‌@jamesb4861177 I've been taxing premiere via AME with big renders for a few days since getting my computer back and so far, so good. Gonna wait a bit and see how it goes before further updates. ... View more

libsimpso‌ I will send you a private message with the senior advisor's contact info. I don't want to post it publicly and have her bombarded. ... View more

I've begun a conversation with an Applecare senior advisor who will be communicating with me during the entire process. That's my recommended starting point. She confirmed the recall of defective Mac Pro machines. I asked her specifically what Apple was planning to do this time to actually fix the problem. She checked and said that I would most likely have my graphics cards replaced for a second time. I asked her to please find out who made the announcement and talk to that person to find out exactly what the fix was. She said she had no way of finding out. That's freaking crazy to someone like me, but she was so nice I let it slip. She told me that if this next repair yields nothing, she claims I will receive a new machine. This just happened today when I rendered a client proof. I took screenshots and will be taking my machine in next week. Here is what I predict will happen when I take it in by the way: I'll explain my issue to the Apple Store techs... again. I'll show them the bad render. They'll test my hardware for days and say "everything seems fine". Maybe they'll replace my cards again. If it happens again, I'll be back on the phone with my contact about a new machine if this issue persists (2 years so far). Did I mention my last computer (Mac's last tower model pre-trash can) was replaced after multiple unexplained issues as well? To be continued... ... View more

THANK YOU BobanskyBh‌ ! I will call Apple to discuss. The thing is, they replaced my cards over a year ago and no fix. So unless they can convince me that they can 100% fix the issue, I won't waste my time. ... View more

Sorry to say this to everyone on this thread, but just give it up guys. Once you hear the phrase "above my pay grade", its definitely over. Suggest we try hitting up AMD. They make the cards, which are the central issue here. Adobe's clearly not feeling this in their pocketbook enough to do anything about it. On that note, I've been paying my subscription faithfully for a long time and would still really appreciate some sort of restitution after not being able to tap into one of the primary functions my software offers (GPU acceleration) for 2 years, plus the pain and suffering of having to deal with Apple replacing almost every major component in my computer while trying to fix the problem. I've said it before I'll say it again… if I conducted business this way, I would be out of clients by now. ... View more

I started this thread almost 2 years ago and still have this issue at times. There are 750 entries, and still no concrete info or fix from Adobe, or any productive talking between Adobe, Apple or AMD to figure it out? Seriously? Kevin, why don't you just delete this thread altogether, or least add something honest like "no fix available for this problem... ever"? I just think it's lame to keep a thread like this going that doesn't really help anyone other than telling them the only real fix is to turn off their graphics cards during renders. Put yourself in our shoes. This is beyond ridiculous, don't you think? ... View more

It hasn't even been 8 hours since my last post about how my setup was working temporarily, and that I was simply waiting for the issue to resurface. I guess I shouldn't have opened my mouth because this just popped up in the credits sequence of one of the shows I'm rendering today. Guess who's productivity just got set back again? The silence from Adobe on this issue is deafening... ... View more

... I am on Mavericks. I've also had every major component (save hard drive) replaced in my computer including my graphics cards (see my ancient posts on this forum). Again, there is no real fix here. It will take Apple, Adobe and AMD putting their heads together and it's clear that's not going to happen. If enough of my colleagues switch to Resolve I'll be all over it. ... View more

My fellow render line sufferers... Read over the pages of this thread. It's over a year of proposed fixes and workarounds that either don't work for long or get you going again, but slower. This forum is a dead end. The sad reality is that Adobe, Apple and AMD aren't going to help you on this one. Although I cherish Premier Pro, This situation has caused me to lose faith in Adobe and I'm ready for the next widespread NLE platform to take over so I can escape this mess. Unitil then I'm stuck with a $7k computer who's processing power has been declared "off limits" by Adobe. ... View more

17 months. 688 posts on this forum. No fix. As I write this I'm rendering a project in software-only mode yet again in order to not upset a client. Kevin, this is freaking abysmal on the part of the companies involved. Tell the president I said so. PS - anyone who posts further on this thread thinking they'll get a fix to this problem may as well look for a rocking horse turd. You'll have the same chances of finding either one. ... View more

Just chiming in... if you read the history of this thread (should only take 4 or 5 hours) you'll see that I posted screenshots of both green lines and white lines over the past year+. One time they were even huge green splotches across the screen and... Wait a second, are we really still talking about this? Kevin, no word from AMD or Apple? I don't follow every post but there's clearly no point in attempted fixes here. This is something the people manufacturing the hardware & software (Adobe/AMD/Apple) need to put their heads together on. Otherwise I suggest you change this forum's title to "typing practice". ... View more

I'm on a mobile edit on my laptop until next week. I'll start monitoring the trash can when I get back to my studio for sure. If you can direct me to which utility I need to do this I'd appreciate it. ... View more

Also my config: ... View more

Yes sir Kevin-Monahan‌ I have Dual D700's. They were replaced a while back by Apple, then the issue came back. I've had the issue when working with DSLR, RED, MXF and other media off and on since starting this thread. ... View more

I'm happy for you guys. Congrats on getting results. Not to burst anyone's bubble here, but these are not real fixes. The fact that people are having to disconnect monitors, massage their export settings, etc does not change the fact that this problem persists and isn't going away. When it does go away, it has a funny habit of coming back. I may say dumb things at times, but I'm not an idiot. The companies involved still do nothing concrete to fix this problem, which clearly means not enough users are experiencing the issue for them to deem it detrimental to their revenue. This is such bad business. If I treated my clients like this, I wouldn't have any. Dang, isn't there some galactic tech emperor at Adobe or AMD or Apple that can nutt up and give the old Reagan challenge for us? "Mr. AMD, tear down that render wall!" ... View more

Good day Kevin-Monahan‌ , I'm rendering a batch of H264s for a corporate client and they've begun getting the lines on them again. Switched the graphics cards off (software only) and of course the renders are working, albeit slowly. Just curious... why am I still dealing with this issue and why is there still no fix? Please tell me anything other than "the team is aware" or I might puke on my keyboard. thanks ... View more

My frustration from the beginning has been a lack of cooperation between Adobe, Apple and AMD on this issue. Apple has replaced everything but my HD, and my local Applestore guys were ready to demand a new unit for me altogether, so that's been great. However yes Derjis‌ I agree that this is most likely a hardware issue. What I don't get is how an issue like this can go on for so long before someone from Adobe starts putting pressure on these other companies to help them fix it. If there is a focused effort by others going on to pressure Apple already, sign me up! Until then I have to put food on the table for my family. Lastly, if Adobe truly believes this to be a hardware issue, then what's with the countless recommendations of software based fixes? As Derjis said, that's like blaming your socks for your shoes being uncomfortable. At the end of the day, this isn't rocket science. It's clearly a broken system that's trying to fix broken stuff, hence prolonged brokenness... ... View more

I'm overjoyed to see this sudden jolt into action. Hope it yields results boys. In the meantime, I just rendered a project full of RED media that took 5 minutes. Ended up with lines all over the place. I switched to software only and it's looking to take 45 minutes. Please... fix... this... I can't go back to having this issue all the time. And I still seriously would like some sort of refund or credit regarding the service I pay for every month when this is over Kevin-Monahan‌ if you can help me with that. Call it restitution for pain & suffering... ... View more

Tomorrow marks the 1-year anniversary of me beginning this thread. I've had 3 major hardware replacements, many suggestions from Adobe, but am still getting the occasional render looking like this: Guys, seriously? A full year, 534 posts, and still no fix? This is beyond insane... ... View more

Just curious Kevin Monahan ... You say you'll bring it up to your team once more. Unless that discussion involves you getting your hands on a symptomatic computer so you can fix the issue hands on, it seems pretty useless. Clearly there's nothing left for us who are afflicted by this issue to do in order to fix this issue. So... why are you guys even bothering with more discussions and not getting with Apple & AMD on this issue that is clearly linked to hardware? Curious as to the logic. OPENPediatrics has 7 symptomatic computers. It's been almost a year. Why not arrange a replacement for one of his so you can get your hands on the actual problem instead of suggesting more fixes that don't work? I feel like I'm taking crazy pills at this point... ... View more

If you could single out my history since the beginning of this thread (I started it), you'd see that I've tried every software update (other than Yosemite, can't possibly go there and risk even more issues than premiere already afflicts me with) and no fix on that side. I've had Apple test & replace my D700 cards, my logic board, and my ram. Every time the issue would go a way for a while, then come back. I recently had 6 weeks of clean renders, then they came back a few days ago, then they went away again. My frustration is often met with "not many people are having this issue" or that an OS update or Premiere version I've already tried has "fixed the issue". Now we have a person with 7 MAC PROS EXPERIENCING THE ISSUE ON ALL OF THEM. So... very.... tired of no joint fix between Adobe & Apple on this after almost a year... ... View more

Sorry Kevin I'm on a crazy deadline and did not take the time to read your post properly. Hasty reply on my end. Let me get my head above water, see how renders go today, and get back to you... ... View more

I did every update you asked me to do over the past 10 months Kevin. Software changes never fixed the issue. Nothing suggested by you or other users fixed the render lines issue. I'm currently on OS 10.9.5 because I refuse to update my OS to Yosemite with Premiere's track record of instability. I'm also using Premiere 8.0 and refuse to upgrade until I have to because of the crazy issues I had with version 8.1. I've been stable for almost two months and am in the middle of a season of online TV shows. So upgrading anything right now would be a seriously dumb move. ... View more

After over a month of flawless renders, the lines are back. Freaking ridiculous. Kevin Monahan , I am sitting on a tower that is currently manifesting the mystery problem this entire forum is about. After 10 months of this issue (with nearly all my major hardware replaced at this point), I'm requesting that you contact apple to arrange transfer of my mac pro to either you or them so you guys can finally work together and figure out this issue once and for all. ... or we can write 506 more lines of useless recommendations to each other ... View more

Okay Kevin Monahan , So you've confirmed that you are in fact in a box over there and can only do so much. I understand. Can you please point us toward someone who can work outside of that box and proactively address this issue? Also, my OS never had anything to do with fixing my issue. I had this issue on every Mac OS I've used since getting the new Mac Pro. It was only major hardware replacement that temporarily fixed the problem. I've pointed this out a few times. thanks Kevin ... View more

Forgive me Kevin Monahan , but your response is incredibly frustrating given the fact that many of us on this thread have taken out computers to Apple, had our hardware check out as working fine, then dealt with this issue again. In my case every time I took it to Apple it "checked out fine", yet it took multiple calls to senior advisors, 3 appointments and 2 major hardware replacements before it was (for now) solved, and still nobody on either Adobe or Apple's end can tell me what is actually causing this issue. If you read over this thread you'll find multiple users speaking with different techs at Apple, Adobe, and AMD, and we all tend to get different information and varying levels of service. So advising us to take our computer back to Apple so they can tell us it works fine (and losing weeks on our machine in the process) is not good advice. Kevin, please, I'm asking you to step out of the procedure box for a minute and think logically here. We need real, proactive, out of the box action to get this done right. If Adobe and Apple work together to fix this issue, it will get fixed, but again, it's a matter of not hitting either of them hard enough in the wallet to get you guys sufficiently motivated. I guess what I'm saying is... I wish you guys and Apple would nut-up, get in contact about this, get your hand on a symptomatic computer and figure it out. But we won't get that at this rate Kevin. We'll get more thread entries by buffoons like me raving about how Adobe is out to get them I guess... ... View more