Hi There,   We understand your concern and yes we do have one User who reported the same issue. As we have to investigate the issue and get our engineering team involved, please help us with the logs using the below link help:   https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html   Please share it with us.   Regards, Neelam   ... View more

Hi Andrea,   We are sorry to hear about your difficulties as you are unable to sync your files in the Creative Cloud App after the update Monterey 12.3.   Could you please try the above steps and also check https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html for troubleshooting.   Please let us know how it helps.   Regards, Neelam ... View more

Hi There,   We are sorry to hear about your difficulties as you are unable to sync your files in the Creative Cloud App.   To help you better with your query could you please provide the below details: >>What operating system are you using? >>Is this on your iPad or your computer? >>What browser version are you using? >>Please let us know the version of the Creative Cloud app.   You could try the below troubleshooting: Pause sync Reboot the computer Ensure Windows/macOS is up to date Temporarily turn off any third-party anti-virus software Check the troubleshooting here: https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html   Please let us know if this helps. Always reach us if the issue persists.   Regards, Neelam ... View more

Hi Kevogo,   We are sorry to hear about your difficulties as you are unable to view the Featured Plugins in Stock & Marketplace under the Plugins section in the Creative Cloud App. Could you please let us know the version of the creative cloud desktop app installed in your system. you can view the version status through the steps as: Click on Help on the top left side of Creative Cloud App and then about Creative Cloud. It should show the version as shown in the picture attached.     Regards, Neelam ... View more

Hi Jonathan,   We are sorry to hear about your difficulties of missing files in AI within Creative Cloud. Could you please let us know what update was installed in your system? Also, share the below details to investigate the issue What Operating System and its exact version.  Creative cloud version  if the missing file issue is with other applications as well in the creative cloud.   Thanks Neelam ... View more

Hi There,   Thank you for writing to us. The links you shared are two storage services provided one for Adobe Acrobat and the other one is Creative Cloud, a Creative Cloud store you can access through creativecloud.adobe.com. Please refer to the link below for more information: https://www.adobe.com/in/creativecloud.html   Please let us know if this helps.   Regards, Neelam ... View more

Hi There,   Thank you for writing to us and posting a query in our community . To help you better could you please elaborate your issue and also let us know the application you are talking about and facing issue. Just to inform you , in this forum we deal with Creative Cloud desktop applications and related services.   Regards, Neelam ... View more

Hi There,   We understand your concern. To help you better with your issue could you please check the version of the CC library process as 3.12.8-1 in your system.  It can be checked in CCD -> About Creative Cloud, which will be the latest entry. You can go to CCD and click Help -> Check for updates. Also, let me know if you are using VPN.    Thanks, Neelam ... View more

Hi Sylvia,   We are sorry to hear about your difficulties in downloading the creative cloud and InDesign. Could you please help us to know the below details to assist you better with your issue?   1. Are you trying to install in Windows PC or Mac iOS 2. What browser version are you using? 3. If Mac What iOS version are you using? 4. Any error message while you download 5. If the system is up to date 6. How are you trying to download the application, is there a link provided to you?     Regards, Neelam   ... View more

Hi There,   We are sorry to hear that you are still facing the sync issue. Could you please share the log file with us? Our engineering team is working on it and will be resolved soon.   Regards, Neelam ... View more

Hi Steven,   Could you please check and update us if the sync issue is resolved?   Regards, Neelam ... View more

Hi there,   Could you please check if the sync issue is resolved for you now .   Regards, Neelam ... View more

Hi Steven,   Sorry for the mistake. Please delete the CoreSync database files and it seems to have solved the problem for other Users before.   Quit the Creative Cloud desktop app.   Go to:   Mac: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync And delete any file that has *.db (or a variation such as *.db-wal)   Restart the Creative Cloud desktop app.   Note: Make sure to close all CC Apps as well before proceeding.   Please let us know if it helps.   Regards, Neelam ... View more

Hi Diego,   Thank you for the log file. We understand your frustration. We have updated the log files to our engineering team who are working on the issue and trying their best to resolve it. From our end, we will let you know if there is any update from them. We would still recommend reaching out to and working with our support directly. Please contact them here: https://helpx.adobe.com/contact.html?rghtup=autoOpen   Regards, Neelam ... View more

Hi Steven,   We appreciate your time in performing the resolution steps provided by us and also understand that it is frustrating. Could you please let us know if renaming, moving, delete files from the CC files folder does that sync to the cloud? if not then it's an ongoing issue.   We recommend you to please perform the below steps as this might fix the issue:   Please delete the CoreSync database files and it seems to have solved my problem.   Quit the Creative Cloud desktop app. Note: Make sure to close all CC Apps as well before proceeding.   Go to:   Windows: C:\Users\<username>\AppData\Roaming\CoreSync   And delete any file that has *.db (or a variation such as *.db-wal)   Restart the Creative Cloud desktop app.   Please let us know if this helps. If not, we will be able to engage our team to look into what's been happening on your account.   Regards, Neelam ... View more

Hi Diego,   Could you please share the log file here as well? Also, we would like to inform you if you've completed all of the troubleshooting mentioned in this discussion and this article https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html and are continuing to have difficulties We would recommend reaching out to and working with our support directly. Please contact them here: https://helpx.adobe.com/contact.html?rghtup=autoOpen   Error: "Unable to sync files" to the Adobe Creative Cloud If you receive an "Unable to sync files" or otherwise are unable to sync files to the Creative Cloud, try these file-naming guidelines and troubleshooting tips.   Contact Customer Care Welcome to Adobe Customer Care. Sign in to your account to contact us.   Regards, Neelam ... View more

Hi There,   We are sorry to hear about all your difficulties with Adobe Cloud as it is not syncing your files.   Could you please share the Log file with us through location: C:\Users\abseth\AppData\Local\Temp\CreativeCloud\CoreSync   Note: The AppData folder is hidden by default this doc shows how to show it if needed http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html   Please zip them up and send them to  SyncForum-Communication@adobe.com with this forum URL in the email.   Check this link to collect the logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html Once you have the logs, please share the zip file with us.   Regards, Neelam     ... View more

Hi Steven,   We are sorry to hear about all your difficulties with Adobe Cloud as it is not syncing your files. Would you help us know if you are talking about the Creative Cloud Application? Also could you please help us understand more about your issue by providing the below information: 1. What operating system are you using? 2. Is this on your iPad or your computer? 3. What browser version are you using? 4. If iPad, What iOS version are you using? 5. Does the same thing occur in all browsers? 6. Has it always done this or is this something that just started happening recently?   Also, if it is a Creative Cloud App sync issue try the steps outlined on this document and see if they resolve this issue: https://helpx.adobe.com/in/creative-cloud/kb/arent-my-files-syncing.html   You can also try the below steps once the above-mentioned steps are checked and performed:   1) Completely sign out of Creative Cloud.   2) Delete the Creative Cloud Files folder. (FIRST check the Creative Cloud files in the cloud via a web browser to make sure everything is there. if not move the contents of your CCF folder to a temporary folder .. just as "Temporary" or any name of your choice)   3) Sign back into Creative Cloud. After it is resynced, You can place a new folder in the CCF folder    Let us know how it goes.   Regards, Neelam ... View more

Hi Diego,   Sorry for the confusion. Please find the correct location for the Log file as below:   C:\Users\abseth\AppData\Local\Temp\CreativeCloud\CoreSync   Also before you proceed with the log file collector, please let us know when you rename, move, delete files from the CC files folder does that sync to the cloud? if not then it's an ongoing issue and we are working on it.   Please share the log file with us.   Regards, Neelam     ... View more

Hi Diego,   Please check the location you entered it should be CoreSync after Roaming not Adobe.   The log file can be found here: C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log (where YYYY-MM-DD indicate the date of the last log)   Note: The AppData folder is hidden by default this doc shows how to show it if needed http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html   Let me know if it is confusing.   Regards, Neelam ... View more