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greule

Adobe Employee

Adobe Employee

Activity

Re: Lightroom does not sync with LR Mobile

by Adobe Employee in Lightroom Classic Discussions
‎Mar 22, 2016 01:56 AM
‎Mar 22, 2016 01:56 AM
Could you  send me a LR Desktop diagnostig log please  - best as a private message with a downloadable dropbox link. You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button Btw. Did I get it right that the 3400 files are originated from Lr Desktop -Guido ... View more

Re: Lightroom does not sync with LR Mobile

by Adobe Employee in Lightroom Classic Discussions
‎Mar 21, 2016 02:44 AM
‎Mar 21, 2016 02:44 AM
Could you both try to re-sign-in via the Creative Cloud app? Quit Lr Desktop, re-sign-in via the CC-app preferences and restart Lr Desktop afterwards. Let me know if that helps. -Gudio ... View more

Re: Lightroom does not sync with LR Mobile

by Adobe Employee in Lightroom Classic Discussions
‎Mar 17, 2016 02:46 AM
‎Mar 17, 2016 02:46 AM
I've just send you a private message ... View more

Re: Lightroom does not sync with LR Mobile

by Adobe Employee in Lightroom Classic Discussions
‎Mar 14, 2016 08:15 AM
‎Mar 14, 2016 08:15 AM
Could you double check if your Lr Desktop sync is paused. Just open the Lr identity plate - see attached screenshot. - Guido ... View more

Re: Lightroom mobile trial expired issue

by Adobe Employee in Lightroom Classic Discussions
‎Mar 14, 2016 07:25 AM
‎Mar 14, 2016 07:25 AM
From what I see at the back-end of your account is that you have an active Educational Creative Cloud memberships purchased from Kivuto therefore you see the expired info. In addition I can see an expired Photography subscription plan which was canceled 3/11. Which one of these memberships was the one that should have been canceled by the agent ? - Guido ... View more

Re: Lightroom seemingly stuck syncing 1 photo with...

by Adobe Employee in Lightroom Classic Discussions
‎Mar 09, 2016 06:18 AM
‎Mar 09, 2016 06:18 AM
I've just send you a private message and deleted the diagnostic link from your post - Guido ... View more

Re: Lightroom does not sync with LR Mobile

by Adobe Employee in Lightroom Classic Discussions
‎Mar 02, 2016 07:09 AM
‎Mar 02, 2016 07:09 AM
Hi Dan, Could you try to re-sign-in via the Creative Cloud app. So quit Lr Desktop, re-sign-in via the CC app preferences and restart Lr Desktop afterwards. Let me know if that helps. -Guido ... View more

Re: Lightroom does not sync with LR Mobile

by Adobe Employee in Lightroom Classic Discussions
‎Mar 02, 2016 07:06 AM
‎Mar 02, 2016 07:06 AM
Andrew, I've just send you a private message. - Guido ... View more

Re: Lightroom mobile not syncing

by Adobe Employee in Lightroom Classic Discussions
‎Feb 23, 2016 05:45 AM
‎Feb 23, 2016 05:45 AM
When you have your finder open just hold down the alt-key and choose from the menu bar Go->Library...and from there you can navigate to the Caches/Adobe/Lightroom where you should try to delete the Sync Data. If you still run in to the issue please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link. You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button Hope this helps Guido ... View more

Re: Lightroom mobile trial expired issue

by Adobe Employee in Lightroom Classic Discussions
‎Feb 15, 2016 01:21 AM
‎Feb 15, 2016 01:21 AM
Hi Paul. I've just send you a private message. - Guido ... View more

Re: Lightroom seemingly stuck syncing 1 photo with...

by Adobe Employee in Lightroom Classic Discussions
‎Feb 02, 2016 01:07 AM
‎Feb 02, 2016 01:07 AM
Hi Pete. Do you still have problems with Lr Mobile? - Guido ... View more

Re: Lightroom does not sync with LR Mobile

by Adobe Employee in Lightroom Classic Discussions
‎Jan 20, 2016 04:08 AM
‎Jan 20, 2016 04:08 AM
You can open up the Lr perferences via the Edit menu. When you then select "Lightroom Mobile" panel the alt key should bring up the diagnostic button. - Guido ... View more

Re: Lightroom does not sync with LR Mobile

by Adobe Employee in Lightroom Classic Discussions
‎Jan 19, 2016 04:44 AM
‎Jan 19, 2016 04:44 AM
Hi Christophe, could you please send me a LR Desktop diagnostic log  - best as a private message with a downloadable dropbox link. You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button - Guido ... View more

Re: Lightroom does not sync with LR Mobile

by Adobe Employee in Lightroom Classic Discussions
‎Jan 12, 2016 01:18 AM
‎Jan 12, 2016 01:18 AM
Hi Deborah, could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link. You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button - Guido ... View more

Re: Lightroom mobile trial expired issue

by Adobe Employee in Lightroom Classic Discussions
‎Dec 17, 2015 01:08 AM
‎Dec 17, 2015 01:08 AM
Hi Helen. Did I get it right that you have a single-app Photoshop subscription running? Just asking since the Lr Mobile service is not part of a single-app subscription. - Guido ... View more

Re: Sync deleted mobile collections

by Adobe Employee in Creative Cloud Services Discussions
‎Dec 10, 2015 06:12 AM
‎Dec 10, 2015 06:12 AM
HI Alexis, I've just end you a private message. - Guido ... View more

Re: Lightroom cc no sync icon on collections

by Adobe Employee in Lightroom Classic Discussions
‎Dec 10, 2015 01:14 AM
‎Dec 10, 2015 01:14 AM
Could you try to re-sign-in via the Creative Cloud app. So quit Lr Desktop, re-sign-in via the CC app and start Lr Desktop afterwards. Hope this helps, Guido ... View more

Re: Lightroom mobile not syncing

by Adobe Employee in Lightroom Classic Discussions
‎Nov 30, 2015 05:59 AM
‎Nov 30, 2015 05:59 AM
Could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link. You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button. - Guido ... View more

Re: Lightroom mobile not syncing

by Adobe Employee in Lightroom Classic Discussions
‎Nov 23, 2015 04:16 AM
‎Nov 23, 2015 04:16 AM
Could you try to make a tiny change on photo which is marked as sync error. If that won't help could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link. You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button - Guido ... View more

Re: Lightroom does not sync with LR Mobile

by Adobe Employee in Lightroom Classic Discussions
‎Nov 16, 2015 01:43 AM
‎Nov 16, 2015 01:43 AM
Hi John, could you please try to re-sign-in via the Creative Cloud app. So quit Lr Desktop, re-sign-in via the CC-app preferences and restart Lr Desktop afterwards.  Then  double check that the sync process is not paused at the to left activity center. If that won't help, just send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link. You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button - Guido ... View more

Re: Lightroom mobile not syncing

by Adobe Employee in Lightroom Classic Discussions
‎Nov 16, 2015 01:34 AM
‎Nov 16, 2015 01:34 AM
Could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link. You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button. - Guido ... View more

Re: Lightroom mobile trial expired issue

by Adobe Employee in Lightroom Classic Discussions
‎Sep 30, 2015 05:36 AM
‎Sep 30, 2015 05:36 AM
Unfortunately the listed info is not correct. Please contact your provider. - Guido ... View more

Re: Lightroom mobile trial expired issue

by Adobe Employee in Lightroom Classic Discussions
‎Sep 28, 2015 01:32 AM
‎Sep 28, 2015 01:32 AM
Please read this article here...https://helpx.adobe.com/lightroom/kb/lightroom-mobile-available-education-memberships.html Creative Cloud memberships purchased from third-party (e.g. Kivuto) do not provide access to Creative Cloud services, including Lightroom mobile. - Guido ... View more

Re: Lightroom mobile not syncing

by Adobe Employee in Lightroom Classic Discussions
‎Sep 21, 2015 01:34 AM
‎Sep 21, 2015 01:34 AM
Hi Michael, could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link. You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button - Guido ... View more

Re: Can not log into lightroom mobile on desktop o...

by Adobe Employee in Lightroom ecosystem (Cloud-based) Discussions
‎Sep 14, 2015 06:46 AM
‎Sep 14, 2015 06:46 AM
Could you try to re-sign-in via the Creative Cloud app. Quit Lr Desktop, re-sign-in via the CC- app-preferences and restart Lr Desktop afterwards. - Guido ... View more

Re: Lightroom seemingly stuck syncing 1 photo with...

by Adobe Employee in Lightroom Classic Discussions
‎Sep 14, 2015 06:43 AM
‎Sep 14, 2015 06:43 AM
Please send me a LR Desktop diagnostig log again  - best as a private message with a downloadable dropbox link. You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button. - Guido ... View more

Re: Lightroom mobile not syncing

by Adobe Employee in Lightroom Classic Discussions
‎Sep 14, 2015 06:40 AM
‎Sep 14, 2015 06:40 AM
You can only have 1 catalog connected with your Adobe id. When you switch a catalog all your previous back-end data will be deleted. - Guido ... View more

Re: Lightroom seemingly stuck syncing 1 photo with...

by Adobe Employee in Lightroom Classic Discussions
‎Aug 31, 2015 07:55 AM
‎Aug 31, 2015 07:55 AM
Could you please send me a LR Desktop diagnostig log again  - best as a private message with a downloadable dropbox link. You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button. - Guido ... View more

Re: Can not log into lightroom mobile on desktop o...

by Adobe Employee in Lightroom ecosystem (Cloud-based) Discussions
‎Aug 17, 2015 12:47 AM
1 Upvote
‎Aug 17, 2015 12:47 AM
1 Upvote
Could you try to quit Lr Desktop, re-sign-in via the Creative Cloud app and restart Lr afterwards. let me know if that helps. -Guido ... View more

Re: Lightroom mobile not syncing

by Adobe Employee in Lightroom Classic Discussions
‎Aug 12, 2015 12:41 AM
‎Aug 12, 2015 12:41 AM
Hi Astrid, when you open up within the LrMobile-app this little cloud indicator at the top menu bar what status is there listed? In addition could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link. You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button. - Guido ... View more
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