Re: Illustrator CC19 Crashing Randomly

AshutoshChaturvedi · ‎Oct 26, 2018

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1 While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Oct 26, 2018

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1 While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Oct 26, 2018

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1 While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Oct 26, 2018

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1 Please refer to release notes and get the preference that you will have to change to turn off the new Actual print size feature introduced with version 23.0 While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Oct 26, 2018

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1 Please refer to release notes and get the preference that you will have to change to turn off the new Actual print size feature introduced with version 23.0 While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Oct 26, 2018

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1 While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Oct 26, 2018

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1 While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Oct 26, 2018

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1 While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Oct 26, 2018

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1 While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Oct 26, 2018

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1 While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Oct 26, 2018

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1 While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Oct 26, 2018

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1 While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Oct 26, 2018

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1 While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Oct 26, 2018

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1 While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity. Warm Regards, Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

AshutoshChaturvedi · ‎Oct 21, 2018

How to fix broken file type associations for Creative Cloud apps

AshutoshChaturvedi · ‎Oct 19, 2018

bigsplashstudio wrote I reinstalled Illustrator and selected to delete old prefs and now it works Thank you for the workaround. Since you have already submitted the crash, please direct message me the email address you used to submit the crash so that we can search that stack.

AshutoshChaturvedi · ‎Oct 19, 2018

axelh18883386 wrote We are not on XD we are on Mac... here is a link that outlines step on a MAC to change file association. I hope this helps Change the Default Application a File Opens With on Your Mac

AshutoshChaturvedi · ‎Oct 19, 2018

ohmnath Please help Fayaz

AshutoshChaturvedi · ‎Oct 18, 2018

Please accept my sincere apology for the inconvenience and disappointment the issue has caused. Please add vote on UserVoice to get update on this issue https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35728720-new-update-v23-crashes-illustrator-consistently

AshutoshChaturvedi · ‎Oct 18, 2018

Please accept my sincere apology for the inconvenience and disappointment the issue has caused. Please add vote on UserVoice to get update on this issue https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35728720-new-update-v23-crashes-illustrator-consistently

AshutoshChaturvedi · ‎Oct 18, 2018

Please add your vote here for the updates. XD / PS defaults to open .ai files - AI files should open with Illustrator only – Adobe Illustrator Feedback Meanwhile please change association manually using operating system options

AshutoshChaturvedi · ‎Oct 18, 2018

Please have a look at the steps here: Guide on How to associate Illustrator file (.ai) with Adobe Illustrator on Windows

AshutoshChaturvedi · ‎Oct 18, 2018

Please have a look at this self explanatory gif file to get it working. NOTE: Some users have notified that you have to do this step twice on few machines to save the preference on Windows.

AshutoshChaturvedi · ‎Oct 18, 2018

We would need to see the crash stack to get a better idea of what is going on. Please follow the steps on this knowledge base and then contact Adobe support over voice or chat Share information about a crash

AshutoshChaturvedi · ‎Oct 18, 2018

This seems to be the outline view. Please go to View menu and change it or a shortcut like CTRL/CMD+Y shall help you

AshutoshChaturvedi · ‎Oct 18, 2018

We are not aware of a workflow that is slower in CC 2019 compared to CC 2018. Please contact chat or voice support to get this resolved. Someone needs to have a look at your machine to understand what is going on under the hood.

AshutoshChaturvedi · ‎Oct 18, 2018

bfamend19 wrote Ok, maybe we are not being clear. You are clear and we will keep you updated through the UserVoice post.

AshutoshChaturvedi · ‎Oct 18, 2018

Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks. We are currently investigating this issue and tracking it on our UserVoice portal. New update (v23) crashes Illustrator consistently with Can't finish previewing – Adobe Illustrator Feedback Please subscribe to the UserVoice link to get inbox notification to updates. Meanwhile please continue to work with 22.1 if the error message is frequent.

AshutoshChaturvedi · ‎Oct 18, 2018

We did our tests on a Retina machine very similar to the configuration you mentioned and pixel preview mode worked as expected (i.e. no change from the previous release) for us.

AshutoshChaturvedi · ‎Oct 17, 2018

While we investigate the issue I have taken liberty to add you guys on the corresponding user voice post. This lets us send you direct inbox updates to the issue. If you are a new user visiting this thread please add vote and comment on the UserVoice page for further updates. 100% view is not 100% for pixels in cc2019 – Adobe Illustrator Feedback

AshutoshChaturvedi

AshutoshChaturvedi

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