope you're doing well, and we apologize for the delayed response.    As correctly suggested by our Community exert, you can use the DRM (digital rights management) for the workflow. For more details, see these articles: https://adobe.ly/3Epp0gS   You can also use the "Action Wizard" tool which allows you to batch-process multiple files and apply password protection with a unique password generated for each document. For more details, see this article: https://adobe.ly/4jDouMs   I hope this helps. Thanks, Anand Sri. ... View more

Hello,   I hope you're doing well, and we apologize for the delayed response and the trouble.   As suggested above, please try the suggestions. Also, Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4gb3t92.   For future reference, you can refer to this article about Creating PDF indexes.    I hope this helps. Thanks, Anand Sri. ... View more

Hello,   I hope you're doing well, and we apologize for the delayed response and the trouble.   Please refer to these documents and try the suggestions: https://adobe.ly/4heCpqE https://adobe.ly/40S69Us   I hope this helps. Thanks, Anand Sri. ... View more

Hello,   I hope you're doing well, and we apologize for the delayed response and the trouble. Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/40wv6U9.   For testing purposes, please navigate to Menu (Windows)/Acrobat (Mac) Preferences>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View," and "Enhanced Security">OK>close and reopen Acrobat. Check if you still not able to open the PDF. Please enable all the security options after the testing.   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello, I hope you're doing well, and we apologize for the delayed response and the trouble. Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/40CUHLl. Is this issue occurring with all PDFs, or is it limited to a specific one? If possible, could you share the PDF file with us for further analysis? To know more about the GenAI in Acrobat, please see this article: https://adobe.ly/4hweliX   Thanks, Anand Sri. ... View more

Hello,   I hope you're doing well, and we apologize for the delayed response and the trouble.   Please see these articles on removing the add-ins from the office apps: https://adobe.ly/4aDarSX https://adobe.ly/4jrLhLn https://adobe.ly/4ayqTE0   I hope this helps. Thanks, Anand Sri. ... View more

Hello!   Hello, I hope you're doing well, and we apologize for the delayed response and the trouble. Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4hui2Wj;   For future reference, you can see these articles and discussions: https://adobe.ly/4hui3JR https://adobe.ly/3PXFjnC https://adobe.ly/4hui5RZ   I hope this helps. Thanks, Anand Sri.   ... View more