Thanks for following up. I'll see what I can do to help. ... View more

Hi Languid Clam Sauce, I don't have an explanation but I would like to know where you saw the page or info which caused the confusion. I noticed the webpage here: https://typekit.com/fonts was entitled Full Library Access (I assume this means both web and desktop) but I wasn't sure if that's what you were referencing. The desktop fonts were a recent addition, previously there were only web fonts. -Dave ... View more

Hi Zekesauce, Are you still seeing the same thing? Could you try logging out (Preferences>Account) and back in again? -Dave ... View more

Hi Bretton, Next time it occurs could you open the Creative Cloud Files folder and check to see if all of the files have the green check mark showing they have synced successfully? Are you using sync on multiple computers? Thanks, -Dave ... View more

Hi TheWebShaun, Are you still experiencing the behavior? Thanks, -Dave ... View more

Hi FredSteph, Are you still experiencing the issue? What update was failing? -Dave ... View more

Hi Eddydekeuster, Are you getting an error when attempting to download apps? Are you going through the process described here? http://helpx.adobe.com/creative-cloud/help/install-apps.html -Dave ... View more

Hi Lindal3l, You might want to uninstall Flash Builder and try reinstalling it You can uninstall from: Control Panel > Programs & Features (Windows 7/8) Control Panel > Add/Remove Programs (XP) Mac HD > Applications > Utilities > Adobe Installers (Mac OS X) -Dave ... View more

Hi GenGlobe, This feature is not currently available. I can ensure it gets passed on as a feature request for consideration. Thanks, -Dave ... View more

Hi Bellecoq, What verison of Windows are you working on? If you have Microsoft® Windows 7 or 8 you might removing the Adobe Application Manager with the Cleaner Tool and try installing the Creative Cloud for desktop app directly the Download Center https://creative.adobe.com/products Instructions and the link to download the Cleaner Tool are here: http://www.adobe.com/support/contact/cscleanertool.html When using it you can select option 3 to remove Creative Cloud and CS6 products and then option 1 to remove just the Adobe Application Manager After that trying installing Creative Cloud for desktop from https://creative.adobe.com/products Hope that helps, -Dave ... View more

Hi Daniel, What operating system are you on? So long as you have either • Mac OS X v10.7 or v10.8 You might want to remove Adobe Application Manager and install Creative Cloud for desktop directly. What process did you go through to uninstall Adobe Application Manager? Did you use the Cleaner Tool? http://www.adobe.com/support/contact/cscleanertool.html The tool should give you an option to just remove the Adobe Application Manager, option 3 for Creative Cloud and CS6 products and then option 1 After that try installing Creative Cloud directly from the Download Center https://creative.adobe.com/products Hope that helps, -Dave ... View more

Hi Imaginewithmelanie1*, I was also wondering what OS/version you're using? Thanks, -Dave ... View more

Hi Whatevoh, Can you try the solution here: http://helpx.adobe.com/photoshop/kb/photoshop-cs6-updates-dont-install.html -Dave ... View more

Hi PequeñoRobot, Would it be possible to post a screen shot of the error message? Are you on Windows or Mac? Thanks, -Dave ... View more

Hi John, Is this when attempting to install the Creative Cloud for desktop app? Does attempting the installation in a newly created local admin account make any difference? 10.7 - http://support.apple.com/kb/PH4600 10.8 - http://support.apple.com/kb/PH11468 -Dave ... View more

Hi Phil, Are you on a Windows or Mac system? You might try these: Install the updates from a new admin account Mac 10.7 - http://support.apple.com/kb/PH4600 10.8 - http://support.apple.com/kb/PH11468 Win Windows 7  - http://windows.microsoft.com/en-IN/windows7/Create-a-user-account http://social.technet.microsoft.com/wiki/contents/articles/create-a-new-user-account-in-windows-7.aspx Quit and re-launch the Creative Cloud desktop app using right-click Run as Administrator on Windows and then reinstall the updates Log out of the Creative Cloud for desktop app, using Preferences > Account, restart the computer, log back into the Creative Cloud desktop and install the updates Let me know if that works, -Dave ... View more

Hi Angelspefw, Is this for Acrobat XI Standard? ... View more

Hi 874nano, Could you try the solution here: http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html -Dave ... View more

Hi Miamore64, I have heard of problems with tools which attempt to remove unnecessary files that remove some that are needed in error. I don't use MacKeeper myself. We have this document that may or may not help. http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html If that doesn't help I'd try uninstalling the products which fail to update, and reinstalling and then updating again, ensuring MacKeeper doesn't change the installations at all and then updating again. The uninstaller should be located here: Mac HD > Applications > Utilities > Adobe Installers (Mac OS X) -Dave ... View more

Hi Ken, Does right click run and Administrator when launching the Creative Cloud for desktop make any difference? -Dave ... View more

HI Bob, An easy way to launch Finder, and then from the Menus along that top choose, Go > Computer and then just browse to the directory in the Finder window. Once you find the folder, highlight it and go File > Get Info to check the permissions -Dave ... View more

Hi Harry, Sorry to hear about your difficulties. I was wondering if you could collect some log files for us to help better understand the cause of the issue. Are you on a Windows or Mac computer? -Dave ... View more

HI Harry, Here C:\ProgramData\Adobe if you have it There are probably files left behind in the temp directory too %temp% -Dave ... View more

Hi Harry, The correct directory on a Windows 7/8 64-bit system to is this one C:\Program Files (x86)\Common Files\Adobe\OOBE On a 32-bit OS its just C:\Program Files\Common Files\Adobe\OOBE When using the cleaner tool you can remove just the Creative Cloud app by choosing option 3 and then 1 -Dave ... View more

Hi Candace6B, Thanks for sharing your solution! -Dave ... View more

Hi Gwlco12, As a Creative Cloud member you can install either CS6 or CC versions. I wasn't quite sure what was going wrong based on your description. What were you expecting to see regarding updates? Installing updates through the Creative Cloud app or by going to Help > Updates within the products themselves should give the same result. Were these the instructions you were following? http://helpx.adobe.com/creative-cloud/help/install-apps.html -Dave ... View more