Hi Jayson, You can swap ( cross grade) the platform or language of a single-user product to a different platform or language of the same product if you've been using the product on a particular platform or language, and then change your operating system or require a different language version. You can swap only current versions, and only if the equivalent product is available for the new language or platform. Please see - Platform Swap ^Ani ... View more

Hi kit_johnson, It looks like a country mismatch error. I see there are two different countries associated with the same e-mail address. Could you message me your current shipping and billing address so that I can fix the issue for you. Alternatively, you may also contact the Adobe Support team here and it would be fixed. ^Ani ... View more

Hi  Vivashal Singh, The serial number for the product is already registered under your account on Adobe.com Please see http://helpx.adobe.com/x-productkb/global/find-serial-number.html to locate the serial number under your account. Alternatively you may contact support here ^Ani ... View more

Hi Walter, This should help  http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html, You may also send me a message with the redemption code so that i can check it and help you. ^Ani ... View more

Hi Susan, I have checked your account and found that  Adobe Acrobat XI Professional has been activated, please let me know if you are still facing any problems with the activation.  Alternatively you can contact support here for the activation support If you want help with the offline activation, you may use the doc Offline Activation ^Ani ... View more

Hi byrongarrido12345, Please help with the exact error message so that we can assist you better. The below mentioned doc should be helpful http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download.html ^Ani ... View more

Hi 0kmin3, Windows versions of Adobe Premiere Pro and Adobe After Effects CS5 and later require a 64-bit edition of Windows. This requirement applies to the stand-alone versions of the applications. It also applies to the components of Adobe Creative Suite  Production Premium and Adobe Creative Suite Master Collection 5 and later. You cannot install or run Adobe Premiere Pro or After Effects CS5 and later on any of the following operating systems:     32-bit and 64-bit editions of Windows XP Home or Professional     32-bit editions of Windows Vista Home Basic, Home Premium, Business, Ultimate, or Enterprise     32-bit editions of Windows 7 Starter, Home Premium, Professional, or Ultimate ^Ani ... View more

Hi chris6363, No, Adobe has moved to identity-based licensing with a technology that will not support multiple same-product licenses, so you can buy only one membership per Adobe ID. If you need two Creative Cloud memberships, you will need to purchase each with a unique Adobe ID. You can also purchase a Creative Cloud for teams membership, which allows you to purchase and manage multiple seats under one account. I checked your account and found two active subscriptions, please contact support here and cancel the new subscription you purhcased. ^Ani ... View more

Hi keeneslakephotography, As you are moving from Photoshop Subscription to Adobe CCM, you will have to install rest of the application from www.creative.adobe.com For activating Adobe photoshop, simply launch the application and click on "License this software" and enter your Adobe Id and  it should reactivate the subscription. I also noticed that you have purchased two Adobe Creative cloud Edu orders on the same day, please contact support to cancel one of the subscription. ^Ani ... View more

Hi pageology, Please go to www.creative.adobe.com from your Mac computer and locate the app which you want to download. Adobe Application Manager will autromatically install the Mac versions of apps. ^Ani ... View more

Hi Paul, I have fixed the problem, could you please try and download the file now. It should work. ^Ani ... View more