Re: Can't purchase Creative Cloud subscription

Ani*Adobe · ‎Mar 31, 2015

Hi there, Purchase was denied by PayPal with the error, "PayPal has rejected the transaction." Request you to reach out PayPal for further information. ^Ani

Ani*Adobe · ‎Mar 27, 2015

Hi Ida, Did you purchase the software from Adobe directly? I was unable to look for any orders with the email address you are signed into forums. If you have purchased the software from reseller, you would need to provide the proof of eligibility documents. Please see help here - https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html ^Ani

Ani*Adobe · ‎Mar 27, 2015

Hi Michael, Serial number for Photoshop Elements is available on the product sleeve. Please see the picture to locate the serial number on your box. ^Ani

Ani*Adobe · ‎Mar 20, 2015

Hi there, Download a copy of installer from here Adobe - Lightroom : For Windows : Adobe Photoshop Lightroom 5.7.1 and enter the serial number while installing the software. Please update this thread if you face any issues while installing the software. ^Ani

Ani*Adobe · ‎Mar 20, 2015

The FAQ is at http://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html#id_74925 Is there a file size limit? With Creative Cloud Connection preview, you can upload files up to 5 GB. If you attempt to upload anything larger, you can see some unexpected errors. With the Creative Cloud website, you can upload files up to 1 GB. If you attempt to upload anything larger, you can see some unexpected upload failures. ^Ani

Ani*Adobe · ‎Mar 18, 2015

Hi there, The serial number is printed on the product box which is covered by the sleeve. Please see the image ^Ani

Ani*Adobe · ‎Mar 18, 2015

Hi there, Please download a copy of installer from here - http://prodesigntools.com/direct-download-links-for-lightroom-3-and-photoshop-elements-8.html ^Ani

Ani*Adobe · ‎Mar 17, 2015

Hi there, Please download a copy of installer from here http://prodesigntools.com/direct-download-links-for-lightroom-3-and-photoshop-elements-8.html just a quick tip. In case the link given at the website doesn't work for you, try clicking the link after logging on the http://adobe.com in a new tab ^Ani

Ani*Adobe · ‎Mar 17, 2015

Hi there, Please see help here - https://helpx.adobe.com/acrobat/kb/install-prompt-close-safarinotificati.html ^Ani

Ani*Adobe · ‎Mar 17, 2015

Hi there, Please try steps mentioned here https://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html Hope it helps. ^Ani

Ani*Adobe · ‎Mar 17, 2015

Hi there, Order for Adobe Photoshop CC has been completed. Please login to Adobe: Creative, marketing, and document management solutions and download the software. ^Ani

Ani*Adobe · ‎Mar 17, 2015

Hi there, It looks like subscription was activated on Mar 16, 2015. If you are still facing any problem then please try quitting CC and relaunching. If that doesn't help, try Solution 2 from this doc: https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html . ^Ani

Ani*Adobe · ‎Mar 17, 2015

Hi there, Last order for Adobe Dreamweaver CC has been completed. Please login to Adobe: Creative, marketing, and document management solutions to access your software. ^Ani

Ani*Adobe · ‎Mar 17, 2015

Hi there, Adobe only sells the latest version (CS6 & CC) . For older version I would recommend reaching out to resellers. A list of resellers can be found here - http://adobedealreg.force.com/PartnerSearch?lang=en ^Ani

Ani*Adobe · ‎Mar 16, 2015

Hi, The order has been fixed. Please try and download the software again. ^Ani

Ani*Adobe · ‎Jan 29, 2015

Hi benalyat, The account has expired due to non payment since November 2014. I request you to reach out to support here http://helpx.adobe.com/support.html so that we can trigger the payment manually on your new card. ^Ani

Ani*Adobe · ‎Dec 23, 2014

Hi rainzdropz, The order has been fixed now. ^Ani

Ani*Adobe · ‎Oct 30, 2014

Hi mardystellar, Please try and order the product and let me know if it works for you. ^Ani

Ani*Adobe · ‎Oct 30, 2014

Hi JackHKPL, Would you please try an place an order now and let me know? ^Ani

Ani*Adobe · ‎Oct 29, 2014

Hi mardystellar, I am checking this on my end, I will update you soon. ^Ani

Ani*Adobe · ‎Oct 29, 2014

Hi JackHKPL, I am sorry for the inconvenience caused to you. Let me look into this and get back to you. ^Ani

Ani*Adobe · ‎Oct 13, 2014

Hi 7tgikh, Would you please try and place the order now and let me know if it works for you. ^Ani

Ani*Adobe · ‎Aug 26, 2014

Hi JOG0725, It's your system's admin password. Standard procedure on Mac for non-admin users. ^Ani

Ani*Adobe · ‎Aug 26, 2014

Hi westlightart, To change the user interface language of currently installed applications, the applications would have to uninstalled and then reinstalled. See - Adjust the install language | CCM ^Ani

Ani*Adobe · ‎Jul 22, 2014

Hi remfoto, Please contact our support at - http://helpx.adobe.com/x-productkb/global/service1.html ^Ani

Ani*Adobe · ‎Jul 21, 2014

Hi cousinb, Please download the CS6 installer from - Download CS6 products and use the serial number while installation. ^Ani

Ani*Adobe · ‎Jul 21, 2014

Hi Lily, The screenshot hasn't uploaded, either you will have to paste the screenshot to the reply or it should be send via messages. ^Ani

Ani*Adobe · ‎Jul 21, 2014

Hi Kevgarlic, See - https://forums.adobe.com/thread/1114930 ^Ani

Ani*Adobe · ‎Jul 21, 2014

Hi lakdjf2, Yes, I can help you with the redemption code. Would you please respond to the message. ^Ani

Ani*Adobe · ‎Jul 21, 2014

Hi lakdjf2, I have sent you a message, since I would require more information to assist you. Would you please respond to the message so that I can help you. ^Ani

Ani*Adobe

Ani*Adobe

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