Hi Meg, Have you reset prefs (This has resolved the same issue for some) Also, have you tried renaming your workspaces folder in order to have Pr create a new one?      I'd be happy to work with you directly to try a few things if you would like.   Wes ... View more

Just to clarify - the issue is that when Premiere opens it is not defaulting the last workspace that was selected, correct? The new workspace you created exists and you can switch to it manually after reopening the project and it works properly? Hoping to confirm that this is an issue of what workspace is being used by default when reopening projects. Thanks! ... View more

Would you like to do a little 1:1 troubleshooting possibly tomorrow? Feel free to PM me and we can set up a time to investigate and try a couple things. Wes ... View more

When you say right click to import from a bin, I'm assuming you are using the Media Browser in this case?  Does the Media Browser work more reliably than File>Import? Is there a particular directory that Pr is defaulting to / a directory that you typically store your media on? Does this happen on local and networked drives?   How often does it happen? Does Pr crash / generate a crash report? What version of Premiere Pro are you using? ... View more

Happy to help. Hrmmm...That mogrt works ok for me.  Are you on Mac or Win?  Have you licensed other mogrts without problems? Can you shoot me your email via PM? Wes ... View more

I'm a bit confused by the steps.  If you licensed from the Stock website, did you add it to a library?  Once licensed, it will show up in Premiere.  If you licensed, then download the .mogrt from the Stock site, then you simply have to add it to this directory C:\Users\User\AppData\Roaming\Adobe\Common\Motion Graphics Templates Or use the install option to install the .mogrt file. Re: AE -  Some mogrts require AE - Many don't.   3D mogrts, are one example of a mogrt that requires at least a trial install of AE. Wes ... View more

Close and restart Premiere after syncing fonts and you should be good to go. ... View more

tima4427a    Upgrading your OS on Mac should resolve the issue, yes. yagomlopez​   If you have a Windows related issue, can you share a small project with media maybe via Dropbox?   Other Win reports on this thread were resolved / not related to the core import bug. If anyone has a Windows related project they are willing to share  that reproduces any of these issues please PM me. Thanks for the assistance. We are working on this issue.    As of right now, it is recommended that Mac OS 10.11 users stick with 2017 or update their OS if they'd like to move to 2018.   Please exercise caution and make backups if switching versions mid-project. Wes Howell Adobe Systems ... View more

Premiere does not offer that functionality at this time. Do you have a copy of the 2017 project saved somewhere before opening and converting to 2018?     Or can you update your OS? ... View more

rborroto​ andrephillip​ tima4427a​  There are some issues we're investigating that appear to be related specifically to Mac OS 10.11.   We're working on this. In my testing, this is not occurring in 10.12 or 10.13.   ... View more

What OS are you running? ... View more

Please keep me posted on the OS update and whether it resolves the issue.   We have had some related issues specific to 10.11. ... View more

I'll send you a PM with my email info.  Thank you - ... View more

Dropbox would be great.   Doesn't have to be a huge project. If you can create a small 2017 project that reproduce the issue with 2 or 3 clips when opening in 2018 that would be great.   ... View more

Can you share a 2017 project with media?   What OS are you using? ... View more

No problem.   Is it easy for you to share a few more files?   The best way for me to get this fixed is if I can reproduce it on my side and I'm using the latest public version of 2018. Wondering what may be slightly different between our environments as the two sample files work fine for me on my MacBook Pro.  I have done some web searches and this doesn't seem to be a common issue.  I'd love to help figure out what's going on. A few more questions.... Which version of Mac OS are you using?  How are you importing?  Have you tried File Import vs Media Browser?   Wondering if it might make a difference if the .mp4 file is moved from the original Sony file structure?    If I can reproduce the issue on my side, I can get it fixed.    Also, can you verify if this issue only affects the 120 fps clips? Wes ... View more

Did you try 2018 after restarting the machine? You mentioned that 2017 wasn't working before and now it is - which leads me back to thinking this is media cache related. Wes   I sent you a PM if you'd like to email directly. ... View more

Did you restart after deleting the media cache? ... View more

Both of these files import without issue for me.   I'm wondering if this could be a media cache issue may still be referencing a clip that had / has a similar name.     Two things to try. First, can you rename C0010 and try to reimport. If that doesn't resolve it, can you close Pr, then delete your media cache folders and try again?  This will cause any current projects to regenerate cache files so it may take some time.  Please don't do this if you're in a major time crunch. FAQ: How to clean media cache files? Please lmk if that helps.  We will get this sorted out.   FYI - I'm using the latest public build which should match yours. ... View more

Do some of the 120 fps files work or is different behavior because of different settings? If you can share some files, that would be very helpful.     Feel free to PM if you would prefer. Wes Howell Quality Engineer Premiere Pro ... View more

Do you have time to schedule a call to walk through the issue? I am a Quality Engineer on the Pr team and would be happy to help troubleshoot this. Please shoot me a PM if you have interest and availability. ... View more

Hi Andre, Does this happen with all of these file types?  Are you able to send me a link to download a sample file? Are you on Mac or Win?    ... View more

Hi Mark, Yes, the trial version of AE should allow you to render the template. If you'd like to PM your contact info, I can follow up with some additional info. Wes ... View more

Hey Mark, Some templates will require AE to be installed.      Moving forward, I would expect more and more to not have this requirement.  Is this a major inconvenience for you?      regards, Wes Howell Adobe Systems ... View more