I started this thread because these problems began with my new Mac Pro when my graphics cards were enabled. The only other person I know (an Australian editor) who had similar issues experienced them when he got his new Mac Pro as well. The issue's common thread is the New Mac Pro and use of GFX cards during render in both the timeline and exporting video. I've had 3 major service appointments. When my D700s were replaced, everything worked for a week, then the lines returned but were a different color. When my logic board was recently replaced, the lines again went away and have stayed away for almost a month. Despite attempted fixes via OS updates, this is OBVIOUSLY an issue with the new Mac Pro, and OBVIOUSLY NOT a software issue. What drives all of us crazy who have dealt with it is the lack of definitive answers from the makers of the hardware & software, who really need to get their hands on a tower that is CURRENTLY SHOWING SYMPTOMS so they can diagnose and nail down the issue. After all these months, my solution is simply this: Apple and Adobe need to reach out to one of us who is CURRENTLY SHOWING SYMPTOMS THAT ARE EASILY REPRODUCIBLE, arrange for that tower to be shipped to them for analysis, and provide a replacement tower in the meantime. This and only this will provide Adobe & Apple with the ability to permanently fix this issue. This fact CANNOT BE DEBATED. Unfortunately, this most likely will not happen because not enough of us are having the issue, and until Adobe & Apple can feel this problem in their pocketbooks like we do, there will not be sufficient will on their end to team up & properly fix it. Kevin Monahan, THIS is the kind of real help we would really, really appreciate you working with Adobe to enact. If I hear one more "try this method" from any well intentioned people on this thread, I'm gonna puke because nothing software-based, unless it somehow permanently affects the hardware performance of the new Mac Pro, will fix this issue. It's DESIGN FLAW. The issue is NOT BEING SOLVED, period, so let's freaking fix it and stop flapping about it on a now 13 page forum... CAPS mean I'm really really serious ... View more

Kevin Monahan just pointing out another user who's having these issues post 10.9.4 above (post 486). As stated in my earlier post (484), the evidence doesn't point to the Mac OS updates being a fix for this. ... View more

@kefirux are you still having this issue while on Yosemite? I'm not budging from 10.9.5 until I know it's safe. Kevin Monahan , you mentioned almost nobody is having this issue since 10.9.4, but now someone is on Yosemite. Just wondering how this is possible? Overall Kevin I'm quite confused by the accumulated history of this problem because I had the issue while running 10.9.5, then had my logic board and ram replaced, and now the problem isn't surfacing. So how can it be an OS issue? Also just to remind, the issue also went away for one week after having my graphics cards replaced a while back, then the lines came back a different color (white lines instead of green). The only thing that's ever stopped the issue on my end has been actual hardware replacement, never OS updates. Am I taking crazy pills or just the unluckiest Premiere editor in the world? I'm happy my system is currently working properly, but am petrified of having to update either my OS or premiere from version 8.0 because one false move is liable to summon a horde of bugs that will destroy my livelihood... jesse ... View more

Regarding post 476 by @Boru , Kevin Monahan , I experienced horizontal lines on rendered video, but often also on rendered footage played in the timeline. And I had variations of these lines. They weren't always the same. It all had to do with rendering, and the two problems were definitely linked. I suggest you read my original posts, as it's all there. This thread has become so long that don't have the time or energy to hunt down all my old entries. The update on my end since they replaced my logic board & ram is smooth sailing so far. But again, I won't count my chickens yet. There are guys on this thread, including myself, who've had their issue "fixed" after various methods were employed, including hardware replacement like brand new graphics cards (I have my hand raised as I write), only to have the problem start up again. jesse ... View more

Thanks Kevin Monahan . Okay, so there is no official line from Adobe, Apple or AMD regarding the cards being the issue. Derjis , got any further knowledge on this? Kevin Monahan , just curious - why would any amount of bug reports make a difference at this point? You guys have a 470 entry bug thread right here that's been going on for the better part of a year. I'm assume most of us have done our bug report homework too. The overarching theme here is simple: there are extreme render issues that have been persisting for many months, with no real 100% fix. Since I still don't know exactly what's happening, I'm not blaming Adobe. I'm just baffled by the lack of concrete info that I'm sure Adobe, Apple & AMD could throw to us users with some simple coordination. Isn't that what we are all paying for? I will hit you up with a further question on the 8.1 forum regarding my issues. thanks jesse ... View more

Kevin Monahan , can you please confirm that post 466 by Derjis is correct? If so, I'm wondering why this isn't official knowledge on Adobe, Apple and AMD's part, and that AMD isn't officially working on a fix after all this time and trouble by so many. I haven't gotten any notice from AMD or Apple saying I may have issues due to my cards. Also an update on my Mac Pro: I was out of the country on a shoot for 2 weeks. Since coming home I've successfully rendered over 400 RED files at Prores 422 HQ using my cards with no issues, but I won't be into any heavier renders for at least a week. Again, I won't declare my problem solved until I've done extensive rendering. Also, I've been working on Premiere 8, NOT 8.1 (train wreck from hell). Did that horrific beast ever get slayed by a newer, more stable version? Yeah I know, that's another forum thread, but please let me know if you can. thanks jesse ... View more

My computer has been working okay since the last parts replacement (Logic board), but my current project is simply media organization without time for lots of render tests. Until I reach a month of renders with no horizontal lines using my usual formats (H264, RED, Etc), I can't declare this issue fixed. Plus I'm leaving the country for 2 weeks very soon. If this issue haunts me again, my local Apple Store has agreed to arrange a new computer. if this does not happen again, I'm going to be calling on every Premiere Pro editor who's been dealing with this issue to sign a letter I'll draft to Adobe and Apple demanding, as their customers, to figure out this issue immediately. I'll use this thread to reach out if things come to that. Kevin Monahan, I'm hoping you'll go to bat for us at that point after all this time & trouble? If Apple swaps my computer out, I will advise them to send it to Adobe with no alterations so they can use it as a test subject to fix this bug once and for all. Having someone at Adobe to help us push this process along would be vital. ... View more

I can over-empathize with you EditorPete. Still no official fix after all this time. I just got my MacPro back from the Apple Store with a new Logic Board and tested ram chips. Side note: I've been working on my laptop for the past week, during which time I made the jump to Premiere Pro 8.1, which was a godforsaken nightmare, so I'm not back to version 8.0 and having the usual Premiere bugs vs the 8.1 superbugs. I've rendered a few things and so far so good, but need to render more and don't have time to run a lot of tests right now. Don't forget, my machine worked perfectly for a week after my Mac Pro got new graphics cards installed. So I'm not declaring anything fixed until I'm consistently rendering video for a couple of weeks with no issues. I leave for a production trip next Wednesday, and will be gone for 2 weeks. By the way, here's a recent realization I came to: Adobe Premiere - my best friend and worst enemy… ... View more

Unfortunately I don't have time for any testing between now and my Apple appointment Kevin. They're replacing more hardware next week, then replacing the computer if that doesn't work. I'm seriously going to ask Apple to send my computer to Kevin Monahan at Adobe for bug research.  I did have time to paste the problem sequence into a fresh sequence and tried exporting it using both Premiere and AME in open CL. At first AME failed (its been having its first failures in ages since I upgraded this week) saying I had interrupted it, but that wasn't the case. Old sequence with Premiere -clean render Old sequence with AME - problem showed up Fresh sequence with Premiere - clean render Fresh sequence with AME - clean render Thing is, this test isn't conclusive. I've had this happen a ton before when my computer is in a "good mood". Also everything worked for a week after my graphics cards were replaced. ... View more

UPDATE: Monday I updated my mac os to 10.9.5, and premiere to 8.1. I was told this was likely to fix the long term issue I first began this thread with. It's Wednesday and the same problem persists. But wait, there's more... The new Premiere update continues to be setting a world-record pace for most crashes in one day, and among the software's new bugs is a total project lock-up that has me trashing preferences, repairing disk permissions, and other fun stuff just to buy myself a few more hours of functionality. So now I'm on 2 threads asking for a fix. Seriously? I'm definitely keeping my Monday appointment with Apple, which is my last step before they totally replace my computer. Unbelievable. ... View more

TCmotion : So you had the same bug, updated to 10.9.5, and now zero issues, correct? For how long? I ask because I'm extremely fatigued by posts claiming "this update fixed the problem!", only to hear later it came back. Just curious how rock-solid you've been. I will run the update tonight for sure. What troubles me is that this issue is still not present among all Premiere users on the new Mac Pro, and I've had my HD wiped clean by Apple recently with the issue persisting right afterward. Not sure how lighting could strike me twice like that. In other words, I don't understand how this could be a software issue if me giving my computer a digital colon cleanse didn't solve it a couple months ago. just sayin' ... View more

Again, no amount of software cleansing/rebuilding helped my issue. You'll find scores of entries on this thread by people who do an upgrade or something (OS/Premiere/Etc), declare their problem is fixed, then several days later have the same issue again. The only confirmed fix (somewhere in this thread) was a guy who had his whole machine replaced. My issue seemed extremely clear-cut. When I don't use my graphics cards, rendering works. When I do, it doesn't. I got new cards, then the issue came back a week later with white & black instead of green & black lines. I don't claim to know for sure what the answer is, but what I do know is it's crazy to have an issue like this with no fix after over 7 months ... View more

UPDATE FROM THE GUY WHO STARTED THIS WHOLE THREAD - See entry #426 for Apple's latest attempt at fixing my issue. A good effort, but alas, no fix. Apple is replacing my Mac Pro's logic board and ram on the 20th of this month. If the problem still manifests, they're going to give me a new computer. I'm able to use my Mac Pro to edit fast, which is awesome, but cannot render previews in the Premiere timeline, export video from Premiere, or export video via AME without my graphics cards turned off to avoid the random horizontal lines. For those of you who are still trying to get answers from Adobe, STOP. Don't waste your time on this forum or any other. Your problem is not software-based. I've had the same mac pro with the same issues since they first shipped earlier this year. I've done every conceivable upgrade, Apple has wiped my HD clean, my graphics cards have been replaced, and now this step. I can almost guarantee you will find no fix to this issue short of major hardware replacement. There is something in the bowels of my system that refuses to cooperate with my Premiere/AME software and it's looking to come down to a total replacement. So stop typing, stop searching, and start talking to your Apple store team about a real fix. You'll have to dive through a ton of hoops to get there (they won't replace your unit without being certain a few new parts can't fix it... which worked for me for about a week), but thats the only route I'm sure of at this point. ... View more

Nope. ... View more

Bad news people. After getting my new graphics cards, my computer worked perfectly for just over a week. All renders clean. Did an entire project with no hiccups. Yesterday while rendering a rough edit for a client, I got the lines again, all over the place, this time in white. They also appeared when I did a simple prores to h.264 compression for a surf footage reel. I'm sending the attached screenshots to the person at the local Apple store who's been helping me out, and requesting a new computer altogether. ... View more

Again, I'm not counting my chickens before they hatch, but if this works you should DEFINITELY get both your cards replaced. Point them to this thread. I did, and that's what got me this far. We on this forum have known for months that disabling the cards eliminated the issue, but have been strung along by various tech support agents telling me to wait for software fixes, all the while thinking the solution had to be an obvious hardware issue. Plus there are people saying "we can't replicate this issue on our machine". Seemed like very simple math with this of us having the issue (render+cards=issues / render-cards=no issue just very slow). I have a feeling I may have been right, but am leaving room to be wrong. Will post again in a week. ... View more

I Was planning to wait a week before posting anything but here it is. Apple replaced my graphics cards and so far nothing but clean renders & previews. I'll confirm whether this for sure fixed the issue in a week of so but thus far it seems my suspicion from months ago was correct. ... View more

Update on my saga: The apple store wiped my Mac Pro and handed it back with a freshly installed OS. I loaded up premjere CC 2014 and edited on it for a few days, then finally had to render something yesterday. The random green lines appeared almost immediately. This eliminates software from my possible issues. My apple store is now going to replace my graphics cards. If this fixes the issue, it's been a matter of me having bad cards all along. If not, they will request a new computer for me. Until next time... ... View more

Sorry to hear SR2020, but you're on the wrong forum. This is for users of the new Mac Pro and for a specific issue with horizontal lines. ... View more

I'm not pointing fingers, I'm just frustrated with how an issue like this can go on for so long and no company involved can seem to fix it. I'm the one paying for the hardware & software, spending hours of my life in the office trying fixes, on the phone with Adobe, & at the Apple store trying to find a solution. I have another appointment at Apple thursday. They've now read this thread, which will give them better insight. Gonna what happens there first. Gonna have to migrate to my laptop in the meantime. Will report back later. Thanks Kevin. ... View more

I've tried calling India on this several times Kevin. Never a fix. I was told at one time that a new upgrade to premiere pro would fix the issue, and that was two updates ago. I'm supported-out, so the idea of explaining my issue once again to yet another tech who has me run through time wasters like creating a new user account, changing my sequence settings and cleaning my media cache doesn't make much sense right now. I'm in touch with the head of the business team at my local Apple store and am hoping they solve this. Sorry to say, but I remain disappointed as a loyal customer. With the overwhelming evidence on this thread, my definition of customer service is definitive action to help the paying users who are in need, not more suggestions or hoops to dive through. Thanks for trying I guess. ... View more

Issue is back. Only second time I've tried rendering since Apple declared my computer all clear. Calling Apple tomorrow. Kevin, you're Mr Adobe here. What would you do in my position? All I can do in my estimation is request a new computer. ... View more

Sorry, I've been working for another company on their machine all week. An old, temperamental tower, but one that never messes up a render Here is my update: The Apple Store  tested my hardware last weekend and said everything checked out fine, which is what I expected. They said they can't replace my GFX cards if they appear to be fine. The person I spoke to is determined to fix my issue if it pops up again though. He seems to understand that bugs know how to hide. The techs did a clean install of my OS and told me to try it out. I only had time for a few render tests, both with Premiere and AME using the cards, and they all went perfectly. I'm not counting my chickens however. If you read earlier posts, you'll notice people often declare "everything is working!", only to a few days later add "it's happening again". I'll know for sure whether I'm back in business over the next couple of weeks. For now I've got quite a workload. Stay tuned. jesse ... View more

Yo parcyvall I need to enact your solution via Apple ASAP. Could use a very easy bit of help if you wouldn't mind checking the message I sent to your adobe profile with specifics. Thanks. ... View more

Cheers for the response Kevin. And please excuse the frustrated tone in my posts. I work hard to buy the best gear I can get, and this issue has been a huge bummer for me, costing me time and energy that I planned to save by investing in good equipment. I'll keep you in the loop. jesse ... View more

Made an appointment at the Apple Store tomorrow to have this bloody thing replaced. No choice left. Here's the latest issue by the way. This is a rendered warp stabilizer clip in the timeline. My Mac Pro turned it into a "warp enhancer". This is in software-only mode by the way... ... View more

Okay, I'm really bummed at this point. Upgraded to 10.9.4 and Premiere Pro CC 2014 yesterday, cleaned my media cache, and the problem persists. I'm editing with DSLR and MXF files. Here is a render via AME using GPU acceleration. See the familiar green glitch at the top. Seriously? Here is a frame playing from the timeline in premiere. Not a render, just a frame of video in the timeline. I've applied Shine, which I freshly installed today. Seriously??? Months of waiting, lots of false fixes and promises of upgrades, and this is what I get. I'm sooooo disappointed. Adobe doesn't seem to be addressing this issue anymore. Kevin Monahan's last mention was: "It seems as if the problem has gone away for most people except in very few cases. The things these cases seem to have in common is that all of you seem to have .R3D source footage" Well, I'm not working with RED footage (but will be soon), the problem persists, and I'm the guy who stated this thread, which is somehow labeled "answered" by Adobe. My only move is to take my mac into the store for service, which I'm praying will finally fix this ridiculous issue. ... View more

Ha! Yeah that's why I haven't upgraded anything since March. Been over 4 months of not being able to use the GFX cards I spent $$$$ on. Now I'm facing 2 edits with with R3D files, which means that whether I edit with them raw or batch transcode them to prores via AME, I need my system to fly. Hence having no choice about today's software update. I'm praying it works. Will test things out in a bit here... ... View more

Okay, I'm super confused... I began this thread on March 7, and people are still having these issues. How then is my question classified as "answered"? Adobe? Apple? Hello? ... View more

Tomorrow I'm going to be upgrading all the software on my new Mac Pro including my OS and Premiere Pro CC 2014. Just wondering if anyone is still having this issue with the new Mac Pro? I noticed this thread is now classified as an answered problem, but I wanted to make sure that's indeed the case because I'm going to be working with R3D files, and when this thread left off those weren't doing so well in Premiere. Thanks. ... View more