I've just send you a privat message, John ... View more

Could you try to quit Lr Desktop (LrD), re-sign-in via the Creative Cloud app and restart LrD again again and let me know if that helps. - Guido In addition please double check if your sync is paused. Just open up the top left identity plate to verify this. ... View more

Since you have pushed the NO for your PC you need to turn on sync again. See the attached sceenshot. And if you would like to sync the catalog from your MAC you need to transfer the catalog first to your WIN machine and then open up the catalog and start the sync from there. Hope this helps - Guido ... View more

Hi Colleen, you can only have one catalog per account-id connected. There is no way to sync from desktop to desktop machine yet. In your case you have to re-sync all of your collections you had previewsly synced with your PC. You can do this via your new Mac or  PC but important is that you use the same catalog. - Guido ... View more

Hi John, one thing you could try is to remove the sync.lrdata file and restart LrD. This would restart/refresh the sync (metadata only). Removing the Sync.lrdata might fix whatever the issue is.  Or, at least, might trigger it to occur again. So remove the Sync.lrdata, start Lr, and then wait until it either syncs or gets stuck again and create at this point a Lr Desktop diagnostic log which can hopefully provide some clues.   You can find the  sync.lrdata file here: On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata On Win it would be at C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button. Please send me diagnostig log  - best as a private message with a downloadable dropbox link. - Guido ... View more

Hi John, I've just send you a private message. -Guido ... View more

Hi Jonathan, does the sync at all is not functioning (e.g. when you sync new photos) or only the status is showing pending for some of your photos? Could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link. You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button Thanks Guido ... View more

Ok. Now I understand. Most probably you're running in to the issue mentioned in this thread....Re: Lightroom 6 mobile sync "waiting for connection" The main message here is..."We’ve identified a shift in OS 10.10 behavior that seems to be tripping us up and are testing a fix to roll into our next release. Unfortunately the only workaround until then is to downgrade to the previous version of Lightroom. Thanks to all of you who provided details to help us track this down." - Guido ... View more

Hi. Could you explain a bit your issue? In addition please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link. You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button Thanks Guido ... View more

Hi Itay, could you please double check if your Lr Desktop sync is paused. You can do it via the top left identity plate (see the attached screenshot). If that won't help please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link. You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button - Guido ... View more

When you have Lightroom CC (6.0) running within your subscription I would say that you should be able to update. Have you tried to re-start (or re-sign-in) to the CreateiveCloud app? - Guido ... View more

Hi Diego, I've just send you a private message. - Guido ... View more

Hi Richard, what I see from the back-end of you account is that you have imported 3 iPhone photos. Are you still trying to sync from the iPhone to Lr Desktop?... or did you try to sync a collection from Lr Desktop to the the Lr Mobile app? When you import photos via the Lr Mobile app you can see the sync status as part of this little cloud indicator within the top menu bar - Guido ... View more

Glad that it's working. Just ping me when you got stuck again. - Guido ... View more

Could you try to remove the sync.lrdata file and restart Lr  Desktop. This would restart/refresh the sync (metadata only). Removing the Sync.lrdata might fix whatever the issue is.  Or, at least, might trigger it to occur again. So remove the Sync.lrdata, start Lr Desktop, and then wait until it either syncs or gets stuck again and create at this point a Lr Desktop/Mobile diagnostic log which can hopefully provide some clues.   You can find the  sync.lrdata file here: On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata On Win it would be at C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata You can trigger the Lr Desktop diagnostig log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button The Lr Mobile app log can be triggered when you open up the settings and long press the to LR Icon a diagnostic log will be generated and attached to your local mail client. please send me the diagnostig logs  - best as a private message with a downloadable dropbox link. - Guido ... View more

Hi Marco, your subscription is Desktop Product only and are made available to Students when their school is part of an contract deal with Adobe. You have to contact you school department. Thanks Guido ... View more

When you open up the little cloud status indicator in LrM what kind of status is shown there? Could you try to remove the sync.lrdata file and restart LrD. This would restart/refresh the sync (metadata only). Removing the Sync.lrdata might fix whatever the issue is.  Or, at least, might trigger it to occur again. So remove the Sync.lrdata, start Lr Desktop, and then wait until it either syncs or gets stuck again and create at this point a Lr Desktop/Mobile diagnostic log which can hopefully provide some clues.   You can find the  sync.lrdata file here: On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata On Win it would be at C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata You can trigger the Lr Desktop log via Ppreferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button. The Lr Mobile app log can be triggered when you open up the settings and long press the to LR Icon a diagnostic log will be generated and attached to your local mail client. Please send me both logs  - best as a private message with a downloadable dropbox link. - Guido ... View more

Hi Noel, I've just send you a private message.- Guido ... View more

Please contact your University IT department. Creative Cloud memberships purchased from third-party (e.g. Kivuto), do not provide access to Creative Cloud services, including Lightroom mobile. See this article...Lightroom mobile unavailable to Education memberships | Kivuto - Guido ... View more

Glad that it's working. ... View more

Hi Celsoaz. Are you on a Win-System? If so we have seen some instances on Windows where a user’s settings do not have TLS support enabled and in this case the user will be unable to connect to certain servers. This can be fixed by: 1. On the Internet Explorer Tools menu, click Internet Options. 2. In the Internet Options dialog box, click the Advanced tab. 3. In the Security category, check Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2 (if available). 4. Note It is important to check consecutive versions. Not selecting consecutive versions (e.g. checking TLS 1.0 and 1.2, but not checking 1.1) could result in connection errors. 5. Click OK ​ Let me know if that helps. -Guido ... View more

I've just send you a privat message. - Guido ... View more

Hi. Are you referring to the Lr desktop application or the Lr Mobile service. I've just checked the back-end of your account and the subscription status is correct listed. Did you install Lightroom Dektop from the CC application manager, or did you install it from a downloaded installer? - Guido ... View more

Could you try to remove the sync.lrdata file and restart LrD. Removing the Sync.lrdata might fix whatever the issue is.  So remove the Sync.lrdata, start Lr Desktop, and then wait until it either syncs or gets stuck again and create at this point a Lr Desktop diagnostic log which can hopefully provide some clues.   You can find the  sync.lrdata file here: On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata On Win it would be at C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata Please send me the LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link. You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button - Guido ... View more

Glad that it's working for you , John. ... View more

I've just send you a private message with some instructions. - Guido ... View more

Do o you have a firewall/proxy configured on you desktop machine that might affect your access to https://ims-na1.adobelogin.com or https://api-lr.adbecrsl.com? - Guido ... View more

Hi Alex, the Lr Desktop to Lr Desktop sync is not yet supported with the Lr Mobile service. - Guido ... View more