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stevedross
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stevedross
Explorer
Activity
‎Jun 03, 2019
09:48 AM
Let's try this. I hope this helps. Again, 2014 has no issues with opening these files.
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‎Jun 03, 2019
09:32 AM
I will, but due to my lack of knowledge, I'm not sure where that program is. Please help.
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‎May 31, 2019
12:33 PM
Just switched to Premiere Elements 2019 on Windows and when I select DVD as my destination, I just get the blue twirl of nothing-ness. Meaning, I get no Resolution, Format, or Quality controls. My internal burner is an HP bd340. Thanks for the help! Steve Ross [Post branched by mod]
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‎Feb 05, 2018
03:51 PM
Ours is still not working properly on several machines running Windows 10 Pro. I can't span clips without losing audio at 26 minutes in unless I remove the clips from the stream folder first and moving the clips only to the hard drive. Since previous versions, we've done it the same way. Copying the BDMV folder to the hard drive and then spanning the clips from there. It's still the Dolby audio issue for us. Is there something I'm doing wrong? Again, it only works when I separate the clips from the folders and then import all of the clips. Please help so I can move on. thanks everyone.
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‎Feb 05, 2018
09:27 AM
So as of now, the only way I'm able to get my clips into PE 2018 is to totally separate (copy) them from the Stream folder to my hard drive. This is the only way I'm able to get my Dolby audio to import. I can't get the audio to come in except for 26 minutes spanning the clips.
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‎Feb 05, 2018
08:54 AM
I thought the metadata was from the BDMV down? We always copy the BDMV folder to the hard drive and then bring in the first clip which attaches the rest. Anyway, That's when the audio fails. Unless I copy just the clips to the hard drive, it only brings in 26 min. when bringing in from the BDMV, stream, etc.
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‎Feb 02, 2018
04:18 PM
Ann, are you able to span those clips if that's the right term? Did you separate the clips from the stream folder? I'll email you link to a longer clip and in the BDMV folder. P.S. I was joking with the "woman" comment. I appreciate you helping.
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‎Feb 02, 2018
02:07 PM
Follow Up - Now how do we get rid of the glitch between the clips? That's why we did it through the BDMV, Stream folder.
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‎Feb 02, 2018
02:00 PM
It WORKS! Here's what we typically do. We have folks call up the media through the folder hierarchy. AVCHD, BDMV, Stream, and then call up the first clip which This way they only have to stare at one clip in the Project Assets window. This has always worked great for us. But one I copied the media only to my hard drive, separating it from the folder hierarchy, and then bring in all of the clips, IT WORKS! An explanation of this from someone more knowledgeable than I would be appreciated. It still seems to be a Dolby issue though. No I'm not saying that a "woman" figured this out, but Ann absolutely had me go a different way. My question is, won't this leave out some of the metadata that's in the folders? P.S. Ann wins the DATV 40th anniversary t-shirt.
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‎Feb 02, 2018
06:54 AM
Who ever fixes this issue wins a free, DATV 40th anniversary T-Shirt. I really appreciate the help I'm getting from you folks. Forums are the best.
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‎Feb 01, 2018
04:38 PM
I can. Send me an email at [Removed by moderator. Please use the Private Message feature of the forum.] Just for the record, It's any video longer than 30 minutes. I have it already uploaded to Google Drive for the Adobe rep I'm working with. It's 2hrs. long. I just grabbed the first video I could find longer than 30min.
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‎Feb 01, 2018
02:37 PM
It's not working on any machines I have with PE2018. Nor is it working for a couple of our members using their own computers and cameras. I'm currently working with an Adobe rep about this. I sent them a 2hr. program AVCHD, Dolby .MTS file. You can see by the image I posted a while back what it's doing on my machines (7- Windows 10 Pro machines). It's stops importing audio about 26 min. in. If someone has a screen grab of it importing their video/audio with AVCHD, Dolby .MTS, please share it because I'm doubting their success. Thanks for all of the replies on here. I know folks want this resolved.
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‎Feb 01, 2018
02:01 PM
Handbrake is good. Freemake is also really good. The issue is the insanity of having to convert anything. This is one reason we dumped Avid. You shouldn't have to convert.
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‎Feb 01, 2018
01:55 PM
According to what I was told by tier 2, is they took all Dolby support out of PE 2018. Is this once again me getting the wrong answer?
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‎Feb 01, 2018
01:49 PM
How long is your clip. It's a problem with anything over 30 min.
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‎Feb 01, 2018
09:33 AM
1 Upvote
I just received a call from the tier 2 of the Elements team. He said that there will be no Dolby support for Elements 2018. They took that out and have no plans on putting it back in, at least not into Elements 2018 (version 16) unless they get a lot of complaints about it. He also that this may be the same for future Elements versions, but wasn't 100% sure. This may not be an issue for some folks, but when you're a small nonprofit with a great deal of money in 20 video cameras that only record Dolby, it unfortunately is a big deal for us. I'm waiting to here from CC 2018's tech group about the future of Dolby. So there it is.
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‎Feb 01, 2018
09:27 AM
I just received a call from the tier 2 of the Elements team. He said that there will be no Dolby support for Elements 2018. They took that out and have no plans on putting it back in, at least not into Elements 2018 (version 16) unless they get a lot of complaints about it. He also that this may be the same for future Elements versions, but wasn't 100% sure. This may not be an issue for some folks, but when you're a small nonprofit with a great deal of money in 20 video cameras that only record Dolby, it unfortunately is a big deal for us. I'm waiting to here from CC 2018's tech group about the future of Dolby. So there it is.
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‎Feb 01, 2018
07:59 AM
Thanks Steve. Not sure if I got the right info. regarding the .MTS bug. Who knows. It's unfortunate (at least for us) that there's no real Dolby support. None of the Windows updates seem to work for us either. The other thing I'd like clarification on is; I read that if you have the cloud and try to install CC 2015 or CC 2017 that Adobe has removed Dolby support from those downloads as well. Is this the case? I have CC 2015 and 2017 already, but new downloads?
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‎Jan 31, 2018
04:19 PM
Follow up. After speaking with tech. support, I was told it was a known .MTS bug in Elements 2018. I was also told they're working on fixing this. Who really knows?
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‎Jan 31, 2018
01:37 PM
4 Upvotes
So here's what I found out after a long time on the phone. According to Adobe Tech Support in India, this is a .MTS bug that they are supposed to be working on. Who really knows though. All I know is that I work for a nonprofit that spent over $1,000 on 10 licenses. Not to mention a nonprofit license for 5 of the CC. We teach folks in the community how to use Elements and in many cases, they turn around a purchase it for their homes. I can't in good conscience recommend any upgrading to these folks nor can I stand to take a financial because of this issue. We were an Avid house for 15yrs. and dumped them because of stuff like this. Until now, we've really enjoyed the ease of use of the Elements products. We've spent a lot of time, money, and energy while at the same time recommending previous products to our community producers. I guess I'm looking for some finality before I request a refund from my vendor.
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‎Jan 31, 2018
01:35 PM
So here's what I found out after a long time on the phone. According to Adobe Tech Support in India, this is a .MTS bug that they are supposed to be working on. Who really know though. All I know is that I work for a nonprofit that spent over $1,000 on 10 licenses. We teach folks in the community how to use Elements and in many cases, they turn around a purchase it for their homes. I can't in good conscience recommend any upgrading to these folks. I guess I'm looking for some finality before I request a refund from my vendor.
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‎Jan 31, 2018
01:16 PM
This doesn't take you anywhere except back to the forums. Is there a real person to speak with?
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‎Jan 31, 2018
01:04 PM
We could not get it to work with several machines running Windows 10 Pro and the Media Pack that was suggested. I have 20 cameras at our community access channel that only record Dolby audio. If you check the supported file formats from Oct. 2017, you'll notice that it supports AC3. Supported file formats in Adobe Premiere Elements Let me know how it goes.
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‎Jan 31, 2018
12:53 PM
Other than using Elements 14, does anyone have any solutions to this problem?
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‎Jan 31, 2018
12:29 PM
We have had no luck getting the "Windows 10 fix" to work fix this issue in Premiere Elements 18. It simply does not work. I'm recording AVCHD with Dolby audio .MTS How about some help from someone.
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‎Jan 31, 2018
12:24 PM
This does not work. We have the latest version of Windows 10 Pro and have downloaded the Media Pack I still have the problem with Dolby .MTS audio.
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‎Jan 31, 2018
12:15 PM
we have the latest version of Windows 10 Pro and have installed the media pack, but it still doesn't import the entire Dolbe .mts audio track.
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‎Jan 30, 2018
04:12 PM
I have Windows 10 and downloaded the Media Pack, but that did nothing to help resolve the issue of AC3. I thought that pack was supposed to fix that issue. Help appreciated.
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‎Jan 30, 2018
11:22 AM
Did anyone come up with a solution to this problem? We're shooting AVCHD with Dolby audio. Unfortunately, our camera only records in Dolby.
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‎Jan 30, 2018
10:19 AM
Well the Media Pack did nothing. Does anyone have any other suggestions to resolve this issue?
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